Archive for the ‘ IP Surveillance Cameras ’ Category



NAT and Port Forwarding Part 3

Written By:
Wednesday, December 2nd, 2015

This will be the third and final installment of the NAT and Port Forwarding series. It is my hope that these articles will help you gain an overview of networking that allows you to walk into any situation and be able to figure out what the problem is quickly, and know what to do to fix it. Networking is not really difficult when you know some ‘basics’, or rules that must be followed every time. Once you have those tools at your disposal, identifying and fixing issues becomes a LOT easier. In the last article we learned how to discover Double NAT and Triple NAT by using the ‘tracert’ command. We have discovered that we are passing through three routers on our way to the Internet. So now, we need to map our way from the Internet back to our device using Port Forwarding rules to guide our incoming signal.
First rule of multiple routers – Every router MUST have a unique Network ID. The network ID is usually the first three octets in your IP Address, depending on the Subnet Mask. Lets assume that we have just a ‘standard’ setup on each router, where the subnet mask is 255.255.255.0. That mask means your first three octets in the IP address for everything connected to that router must match. Only the last number must be unique. So if your router’s Internal Address is 192.168.1.1, everything on the router must be addressed 192.168.1.xxx. (Where xxx= 001 through 255). The next router in line MUST have a different Network ID. It can be a simple as changing one number in the third octet = 192.168.2.xxx, or it can be completely different = 10.10.10.xxx. The rule being merely, they must be different. So if you run a ‘tracert’ (trace route) command and see replies from our routers, if any of them show the same network ID, then we have to change one of them to a unique ID. The reason for this is, using as example 192.168.1.1 on the first router, if your next router also has 192.168.1.1 as an address, that is called an IP Address Conflict. With 192.168.1.xxx as your IP range, you are limited by that network ID to 254 other devices that your computer can talk to. One of those other 254 devices needs to be a Gateway (router) so you can see other address ranges. (like Internet Addresses) That is called NAT (Network Address Translation) and since your router is doing that NAT, it allows you to see through to the next router, and everything connected to it. That gives you 254 more devices with the same address as the ones on the first router, hence the Network IP Address Conflict.  Think of the Highlander series where Duncan MacLeod says “There can be only one!” Routers always have a ‘LAN Setup’ where you set the Internal Address of the router – that address determines the Network ID of the LAN.
Here is an example of two routers in line behind a modem/router with a camera attached to the last router.
tripleNAT
Notice that each router has a unique Network ID =
Modem LAN   = 192.168.1.1
Router 1 LAN = 192.168.2.1
Router 2 LAN = 192.168.3.1
IP Camera is on the third router with an IP address of 192.168.3.2 and uses 3 ports = 3301, 3302, 3303.

