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Email Notification Assistance
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rhouston
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July 26, 2014 - 4:18 pm
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I have the DVR-LT4120MHD, 4 channel.  I am not a security professional, so I apologize if my post is a bit crazy.  I just got it set up, and most features seem to be working well.  I am having difficulties with the email notices.  The DVR sends 3 emails for each motion event: 1 for a motion detection event, 1 with a snapshot, 1 that the motion detection event is clear.  My previous DVR, would send one email with 3 images attached and that worked wonderfully.

My questions are as follows:

1. Is there a way to get 1 email per notification (i don't care to have the motion detection and then motion clear notices)?  Could that same notification have more than 1 snapshot (say 3 shots)?

2. Is there a way to eliminate the notification details (motion detection and motion clear) for just an email with images?

I am adjusting the motion detection areas, anti-dither, and latch to try to increase the chances of of getting the perfect motion capture, but thus far not very successful in getting the subject captured in the email image.

Any help you folks can provide is greatly appreciated!  

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shockwave199
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July 28, 2014 - 11:25 pm
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I have the ultimate mini 8 channel. I haven't found a way pair down the email to just one picture notification. They come in 3's, as far as I can tell. Normally, you actually want the activation and cleared email as well. That information can be helpful in a real crisis. However with false triggering, it can be less than good I realize. As far as getting a perfect picture, that is also a very tough one. A lot depends on the actual movement of the subject too, which cannot be anticipated. I have suggested in the past that an even better way to get notifications is with push notifications. That will send you a video file of the event, length of your choosing. And if you keep snapshots enabled for that channel, you can play back that sequence in your mobile device as well. It doesn't really get any better than push, in my opinion. A full video clip to view on your mobile device leaves nothing to chance, as opposed to hoping email sends a perfect snapshot. Of course, your mileage may vary.

https://www.youtube.com/playlist?list=PL982C7D74AC3D380C
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Jesus Ragusa
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July 29, 2014 - 9:02 am
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Hello, 

 

Unfortunately you can't choose to get just the snapshot using email notification. It will always sent 3 emails.

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JD
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August 23, 2014 - 3:22 pm
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My older version DVR (2 years old) with web server 2.0 works just fine with one email per snapshot motion event.  I am having the same problem with my 2nd dvr with the newer software.  I am getting blacklisted (I am told by support) from the 100's of emails sent from the 16 channel system even with anti-dithering settings adjusted. 

I have been in contact with the help desk and they have no answer to the 3 emails per event.  I believe the DVR is shutting down or locking up because the remote network attached storage also fails occasionally (not consistently).  I reboot the system and email works for a day or two then it quits working again.  As soon as I reboot the DVR, it works.  DVR is set to reboot every night, but that reboot somehow does not reset the email where the manual reboot fixes the email temporarily (right away) right after reboot.  Also the email "test" button fails when it is "locked up" and works after reboot. 

This is really starting to irritate me because I thought the same DVR would have similar software that works very well on the older version.  With the older version of the software I get maybe 100 emails per day (50% wind blowing trees and some false motion detect from shadows etc. but also all 50% "real" motion detects with people walking through the cameras. The new system sends 300-500 emails per day which would be OK but at 3 emails per event it is a lot to search through and makes the email snapshot useless when the sensitivity can not be set low enough to send "real" events.  It looks like I have to install motion detectors for each camera that I want to trigger an email and set up the discrete inputs to wire into the alarm inputs. More cables and cost and maintenance.

I asked if it can be re-flashed with the older program with no response.  I also have been told to try a reset to factory defaults but from what I have read here, that will not fix my problem.

I think this needs to be fixed with a new option to only send one email with the attachment and not a "detect" and a "clear".  Most people do not want to know there is a "detect" and then receive a 2nd email with the actual snapshot and then a "clear" email.  Why would someone monitoring they business or residence with the email notification want 3 emails for each event?

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Jesus Ragusa
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August 23, 2014 - 5:22 pm
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Sorry for the issue your are having but the newer dvrs will always sent 3 emails, I have also stated this on my previous post. Sensitivity can definitely be adjusted per camera. These settings are under detect. The night the number the more sensitive the camera will be. The right combination of dither and sensitivity can make your dvr sent snapshots successfully. Now you must take into consideration that you should mask areas that can possibly cause a false motion such as trees. This option is called region and is also located under detect settings. Motion will be triggered by pixel changes, so if sensitivity is set too high then the smallest thing can trigger motion therefore triggers the snapshot. If the dvr keeps seeing those changes and for every pixel changes the dvr will show that little red icon flashing then that indicates that there is motion occurring. 

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Tommy61
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June 4, 2015 - 10:20 am
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Strange this just happened to me as well.  Email was working great, then one day this week I noticed I was not getting any email notifications.  I went to configuration email and did a "Verify" and it now fails. I restarted the DVR, and verified that I can access it on the LAN and WAN.

Thoughts?

Tommy

tommy61@cox.net

Thanks

Tommy

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mrkuchuk
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June 4, 2015 - 10:30 am
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Tommy, check that your email provider does not block your emails due to verification of suspicious activity. We saw it happen, especially with Gmail mail server.

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Tommy61
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June 4, 2015 - 10:40 am
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Thank you,

I am using COX ISP and Email provider.  Strange they would have just "turned it off".  I will log in to  my account to see if there is some where that shows disabled.  If any one else had an issue with COX had know what I should be looking for that would be a big help.  I will also try to set up another email account in the DVR to see if it starts working..

