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Help with syncing time.
1low56
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July 23, 2013 - 10:28 pm

I have been having trouble syncing the time on my IP cameras. I am in San Jose, CA and am syncing with us.pool.ntp.org GMT -7. Every day or so several of my cameras are loosing time and being set to another time. My NVR is not enabled to sync but each camera is set to sync every 30 min. When I log directly into my cameras it shows that it has NTP disabled. I recheck and save and the time gets fixed. Something is disabling the checkbox on my cameras and it is loosing time. 

 

Device Type IPC-HDW2100
  Software Version 2.100.0001.0.R, build : 2012-10-31
  WEB Version 3.0.0.0
  S/N  
  CopyRight 2011,All Rights Reserved.
Jesus Ragusa
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July 23, 2013 - 10:53 pm

Normally the NVR will keep the cameras time in synch. This option should be located under general IPC time synch. Is this one of our DVRs? what is the firmware build version???

1low56
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July 23, 2013 - 11:15 pm

Product# NVR-ELM-16

2.610 GV00.0 , Build 2012-10-31

 

Should I disable NTP on the cameras themselves and use the NVR to sync?

1low56
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July 23, 2013 - 11:23 pm

Now using us.pool.ntp.org port 123 on NVR instead of cameras. Let's see if that works.

1low56
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July 24, 2013 - 11:13 am

Ok so I lost the time again in all but one camera. I have 4 1.3MP cameras and one 2MP camera. All of the 1.3MP cameras are now off and are 20 hrs ahead. They are all syncing to the NVR. Any help?

Jesus Ragusa
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July 24, 2013 - 12:37 pm

Dear customer, 

 

in order to have the time synch correctly throughout all of the cameras you need to make sure that NTP is off in all of the Devices including the NVR, then you will need to go to the NVR under general and configure the correct time not using an NTP server, instead configure DST. There is an option in the NVR called "IPC Time Sync" you can set a number (In Hours) when the NVR will sent the info to the cameras. You will need to make sure you have the right time in the NVR and NTP is completely OFF on every single camera and NVR. 

 

1low56
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Guests
7
July 24, 2013 - 12:40 pm

Jesus Ragusa said
Dear customer, 

 

in order to have the time synch correctly throughout all of the cameras you need to make sure that NTP is off in all of the Devices including the NVR, then you will need to go to the NVR under general and configure the correct time not using an NTP server, instead configure DST. There is an option in the NVR called "IPC Time Sync" you can set a number (In Hours) when the NVR will sent the info to the cameras. You will need to make sure you have the right time in the NVR and NTP is completely OFF on every single camera and NVR. 

 

I will definately try that. But I'm curious why they have an option for NTP time sync if it doesn't work?

1low56
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Guests
8
July 24, 2013 - 11:55 pm

Well I am convinced something else is wrong. I've removed NTP enabled on all devices including the NVR. Set the time on the NVR and let it go. For some reason the cameras are resetting and changing my Time Zone. I've set the IPC time set on the NVR to every hour and I think that is when it is happening. I disabled auto maintenance on every camera so it doesn't reboot. What else can it be? What could be reseting my Time Zone on my cameras? Grrrrr.

Jesus Ragusa
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July 25, 2013 - 6:53 am

Hello, I will recommend then to reset one camera back to default and test. Please provide the cameras model number if they were from us so I can see how old your the firmware. What I will highly recommend is for us to login to the NVR and see the settings remotely. If so input the info as a PM directly to me. Thanks

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