To Port Forward your connection to the camera =
First make sure you set each router with a WAN (Internet IP or External IP) that works on the next router’s LAN  (Internal Range)
Set the address as ‘Static’ so it never changes. Look closely at the image above – see Router 2.
Router 2’s LAN (Internal IP) is set to 192.168.3.xxx and the camera is attached to that side of the router with a 192.168.3.xxx.address.
Router 2’s WAN (External IP) is set to 192.168.2.2 and is attached to Router 1’s LAN.
Router 1’s LAN is set to 192.168.2.xxx so router 2 can connect to it’s LAN.
Router 1’s WAN is set to 192.168.1.2 so it will connect to the Modem/Router’s LAN.
The Modem/Router’s LAN is set to 192.168.1.xxx
The Modem/Router’s WAN is the Internet Address you will use to connect to the camera.
When all three routers are set up correctly with unique subnet IDs, a PC connected to the same router as the camera will be able to connect to router 2, router 1, and the Modem/router using the LAN address of each device. (Example = open a browser and input 192.168.2.1 = Router 1 should respond with a logon prompt. Enter 192.168.1.1 and the Modem/Router should respond)
When you can connect to every device in line, and get past them to the Internet – you are ready to Port Forward them back to your camera.
Port Forwarding works from the Internet inward to your camera. That is why it is called ‘Forwarding’, it forwards your ‘call’ from the Internet to device to device until it gets to your camera.
To Port Forward the camera in the example above – log on to the Modem/Router first, using 192.168.1.1 (The Modems LAN address).
Find the Port Forwarding section of the Modem Router. (It may be hiding under ‘Security’, Advanced Settings’, ‘Firewall’, Virtual Servers’, Applications and Gaming’, ‘Pinholes’ or other sections)
In the Modem/Router = forward the ports 3301, 3302, 3303 to 192.168.1.2 (The WAN Address of Router 1) Save your settings.
Log on to Router 1 using 192.168.2.1 (Router 1’s LAN address) Forward the same 3 ports to 192.168.2.2 (The WAN Address of Router 2) Save your settings.
Log on to Router 2 using 192.168.3.1 (Router 2’s LAN address)
Forward the same 3 ports to 192.168.3.2 (The camera’s IP address on router 2) Save your settings.
You can see here that the Port Forwarding must be done in ‘Daisy Chain’ fashion from router to router to router, and finally to the camera.
When you have successfully set up Port Forwarding through all three routers – open a web browser and go to www.canyouseeme.org . This website will show you your Internet Address – this is the address you will use from off site to connect to the camera, your Port Forwarding will guide your query through the routers and connect you to the camera. This web site also has a very handy ‘Port Checker’ tool. Put in the port number you want to check and click ‘Test’. If you have forwarded correctly, the test will succeed.
**Note that the test on this site only works for TCP ports. If your camera uses UDP ports, the tool will return a ‘Fail’. If you get a ‘Fail’ on TCP port checking, you will need to double check all your forwarding rules in each router. If all settings look correct – reboot the routers and test again with the port check tool. Routers usually need to ‘reset’ when opening ports, and most inexpensive routers present the message  ‘The router needs to restart’ or similar, and then do a ‘soft’ reboot that fails to accomplish the task.
Also, when checking the ports, make sure your camera is powered up and running and connected to the network so the test can ‘resolve’ or it will fail every time.

To sum up what you did here =
You found three routers daisy chained between you and the Internet by using the ‘tracert’ command.
You identified a private IP range (Network ID) on each router’s LAN that is unique to each router.
You set a static address on the WAN of each sub-router that works in the LAN of the router it is attached to.
You forwarded the required ports from the Modem/Router to the second router, from there to the third router, and from there to your camera.
Then you tested connectivity by going to www.canyouseeme.org and checking your ports.
Those five things are all you need to do to ensure off site connection to your device.
Now that you are a virtual ‘Networking Dynamo’ go out there give it a go! If you run into trouble, never fear, you have the best technical support available anywhere ready to help you out.
Happy Networking!

 

 

 

facebooktwittergoogle_plusredditpinterestlinkedintumblrmail

A Guide for License plate cameras

Written By:
Tuesday, November 10th, 2015

License plate cameras, why do we need them!? Well…..self-explanatory, to record license plates. Since a vehicle tag is a very valuable piece of information in any criminal investigation, it is understandable why private and commercial customers would want to implement a device that records it as part of their security system. Now, some of you will say “Why can’t I just use a regular high resolution camera. It can obviously record a vehicle tag from a distance?!” Well…. it’s not that simple! The license plate cameras have certain unique features that classify them as license plate cameras.

_3503006

Before I go into those unique features, a quick class in basic videography is needed.

The key of any video scene is the light that affects any video footage that we are recording.  Before the camera records a certain scene, there is an automatic process that is done by the cameras internal mechanism. The sensor calculates the existing conditions like the colors, amount of light, differences between highlights and shadows at the scenery and configures the camera’s shutter and iris to an average configuration that was programmed by the manufacturer. The shutter and the iris both are responsible for the amount of light that enters the camera by controlling its speed and opening. The faster the shutter works, the less light is caught by the sensor. The larger iris opening will let more light in. By default, this process is automated by a camera’s processor.

wpid-leaf-shutter-lens-images-04-2013-01-9-00-55

Going back to our case…… maybe this average setup is good for general video recording but it is not good enough if we need to record something very specific like a vehicle’s license plate. Besides that, there is another problem. We know that an average CCTV camera has IR illuminators that turn on as soon as it becomes dark at the scene and the camera switches to infra-red mode so the IRs can illuminate the dark scene. That does not help us since the license plate that we want to catch is reflective as required by law and the light reflects back into the camera and distorts the video/image.