 

Tommy

Thanks

Tommy

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Tommy61
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June 4, 2015 - 12:15 pm
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I discovered the issue:

COX SMTP was smtp.east.cox.net

Its was changed to smtp.cox.net.

All is back to being good. :)  

 

Tommy

Thanks

Tommy

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riverlake
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June 12, 2015 - 7:53 pm
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I am having issue also with the triple set of notification emails. My 2 year old DVR works great and only sends one email per trigger. My newer DVR send out 3 emails per trigger. 

I have set motion detect settings to the optimum reducing false alarms to an absolute minimum. I have set triggering on only the cams that I absolutely need it to reduced overall triggers.

I have set filters (like for SPAM) for the unwanted 2 emails (in Mac Mail) which gets them out of my way but it doesn't solve all the problems. First, my ISP pop email account only allows for 250 relays per day. At 3 emails per trigger sent that only gives me 83 alarms per day and then my ISP stops sending. The other issue is iPhones/ios. To set filters on ios you use icloud and the filters are limited to, from, subject, etc but do not include message body. So, since the DVR sends all emails with the same subject you cannot make icould filters for iphones/ipads/etc. I also tried setting filters with my ISP (godaddy) but they do not support filtering message body text either. The only differentiating between the 3 emails is the message body text.

Conversations with tech support suggest they believe this is a rich feature and argues why one would not want all 3 emails? Ok, perhaps there are those who need all the details, but I dont, and there's no simple workaround that I have found.

Can this be mad as an option?  or at least make the differentiating text in the email subject line (rather than the message body) so that icloud/godaddy filters can be set?

 

Otherwise, anybody got an older 16ch DVR they want to sell? (the good ole kind with ONE email per trigger?)

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riverlake
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October 28, 2015 - 4:18 pm
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Looking at a new NVR  (8 Channel 4K NVR with 8 POE Product# NVR-ELE8M-P4K)

But worried that it will have the same triple set of emails per motion trigger
 
Anybody have a new one? Can you shut that feature off?
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Dan Maresca
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October 28, 2015 - 4:38 pm
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By default the emails are not even enabled. If you don't set it up it wont work enabled or disabled.  The feature is located in the network setting under email or SMTP. It depends on the firmware if its called email or SMTP.

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javajeff
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October 28, 2015 - 5:29 pm
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The Elite series has 3 emails when you enable screenshots.  One email is the start of motion, one is the snapshot, and the third email is for the end of the motion event.  That is the way the Elite series works, and it cannot be changed.  If you do not like 3 emails, then you can use your email service or email client to filter them so you only see what you want.

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riverlake
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October 28, 2015 - 10:08 pm
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Yes, I can filter out the unwanted extra emails using an email client with those filtering features.

But I haven't found a way on an iphone or ipad or even in the icloud. 

The triple set of emails for one motion alert is burdensome on the end user. Can't you just make this so called "feature" optional? Or, at a minimum couldn't you combine the information of those three emails into one?

Javajeff, you said it is on the Elite series, does that mean it is not be on the 8 Channel 4K NVR with 8 POE Product# NVR-ELE8M-P4K ??

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Dan Maresca
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October 29, 2015 - 11:13 am
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HI,

 

You would need to adjust the snap shot settings to only get one picture if that is why you are getting multiple emails. If you go into snapshot you will see an option for interval. If I remember correctly you want to adjust the number down. It is a feature that needs to be tested when you make changes, so it can be dialed the way you want. 

 

NVR-ELE8M-P4K  that unit is an Elite series. Just go to its page and you will see.

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riverlake
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October 29, 2015 - 12:40 pm
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Dan - Thats not the problem. When there is a motion triggered I get 3 emails. The first one is text only that reads "Motion Detect", the 2nd one photo attachment and a 3rd one that is text only that reads "Motion Detect Clear". Please see attached screen grabs of the emails.

If you will read post #4 from JD he states the exact same problem and has asked if a option to switch off including in a firmware update.

Screen-shot-2015-10-29-at-9.31.48-AM.pngImage Enlarger

Screen-shot-2015-10-29-at-9.31.54-AM.pngImage Enlarger

Screen-shot-2015-10-29-at-9.31.34-AM.pngImage Enlarger

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Dan Maresca
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October 29, 2015 - 1:29 pm
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There is not a way that I know of to adjust that to stop. The system is emailing you on the different triggers in motion events. I can see how that is a little redundant, and if you have a lot of motion I can see how it would be very annoying.  I've been through the system several times now, and it does not give you that granular control over the email. I will send a request up to see if we can get options added to the interface or just send one email on motion.

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riverlake
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October 29, 2015 - 1:48 pm
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Thank you very much. I hope the option can be added!

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javajeff
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October 29, 2015 - 2:00 pm
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I can tell you that I filter emails with gmail, and they go exactly where I want them so my iPhone will not see them.  I set up my Gmail filters using a browser, and then the Gmail app on my iPhone has all stuff filtered the second I open it up.

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riverlake
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October 29, 2015 - 2:36 pm
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I'm using Mac Mail and I am able to filter on the desktop but ios does not allow filtering of the message body text. If the subject field had the different text to filter I could do it, buy it's all in the message body field.

 

I'll check out the Gmail idea. Thanks

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