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LT8240MHD Keeps Rebooting
nolatron
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September 5, 2013 - 2:38 pm

Have DVR-LT8240MHD that in the last 3 days developed an issue where it's rebooting itself every 30mins or so.

 

I saw another thread that suggested it was the hard drive full. The drive, a Western Digital 1TB, did show as full so I tried a format operation on it. However after restarting from that operation the unit again continued to reboot.  

 

You can see in these two log screens, the format of the drive, and planned reboot. Then at 22:30 the unit reboots itself, then again at 22:57  Notice the reboot flag is different if that means anything.

 

System Info:

 

Hard Drive Info After Format:

 

Any suggestions on what's going on with the unit?

Brad Besner
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September 5, 2013 - 2:41 pm

If you can, please open the DVR and disconnect the hard drive from the main board. Then see if you still get reboot issues. If you do still get the reboots then you will know it has nothing to do with the hard drive. 

nolatron
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September 5, 2013 - 2:44 pm

Brad Besner said
If you can, please open the DVR and disconnect the hard drive from the main board. Then see if you still get reboot issues. If you do still get the reboots then you will know it has nothing to do with the hard drive. 

Ok. I'll try it this evening and see what happens.  Thanks.

Zeke Richey
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September 5, 2013 - 2:51 pm

Is the HDD a Western Digital green label?

nolatron
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September 5, 2013 - 2:55 pm

Zeke Richey said
Is the HDD a Western Digital green label?

I believe so.

Zeke Richey
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September 5, 2013 - 3:07 pm

They have been known to have issues with our DVRs. Following the steps that Brad suggested above will help you know for sure if it is behind the issue your having.

nolatron
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September 5, 2013 - 3:11 pm

Ok.  I have a black label here at work I can use to test with too.   

nolatron
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September 5, 2013 - 8:07 pm

Turns out the installed drive in a recertified WD Black label drive.  It was running extremely hot though.  With it disconnected it's been running good so far.

 

Do you yall recommend any particular type  (brand, speed, etc...) of drive for the DVR's?

Zeke Richey
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September 6, 2013 - 9:12 am

We use a few different hard drives, although I believe that we use the SV series Seagate Barracuda more then the others. You really just need to make sure that the HDD runs at 7200 RPMs and isn't a Western Digital green label.

Matt Stetson
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September 6, 2013 - 11:39 am

I've heard of issues with the Black Series drives and WD drives in general.  You really want to use a Barracuda to avoid headaches IMO.

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