close-full

So we need an ability to record the tag in any light conditions, day or night. That’s where the specialized license plate cameras come in. These cameras have  options that are designed to help solve issues that were mentioned earlier. The controls can be manipulated by the user manually and to the point that is desired by the user and to his needs. A good license plate camera will have all or some of these options:

  1. Manual shutter
  2. Manual iris
  3. Option to turn off the cameras IR mode
  4. Varifocal lens
  5. Manual focus

You’re wondering why we need those manual adjustments and how can we use them? We are going to use those manual adjustments to record the piece of information that is important for us, the vehicle tag. In the beginning, there’s a very important part of the installation and that’s the positioning of the camera. It is obvious that the installer needs to install the camera in a way that the vehicle’s license plate will be visible at a certain point by that camera or pass through the scene that the camera is viewing. This will be done by using proper focus, varifocal lens and axis movements that the camera has. In the second phase of the installation, we need to make sure that we configure the camera in a way that it will record the tag by using manual adjustments like shutter, iris or both.

gv_lpc_daynight

Security Camera King currently sells 2 different models of license plate cameras. These cameras have the abilities that were described earlier in this article and can be used successfully to record vehicle tags. The second part of this article will guide you through how to set up these cameras as license plate cameras.

CVIOB-TP2IR550B

This camera is from our TP series of cameras and it is a CVI camera. This camera is a long range, varifocal, weatherproof camera that can work as a license plate camera. It has all the necessary features that will make it a license plate camera and here are the adjustments that need to be made.

Start working with the camera by viewing the camera full screen on your DVR. Click the right mouse to bring up a menu and choose ‘PTZ’. Click again on the small arrow that is located on the right side of this menu and another menu will open. Click on the camera icon in the upper right corner and this will bring up the OSD menu.

20151015_092225_HDR

Use the arrows on the menu to go to ‘Exposure’ and click ‘Enter’ to choose it. In the ‘Exposure’ menu choose ‘Shutter’ and the next menu will allow you to manually adjust the shutter. There are no exact settings that the shutter will need to be set at. It’s all trial and error so you will need to play with it so you can find the right adjustment.

20151015_092355_HDR 20151015_092505_HDR

Go back to the ‘Main Menu’ and choose ‘Day & Night’. Click on the right arrow of the menu to change it to ‘Color’.

20151015_092720_HDR

The last adjustment should be the intensity of your IR illuminators. On the bottom part of the camera there is a cover that covers the knob that controls that adjustment. Turn the knob to the minimum so the IR illuminators will not interfere with the license plate light.

IPOB-TP2MP250L660-W

This camera is also from our TP series and it is an IP camera. Similar to the previous camera, this camera is also a long range, varifocal, weatherproof camera that can work as a license plate camera.

You will need to log into the web-interface of the IP camera to setup the necessary adjustments. Once there you will find ‘Video Settings’ on the Main Menu and click it. Choose ‘Video Parameters” and then go to tab “Advanced”. Change the ‘Exposure Time’ to a higher value to close the shutter on the camera. Again, this will be a trial and error method. You need to try so you can find the right adjustment.

Capture24524

Choose the ‘IR’ tab and change the ‘IR mode’ to ‘Time Detection’. Then change the time to 0:0:0 a day to 23:59:59 a night. The ‘IR’ should be changed to ‘Low Level’ and you are all done.

Capturedfgbhxdfgh

Remember, a license plate camera by itself is not sufficient. As a license plate capture solution it would be wise to pair it up with more cameras that would have an overall view of the general scene.

facebooktwittergoogle_plusredditpinterestlinkedintumblrmail

Options for Converting and Decrypting your CCTV video

Written By:
Thursday, November 5th, 2015

cctv

If you’ve ever tried retrieving CCTV video and playing it back on a standard video player, you’ve probably had the harrowing experience of trying to open these tricky little .DAV files in your everyday, run of the mill video player and… Rats! It just won’t play. Why is that? Because for super-secret-safety reasons that would take hours and endless bar graphs to explain.. these files are usually encoded thus unplayable in your regular old player but there are Options for Converting and Decrypting your CCTV video.

