Avatar

Please consider registering
Guest

Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?
sp_Feed sp_TopicIcon
No Video Remote access
Avatar
wylie33
New Member
Members
Forum Posts: 1
Member Since:
April 24, 2013
sp_UserOfflineSmall Offline
1
April 24, 2013 - 9:24 am
sp_Permalink sp_Print

I have a Elite series DVR. Can access and view without issue on internal network. I can access remotely. The issue is when connected remotely, No Video in camera view panels? The view panels show connection ( IP Address-Camera # Kbps S2 ) but no video ?

Before this happened: ( Loss of remote video )

I checked the settings in Config and found the IP address had changed for some reason from 192.158.1.44 to 192.168.1.109

I corrected this aspect and checked connection on internal network, it worked without issues.

I am running WinXP/ IE-8 / Compatibility view on the remote computer. WEB Service = Webrec Control Version 2.1.5.10 NETSDK Version 3.3.3.3 PLYSDK Version 3.24.1.908  Any suggestions on what to check / change would be greatly appreciated

Avatar
Brad Besner
Boca Raton, Florida
Admin
Forum Posts: 201
Member Since:
March 9, 2013
sp_UserOfflineSmall Offline
2
April 24, 2013 - 9:38 am
sp_Permalink sp_Print

Hello,

It sounds like the issue is due to the ports that you opened for network traffic to the DVR from outside are still pointing to the old IP address. You will need to go into your router and find your port forwarding option and change the open ports (if you used the default) for 37777 and 37778 to point to 192.168.1.109 . Also, in the DVR network settings, uncheck the DHCP option so that the IP does not change again. 

Forum Timezone: America/New_York

Most Users Ever Online: 41

Currently Online:
8 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Jesus Ragusa: 404

shockwave199: 178

Gilberto: 150

tubac: 134

javajeff: 132

MrDeepFreeze: 131

Jer7of9: 106

Night Hawk: 93

West Coast Jones: 64

ShawnInFL: 61

Newest Members:

Michael McGlashan

bcrawford

Km

James Gatto

safa

tj

MIHARIS

riddler

seankonarski

Bishop

Forum Stats:

Groups: 5

Forums: 28

Topics: 819

Posts: 4042

 

Member Stats:

Guest Posters: 4

Members: 1158

Moderators: 11

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Dro Simoes, Jose Malave

Moderators: Dan Maresca, Ryan, Zeke Richey, LittleBrad, Heath Phillips, Tonya Haley, Dan Millard, mrkuchuk, Michael, Jessica, Ted