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Ptz-loss of image quality
tubac
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August 20, 2014 - 1:08 pm

My  camera: http://www.securitycameraking......-prd1.html

The image quality has suddenly dropped off and there is a color caste I can't get rid of.

i've tried returning to factory presets and restarting the camera, but it doesn't seem to help much.

is there anything else I should try? Is there a firmware update for this camera? I have recently updated the firmware on my NVR.

Tom

Daniel Ross
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August 20, 2014 - 1:40 pm

can you post a screen shot of what you are getting?

tubac
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August 20, 2014 - 1:57 pm

Sure

 

image.jpeg

Gilberto
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August 21, 2014 - 5:22 am

Hi tabac, have you tried adjust the settings in the OSD? On screen display. ? Is the issue your having directly logged into the camera or from the NVR?

tubac
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August 21, 2014 - 2:29 pm

Hi,

I've tried adjusting the camera through the NVR' interface by returning the camera to factory defaults. It will hold the setting for a minute or so then revert to a grainy color cast picture. My other cams on the same monitor look great.

i haven't been able to access the camera directly. To access it through Web Service I put in its IP plus what port number? On my NVR it is 88. Where would I find that number for the Ptz camera?

 

Tom

Gilberto
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August 21, 2014 - 6:43 pm

Hello, the way to access the IPTZ interface is bringing up internet explorer (32 bit) having activex unsigned to prompt and added to the comparability view, type the IP address of the IPTZ with out the port number. You will be able to access the cameras interface.

tubac
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August 22, 2014 - 11:19 am

I am not able to connect to my IPTZ using IE 9 and Vista . I can connect with my NVR. I have ActiveX unsigned checked and have added my cams IP  to compatibility view.. Am I missing something?

 

Tom

Jesus Ragusa
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August 22, 2014 - 11:22 am

Hello, 

is it possible to get in contact with you so we can troubleshoot your PC? is hard for us to know what could be wrong if we don't see it ourselves. 

 

Please PM any of us with your Phone Number so we can help you out. 

 

Thank you!

Gilberto
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August 22, 2014 - 11:23 am

Can you log into the IPTZ using the config tool? http://www.securitycameraking......-prd1.html

tubac
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August 22, 2014 - 11:58 am

Gilberto said
Can you log into the IPTZ using the config tool? http://www.securitycameraking......-prd1.html

Jesus Ragusa said
Hello, 

is it possible to get in contact with you so we can troubleshoot your PC? is hard for us to know what could be wrong if we don't see it ourselves. 

 

Please PM any of us with your Phone Number so we can help you out. 

 

Thank you!

I've sent you a pm, Jesus

tubac
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August 22, 2014 - 12:27 pm

Gilberto said
Can you log into the IPTZ using the config tool? http://www.securitycameraking......-prd1.html

" I get: the selected device is not not available, or not been supported."

shockwave199
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August 22, 2014 - 12:56 pm

When support helps you, be sure to post what fixed this. I'm curious. Thanks. 

https://www.youtube.com/playlist?list=PL982C7D74AC3D380C
Jesus Ragusa
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August 22, 2014 - 1:36 pm

For some reason the camera is set to port 2000 on the HTTP. Is weird because that is not the default of that camera and the camera is from December last year. He has some issues with IE on his PC that he need to correct first. 

Thanks

tubac
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August 22, 2014 - 4:20 pm

Jesus Ragusa said
For some reason the camera is set to port 2000 on the HTTP. Is weird because that is not the default of that camera and the camera is from December last year. He has some issues with IE on his PC that he need to correct first. 

Thanks

Ask Dan Ross about the port, he set it up for me in January. I am going to try and to borrow another PC. I don 't understand how I can access one  camera's IP  but not another camera's IP on my existing PC, but I am certainly no expert.

 

Tom

shockwave199
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August 22, 2014 - 10:52 pm

It's hard to see that the picture you posted has skewed color. It kinda looks ok. Do you have a picture from recorded footage of how it looked before the color skew? Did you make any adjustments yourself that caused this, such as gain or hue or contrast? Any manual adjustments at all? I might suggest that the IR cut filter is stuck, but that would make the colors way more funky than that. If you could post a picture back when it had what you consider normal colors, that would be good.  

https://www.youtube.com/playlist?list=PL982C7D74AC3D380C
tubac
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August 25, 2014 - 2:14 pm

Just an update. While waiting to borrow a PC so I could get into the PTZ camera's web service via IE, I figured I'd try the the camera's IP in Safari. (I have the latest update installed in Mavericks on my iMac.)

Low and behold I was able to log into the camera with no problem! Too bad I didn't know that I could do this sooner as I could have saved myself and Tech Support a lot of aggravation. 

It did not, however solve the poor image quality problem, although comparing the image on my monitor attached to the the NVR with the Web Service image on my iMac, I'd say the image on my Safari browser is somewhat better.

Best,

Tom

shockwave199
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August 25, 2014 - 2:50 pm

That's why I asked for a before picture. Need something to compare. How about a snapshot of the camera menu with all the color configuration settings to see what it has and what it's set at. You could try defaulting the camera color menu and see. There's a lot of settings in that menu to see, so a snapshot to see how you have it set would help. 

https://www.youtube.com/playlist?list=PL982C7D74AC3D380C
tubac
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August 25, 2014 - 3:15 pm

Hi,

Here is a screen shot of the image settings. I don't think this will tell you much. It is that their is a grain pattern that seems moves across the image, as if the camera is set at a low resolution although it is set 1920X1080. Does the FPS matter? Mine is set for 10.

Ive attached the image on a screen shot as well as the image menu items.

 

Thanks,

TomPastedGraphic-1.jpg

PastedGraphic-2.jpg

Jesus Ragusa
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August 25, 2014 - 8:39 pm

i don't really see anything wrong on this image though

shockwave199
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August 25, 2014 - 9:03 pm

Yeah the web service image is excellent. Is that a before shot?? The menu I was asking to see is in the setup menu within the web service page, not the camera OSD menu that you showed. But if those two shots are the color you have now, that looks perfectly normal to me. I have seen some dahua cameras exhibit odd hues throughout the day depending on exterior ambient light conditions. They can actually get a blue'ish tone to them too. But if this camera has auto iris it shouldn't suffer from that.

https://www.youtube.com/playlist?list=PL982C7D74AC3D380C
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