Sadly… you’ll now have to spend an extra few hundred seconds more of your life to decipher them. I know, it’s a drag.. but we’re here to help walk you through it.

Now, depending on the type of camera (whether it be Analog, HD-CVI, HD-TVI, or Network IP) and the DVR, some converters will need more than one pass as conversion to fully decrypt the video. Some might only need one conversion but almost 98 percent of the time (from my own experience) it’s two. Most of the time.. you’ll only need 2 pieces of software to do this, but depending on how often you need to do this, and how many cameras and DVRs you’re dealing with.. having a backup converter comes in handy, just in case (kinda like a fire axe in the glass case . . .  you’ll probably never need it, but you feel fuzzy inside knowing it’s there). Luckily, there are several freeware options for making sure your video is fully converted, decrypted, and useful.

First, you’ll have to scan through your video and find the relevant sections you want to convert, leaving yourself about 30 seconds extra space before and after for safety. This can be done through the DVR user interlace, or via your computer or smart device if you’re dealing with an Network Video Recorder. Once you’ve selected the file, you may have to locate where the file has been sent to… which could be in several different locations, but it’s usually in the C drive directory, where it’s usually stored in a folder “RecordDownload”.

Untitled-5

But it may be in your “Users” folder.. in which case, look in Users/Username/Web/Recordfiles. But if you still can’t find it, just look in your DVR settings for the save / write directory.

Ok, so you’ve located the files… now comes the fun part (ok, not really). Start by going Here and scrolling down to near the bottom of the page to where it says “Video Player and Converter Downloads”, and select download, then run the install file.

Untitled-4

It’s a program simply called “Player” (such a creative name. And yes, I’m being very sarcastic), but it it’s also a handy little file converter that can handle converting your DAV files to AVI video files.

player 3r
To get a video ready to convert, click the “Open file” icon on the left side (the up arrow button), and select a file to upload. Scrub thourhg it to make sure the video is correct, then click on the “AVI” button.

Untitled-6

Select where you want to save your file, then click Convert. Step one is over, but odds are, you’ll have to put it through one more conversion to be able to use it in a a standard video player. Even though it’s now an AVI file, it’s still encrypted. Even some well known video converters, such as Adobe’s Media Encoder can have issues reading these kinds of files. So . . . what are the options from here?

1) Xilisoft Video Converter
Untitled-7

Xilisoft is quite a robust video converter.. sort of a Swiss Army Knife (wielded by MacGuyver) for video, but unfortunately it’s not freeware.. so sadly you may have to purchase it (which is a good thing as it helps keep the economy going strong). Otherwise, it will only convert up to 3 minutes of your videos. However, if you’re okay with this, and the sections of video you’re converting are shorter than that (and really… who wants to watch more than 3 minutes of security video these days), then this software should work just fine. The advantage Xilisoft offers is the sheer number of formats and options that can be utilized. But generally you’ll want to stick with the standard video export formats like AVI and MP4.

2) Any Video Converter (A.V.C.)
Untitled-8
No, not literally “Any video converter”.. that’s actually what it’s called. Sometimes, there are issues converting some types of videos on one converter.. so it pays to have a backup.

That’s how we discovered this piece of software.. a newer camera format (which shall remain nameless to protect the innocent) started producing video files that would sometimes cause Xilisoft to hang and then crash… or they would only convert a few seconds of video, rather than the entire recording.. so, obviously.. this would not do. We needed an alternative and we needed it fast. So.. after a blistering 90 seconds of searching on the inter-webs, we found this handy little program. And much to our delight, unlike Xilisoft’s Video Converter, this one is freeware. While it’s not quite as feature packed as that converter, it allows you to even burn video DVDs of the files from right within the program itself, which can definitely come in handy and expedite the process of producing a hard copy of a video if it’s necessary.

