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Email Notification Assistance
Forum Posts: 6
Member Since:
July 26, 2014
July 26, 2014 - 4:18 pm

I have the DVR-LT4120MHD, 4 channel.  I am not a security professional, so I apologize if my post is a bit crazy.  I just got it set up, and most features seem to be working well.  I am having difficulties with the email notices.  The DVR sends 3 emails for each motion event: 1 for a motion detection event, 1 with a snapshot, 1 that the motion detection event is clear.  My previous DVR, would send one email with 3 images attached and that worked wonderfully.

My questions are as follows:

1. Is there a way to get 1 email per notification (i don't care to have the motion detection and then motion clear notices)?  Could that same notification have more than 1 snapshot (say 3 shots)?

2. Is there a way to eliminate the notification details (motion detection and motion clear) for just an email with images?

I am adjusting the motion detection areas, anti-dither, and latch to try to increase the chances of of getting the perfect motion capture, but thus far not very successful in getting the subject captured in the email image.

Any help you folks can provide is greatly appreciated!  

Forum Posts: 178
Member Since:
May 4, 2013
July 28, 2014 - 11:25 pm

I have the ultimate mini 8 channel. I haven't found a way pair down the email to just one picture notification. They come in 3's, as far as I can tell. Normally, you actually want the activation and cleared email as well. That information can be helpful in a real crisis. However with false triggering, it can be less than good I realize. As far as getting a perfect picture, that is also a very tough one. A lot depends on the actual movement of the subject too, which cannot be anticipated. I have suggested in the past that an even better way to get notifications is with push notifications. That will send you a video file of the event, length of your choosing. And if you keep snapshots enabled for that channel, you can play back that sequence in your mobile device as well. It doesn't really get any better than push, in my opinion. A full video clip to view on your mobile device leaves nothing to chance, as opposed to hoping email sends a perfect snapshot. Of course, your mileage may vary.
Jesus Ragusa

Forum Posts: 381
Member Since:
March 27, 2013
July 29, 2014 - 9:02 am



Unfortunately you can't choose to get just the snapshot using email notification. It will always sent 3 emails.

New Member
Forum Posts: 2
Member Since:
August 23, 2014
August 23, 2014 - 3:22 pm

My older version DVR (2 years old) with web server 2.0 works just fine with one email per snapshot motion event.  I am having the same problem with my 2nd dvr with the newer software.  I am getting blacklisted (I am told by support) from the 100's of emails sent from the 16 channel system even with anti-dithering settings adjusted. 

I have been in contact with the help desk and they have no answer to the 3 emails per event.  I believe the DVR is shutting down or locking up because the remote network attached storage also fails occasionally (not consistently).  I reboot the system and email works for a day or two then it quits working again.  As soon as I reboot the DVR, it works.  DVR is set to reboot every night, but that reboot somehow does not reset the email where the manual reboot fixes the email temporarily (right away) right after reboot.  Also the email "test" button fails when it is "locked up" and works after reboot. 

This is really starting to irritate me because I thought the same DVR would have similar software that works very well on the older version.  With the older version of the software I get maybe 100 emails per day (50% wind blowing trees and some false motion detect from shadows etc. but also all 50% "real" motion detects with people walking through the cameras. The new system sends 300-500 emails per day which would be OK but at 3 emails per event it is a lot to search through and makes the email snapshot useless when the sensitivity can not be set low enough to send "real" events.  It looks like I have to install motion detectors for each camera that I want to trigger an email and set up the discrete inputs to wire into the alarm inputs. More cables and cost and maintenance.

I asked if it can be re-flashed with the older program with no response.  I also have been told to try a reset to factory defaults but from what I have read here, that will not fix my problem.

I think this needs to be fixed with a new option to only send one email with the attachment and not a "detect" and a "clear".  Most people do not want to know there is a "detect" and then receive a 2nd email with the actual snapshot and then a "clear" email.  Why would someone monitoring they business or residence with the email notification want 3 emails for each event?

Jesus Ragusa

Forum Posts: 381
Member Since:
March 27, 2013
August 23, 2014 - 5:22 pm

Sorry for the issue your are having but the newer dvrs will always sent 3 emails, I have also stated this on my previous post. Sensitivity can definitely be adjusted per camera. These settings are under detect. The night the number the more sensitive the camera will be. The right combination of dither and sensitivity can make your dvr sent snapshots successfully. Now you must take into consideration that you should mask areas that can possibly cause a false motion such as trees. This option is called region and is also located under detect settings. Motion will be triggered by pixel changes, so if sensitivity is set too high then the smallest thing can trigger motion therefore triggers the snapshot. If the dvr keeps seeing those changes and for every pixel changes the dvr will show that little red icon flashing then that indicates that there is motion occurring. 

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