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Craig
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January 31, 2014 - 6:02 am
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The DVR (EL016480) playback will not take snapshots, still images from the live feed to my computer.  When I press the camera image nothing happens.  Does it matter whether I am logged on as a 'user' or 'administrator'?

I had this problem before and a logmein session helped but have since upgraded my computer equipment.  I have multiple computers to set snapshots up on so I would like to know how to do it myself.

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Jesus Ragusa
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January 31, 2014 - 8:13 am
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Hello, 

 

If you are using Internet Explorer 11 then you will need to add the DVRs IP address to the Compatibility View Settings by going to Tools>Compatibility View Settings and click add to add the IP Address. Also I have seen sometimes that the snapshot will not work if you have UAC (User account Control) enable on windows. You need to go to Control Panel> User Accounts> Change user Account control Settings and set it to "Never notify" Click ok then reboot your machine. Then after the computer comes back on login to the DVR again and click "more" located on the right hand panel where the PTZ controllers are then click on "PIC path and note the path to where the snapshots will be saved. Click OK and you should receive a notification  stating "successfully set!". After that you should be able to take snapshots. Repeat the same steps on every machine you would like to do that.

 

Take a look at the attachment

 

Thanks

 

Snapshot.gifImage Enlarger

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Dan Maresca
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January 31, 2014 - 10:32 am
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if you are still having a rough go of it contact us in chat support on the computer your having issues with. Then we can remote in again and help.

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Craig
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January 31, 2014 - 10:44 am
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When I try to set the PIC path, as shown in your attachment, I get the message "Failed to Set".  I tried to Browse but other destinations such as Pictures in Win 8.1 Pro as administrator in Windows and Web Service also Fail to Set.  Do I need to create a file for the destination?  I would actually like to have an exclusive file for snapshots or captured images.  Can I do so, and if so, can I do so as a standard 'user' as well?

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Craig
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January 31, 2014 - 11:20 am
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Responding to Daniel Ross:

I have logged in before, you techs go so fast through so many command line windows, files, settings, etc I have no idea what you are doing.  I repeat, I want to know how to do this.

This is a clean installation of Windows 8.1 pro with very little additional programming, modification.  There should be a standard procedure which you can explain to me and others.

 

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Dan Maresca
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January 31, 2014 - 11:49 am
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I'm sorry about the break neck speed us support reps move at. We have a lot of people to help. As for the issue it looks like maybe you are not logged into computer  as an admin or your UAC (user account control settings) is to high.  Lower the UAC to the bottom and see what happens. Its in control panel then user accounts on your pc.

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Brad Besner
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January 31, 2014 - 11:56 am
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Hi Craig,

 

Thanks for your support of our products. Sorry we haven't satisfactorily answered your question. The process that Jesus posted is the method that works. Several of us have Windows 8 and use those steps to successfully set it up. If that does not work, then there is a different issue that we can try to help you with. We do our best to service everyone as quickly and efficiently as possible.  

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Jesus Ragusa
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January 31, 2014 - 12:02 pm
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Hi Craig, 

 

Have you added the IP of the DVR to the compatibility View settings list as I advised in my previous reply? The steps I posted will fix the issue you are having, but you need to do those first before you are trying to set the path for the pictures to work.

 

Thanks

 

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Craig
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January 31, 2014 - 1:43 pm
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I can view the cameras in IE 11, which means I have included the address in the Compatibility View (I double checked, it is there).

I tried lowering the UAC settings to their lowest level and it made no difference.  (I returned them to notify me when changes are attempted.)

I am logged on as administrator in Windows and Web Service.

I continue to get Failed to Set.

Again, I wonder if the file (Picture Download) the Web Browser wants to use needs to be created.  I would prefer to use a different file name more exclusive to the Web Browser app of the DVR if I need to or can create one (e.g. DVR Stills) but I would need to know where to create it (under Pictures Library?)

Thank you for your help.

 

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Dan Maresca
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January 31, 2014 - 2:29 pm
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How about we use TechProSS 

That is the version for windows 

http://www.securitycameraking......#038;ind=0

 

With that software you can specify where the snapshots get saved to on your computer. The default file path is C:/PSS/Pic

In the deviceConfig is where you change the path. The nice aspect about the software is you remove the browser issues all together. Plus you can download footage and convert it at same time for easy playback on pc. 

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Craig
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February 1, 2014 - 10:22 am
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Since I use the TechProSS on my phone already I downloaded it and the program opens, but how to configure it to show the cameras, let alone save still shots, is a brand new animal to figure out.

I did find that the C:/PictureDownload file does exist in the Web Service program from the DVR (which has worked fine with my browser and would seem more secure).  I just can't get the PIC path to set.  Solving that issue would seem simpler and safer than learning an entirely new program.

I have IE 11 Compatibility View added for the DVR address.

I tried adjusting the UAC levels.

I have logged on as administrator in both the PC and Web Service.

Still unable to capture stills.

What is the next step?

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Craig
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February 3, 2014 - 1:22 pm
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Hi,

Over the weekend I tried deleting the file C:/PictureDownload and created C:/DVR Captures but it made no difference.

I have computers running Win8.1pro, Win7pro, and Win7home.  They all have IE 11.  They all give the same Failed to Set response.

 

As far as the PSS program goes, again, I don't even see how to open the cameras.  The manual is 115 pages of largely technical jargon written by a non-native English speaker: difficult.

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Dan Maresca
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February 3, 2014 - 2:05 pm
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On the right side of this website is chat support. Get a session going so I can remote in and show you where the pics go and even change the destination if you like. To explain it is difficult to show you is easy. Not to mention Pss has to be configured to use DVR to begin with.

Once PSS is installed you go into config manage on right side then device manage and add the IP address of DVR with log in information of DVR.

Once added you should be able to see in device list at top right. You may have to expand it. Then select a square, you know you selected it when square turns green on edges. Next double click on a camera. Now in upper right corner of feed square you will see some icons one of them is snap shot. Once clicked pic saves to c:/PSS/pics  that path can be changed in config icon button at bottom of PSS. 

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Craig
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February 3, 2014 - 3:32 pm
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OK, was talking to Tech Zeke while Dan left me a couple messages.

"Trusted Sites" (internet options/security/trusted sites/sites/add/ ) appears to have been the issue. 

Had to add the internal DVR address and uncheck the 'server verification' box.

Will try to duplicate on other machines later.

Thanks.

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