3) FREEMAKE VIDEO CONVERTER

Here’s another freeware video converter that’s has a user interface that’s even more visually simplified than “Any Video Converter” (mentioned above).
But the simplicity of it’s interface is deceptive because it too outputs to dozens of video formats (mentioned above) but it also happens to handle a wide variety of files that may cause other converters to crash. Another thing it shares with AVC is the ability to burn a DVD right from the software, and even add a simple DVD menu if necessary.


And that folks, is about all there is to it. Here’s the simplified Cliff Notes version..
1) use the “Player” software to convert the .DAV file to AVI,
2) The another converter to take out that nasty encryption.
And it just so happens.. we have a handy play by play video on how to do that…

facebooktwittergoogle_plusredditpinterestlinkedintumblrmail

How to set up your TechproDDNS Acct

Written By:
Tuesday, November 3rd, 2015

How to set up your DVR for use with a TechProDDNS Domain

One of the problems with viewing your DVR remotely is that if your Internet service Provider or (ISP) changes your IP address, you may no longer be able to access your DVR.  Once properly configured, the TechPro DDNS (Dynamic DNS) service eliminates this common issue.

The way it works is by providing you with a domain name, like the following “MyDVR.techproddns.com”, that will always resolve to your current IP address. If the IP address changes, the DDNS service is notified by the DVR and updates the domain name to point to the new IP. Put simply, you can always reach your DVR by going to “MyDVR.techproddns.com”.

This document will show you how to setup your TechPro Security Products DVR in conjunction with a TechProDDNS domain name. It is important to note that some brands of DVRs may not work with DDNS, but all TechPro Security Products DVRs have this capability built-in.

Step 1 – Register for a TechPro DDNS Account.    

Step 2 – Set up a Domain Name.
Once your TechProDDNS account is set up, you will need to set up your domain name.

DDNS_Info

In the example above we chose the domain name “MyDRV.techproddns.com”, User ID: UserID1 and a Password: Password1.

You can choose any Domain Name, User ID and Password that you like, but they should be unique for each DVR.

Note: In Step 3 (the next step) you will have 2 options for configuring the DVR.

Option 1 is using the DVR Local interface and Option 2 is using the “Web Service” via Internet Explorer.

 If you use option 2, the web service, you must have the web service ActiveX Add-on, properly installed on Internet Explorer and your DVR must be on the same network as the computer you are using to access it.

Step 3 – Setup your DVR

Option 1 – DVR Local interface.
With a monitor and mouse connected to your DVR, login to the DVR Local Interface.

20131209_135318

Select “Settings” icon from the Main Menu.

2

Next Select “Network” icon.

3

Note: The example below assumes that your network IP scheme follows the 192.168.1.? Convention. This is normally the case.   It also assumes that your Default Gateway (typically your router) has an IP address of 192.168.1.1

5

 

TechPro DVRs come with a default static IP address of 192.168.1.108. This is normally fine and for the purposes of this document we are going to leave it that way. Do not check DHCP as we want this DVR to ALWAYS have the 192.168.1.108 IP. If DHCP is selected it may pick up a random IP from you router.

Note: Just be sure that 192.168.1.108 is not in your routers DHCP range. If it is another device on that network may get 192.168.1.108 assigned to it and cause conflicts.

We also recommend that you change the HTTP Port from the default 80 to 88. Port 80 is the default HTTP port for many devices and may also be blocked or cause conflicts.

Once you are done scroll to the bottom of the page an turn on the checkbox, next to “DDNS”.
Then double click on “DDNS” to open the DDNS Settings.

8

Select “Dyndns DDNS” from the “DDNS Type” dropdown and turn on the “Enable” checkmark next to it. Now enter the following information.

Server IP: techproddns.com
Port: Do Not Change this. Unlike the HTTP Incoming Port, this should remain 80
Domain Name: MyDVR.techproddns.com
User Name: UserName1
Password: Password1

Select “Save” at the bottom of the “DDNS Settings” popup and “Save” at the bottom of the “Network Setting” Page.

 

Option 2 – Web Service (via Internet Explorer).
The setup is identical to the setting above but, the user interface of the web service is a bit different. In Internet Explorer go to http://192.168.1.108, and login to your DVR.

WEB

Next Select “Network” from the navigation bar on the left.

Untitled-2

Note: The example above assumes that your network IP scheme follows the 192.168.1.? Convention. This is normally the case.   It also assumes that your Default Gateway (typically your router) has an IP address of 192.168.1.1

TechPro DVRs come with a default static IP address of 192.168.1.108. This is normally fine and for the purpose of this document we are going to leave it that way. Do not check DHCP since we want this DVR to ALWAYS have the 192.168.1.108 IP. If DHCP is selected it may pick up a random IP from your router.

Note: Just be sure that 192.168.1.108 is not in your routers DHCP range. If it is, another device on that network may get 192.168.1.108 assigned to it and cause conflicts.

We also recommend that you change the HTTP Port from the default 80 to 88. Port 80 is the default HTTP port for many devices and may also be blocked or cause conflicts.

Once that is done, scroll to the bottom of the page and check the box next to “DDNS”.

Select “Save” at the bottom of the page.

Now Select “DDNS” under the “Network” Menu.

Untitled-3

First select “Dyndns DDNS” from the “DDNS Type” Dropdown and check the “Enable” box next to it.

Now enter the following information:

Server IP: techproddns.com
Port: Do Not Change this. Unlike the HTTP Incoming Port, this should remain 80
Device Alias: MyDVR.techproddns.com
User Name: UserName1
Password: Password1

Select “Save” at the bottom of the page.

Step 4 – Port Forward your Router to your DVR.
OK, now you have configured your DVR to communicate with the DDNS server and keep it up to date with your current IP address.

The last thing we have to do is set up port forwarding in your router. Doing this tells the router that when a request comes in from “MyDVR.techProDDNS.com” on port “88”, to forward us to the DVR.

The user interface may vary depending on the specific router, but port forwarding is usually set up similar to this example. Here I am using a Linksys E1000 wireless router as shown below.

rOUTER

Most routers will have options for “Single Port Forwarding” and “Port Range Forwarding”.  In this example we will use “Single Port Forwarding”.

You may have noticed earlier, when we changed the “HTTP port” to “88” that there was also a “TCP port” set to “37777”.  We will need to port forward both of them. The HTTP port (88) is used by the “Web Service” when accessing the DVR from a browser, like Internet Explorer and the TCP port (37777) is used by software or mobile apps that will be accessing your DVR.

Once you find the area in your router for “Single Port Forwarding”, you will want to set things up similar to the settings shown above.

First, you will assign a descriptive name to each port forward. I used “DVR Web” for port”88” and “DVR Software” for port “37777”.

In the “External Port” and “Internal Port” fields you want to specify the port that the request will be coming in on “88” or “37777”.

Under the “Protocol” drop down there are usually 3 options, TCP, UDP and Both. We really only need to select “TCP” but selecting “Both” won’t hurt and covers all bases.

Now you need to tell the router the IP of the device you want to forward your request to. In this case it’s the DVR “192.168.1.108”. That’s why earlier we mentioned we do not want to check the “DHCP” option, this will ensure that the DVR is always “192.168.1.108”.

Last, you want to “Enable” or make sure this rule is “Active”.

 

Testing To See If Everything Works.
At this point if everything is setup correctly, you should be able to test it by launching “Internet Explorer” and going to the following domain:

HTTP://MyDVR.techProDDNS.com:88

If you get the “Web Service” login screen, then it’s all good!

WEB

One Last Note: Notice that we had to specify: 88 at the end of the domain name. This is because we change out HTTP port to 88. If we did not add: 88 the router would not know which rule to use to port forward our request. 

 

facebooktwittergoogle_plusredditpinterestlinkedintumblrmail

Getting Started With The Prime Line

Written By:
Monday, October 26th, 2015

prime-ip-networkThe Prime line of cameras, Network Video Recorders (NVRs) and Digital Video Recorders (DVRs) are now available at securitycameraking.com, so it’s time to learn how to get started with one of these new devices.  You will first need to get familiar with the Prime SADP tool that is designed to find NVRs, DVRs, and IP cameras connected to the same router as your Computer.

sadp

The Prime SADP tool will let you change the IP address of any device it finds, so you will want to match the network scheme that your router creates.  To figure out your network scheme, you will need to open a DOS prompt in Windows and type ipconfig or open a terminal in MAC and type ifconfig.  This should tell you the IP address of your computer and the Windows command will give you the gateway as well.  The gateway will generally be located at .1 like 192.168.1.1 for example.  You could have a network that looks like 10.0.0.1 that you may find with Comcast and other providers.  An IP camera and DVR will have a default password of 12345 for the admin account, but an NVR requires you to set it up with a monitor and mouse when you first turn it on.  Once you have a password created for your NVR, then you can use the SADP tool to change the network scheme.  Of course if you have a monitor and mouse, you can always change the network information directly in the NVR or DVR.

Take advantage of the Web Service

webservice

Once the DVR or NVR is on your network, you can access the web service with your computer to make changes.  Type the IP address in Internet Explorer and run the plugin file to set up the access.  It is good to add the website address to Compatibility View and allow for unsigned Active X downloads like you did with the Elite series of DVRs and NVRs.  Other browsers may work with the Prime series, but not all have been tested at this time.  The web service works different than the Elite series in the sense that only the plugin is needed for the video.  You should still be able to access the Configuration with browsers even if the video plugin will not install.  I was able to access the Configuration section in Chrome in Firefox, but not the video.  I have confirmation from MAC users that this web service will work natively on Safari.

Add a user right away

The most important thing to do first is to add Operator accounts for each person using the DVR or NVR.  Navigate to Configuration > User Management and add some users so you can have access from other accounts.

usermanagement

You can add all the permissions to make the account close to the admin level.  The Prime series has 3 predefined groups of admin, operator, and user which cannot be changed.  However, you can still customize each person by setting the permissions that you see fit.

adduser

The last thing that you would want to happen is to be logged out because everyone is using the main admin account.  Too many hands in the cookie jar can create a bad situation and having many accounts will be a proactive response for you to avoid that scenario.

It’s about time!

The next important setting we can address will be the time.  Navigate to Configuration > System Settings > Time Settings so that the time can be adjusted for your time zone.

time

If it is an NVR, we find that leaving the time zone set to +8:00 Beijing along with manual settings works the best with DST enabled.  Of course you can synchronize with your computer to get an immediate time change to your correct time, and there is a check box to make that happen after you hit save.  With Daylight Savings Time enabled, you need to set it to March 2nd through November 1st so it will change twice a year automatically.  The reason these settings work well for an NVR is that they are general settings that work best with ONVIF cameras.  Some NVR owners may mix ONVIF and private cameras, so these settings are also recommended for that type of setup.

If you plan to use NTP, make sure your server information is correct and check your GMT settings as well.  The Florida Greenwich Mean Time right now is -4:00 and California is -7:00 for example.  You need to have the correct GMT so every 60 minutes it will synchronize time with the server.  If you are using ONVIF cameras, this setting will not carry forward to the cameras as some features do not synchronize. With IP cameras, all encoding and settings are done at the camera level so they may need to be configured prior to plugging them into an NVR.

Adding Cameras

With a Tribrid DVR, analog or TVI cameras are plug and play.  If you have no video from TVI cameras, you may want to check your cabling or power.  Old existing cabling may not be good enough for TVI, so check with our sales team about the cost of RG59 Siamese cable since it will allow for the needed high quality video.

When it comes to adding IP cameras to an NVR or Tribrid, you have to navigate to Configuration > System > Camera Management.

cameras

In this section, you can Add, Modify, Delete, Quick Add, Custom Protocol, and Activation.  If you have an NVR with a built in POE switch, it will create a 192.168.254.1 network.  Therefore, if you are setting up you cameras as static to connect to that network, you will need to set them to 192.168.254.X so they can be found by the internal switch.  The advantage to a built in switch is that video traffic will not reside on your main network, and should provide faster access without the congestion.

This concludes the getting started with the Prime Line guide.  If you need further assistance with the setup of your NVR or Tribrid, call our knowledgeable tech support team at 866-573-8878 option 3.

 

facebooktwittergoogle_plusredditpinterestlinkedintumblrmail