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Unable to add new camera to existing network - unrecognized by search
Jenkins-ear
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October 22, 2013 - 10:15 am

I am attempting to help a neighbor add a new camera to an existing network:

 

NVR-ELM-16

8-port POE switch

4 cameras currently operating (I don't know what brand/models)

 

The new camera is a Swann HD-820CAM.  When we plug it into the switch, the IR lights turn red, so I'm guessing it's getting the appropriate power.  (We are using a patch cable to connect it - do we need a crossover instead?)

 

The NVR software does not see the camera at all.  We have disconnected all the other cameras, and that did not help.  We have tried different ports on the switch - no joy.

 

Questions:

 

1.  Is that particular camera just basically incompatible withe NVR for some reason?

2.  He has hit the camera's RESET button a number of times - could that have completely dorked things up?

3.  Does that camera have a built-in static IP?

 

Can you all suggest any further diagnostic procedures we might follow to identify the source of this problem?  Or even a possible solution?  

 

Thanks!

Matt Stetson
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October 22, 2013 - 10:26 am

I just did a lot of research and from what I gather, its proprietary to Swann's NVRs.  

Jesus Ragusa
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October 22, 2013 - 10:31 am

To add a non Security Camera king IP camera to our NVR you will have 2 options. #1 will be to know if the camera you are added are in the list of cameras in the NVR drop down list, the 2nd option will be if the camera you are adding is ONVIF 2.0 compatible. If so , then you will need to choose the ONVIF protocol as the manufacturer in the NVR drop down then add the camera to the NVR. Unfortunately The NVR will not search for any camera in the network just because the camera is connected in the network specially when the camera is from another manufacturer, instead many time is better to add the camera manually to the NVR if all of the above suggestions apply.

 

Thank you!

Jenkins-ear
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October 22, 2013 - 11:00 am

Thanks for the help.  This prompts a couple of other questions:

 

1.  When you talk about the NVR drop-down, are you talking about the "Manual Add" procedure?

2.  Any suggestions for finding out if that camera is ONVIF 2.0 compatible (without having to stay on hold for an hour or so)?

 

Jesus Ragusa
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October 22, 2013 - 12:02 pm

Correct, use the manual procedure to add the camera. Input the Ip address of the camera and the username and password of the camera. Try de ports shown in there (Don't Change them). I have been searching the web for that  camera's model number and I can't find anything referring to ONVIF compatible. You can anyways try to add the camera to the NVR using onvif as the manufacturer and see if the NVR is able to connect to it. 

 

Thanks

 

 

Jenkins-ear
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October 22, 2013 - 12:35 pm

Thanks so much!

 

Some subsequent questions based on your comments above:  

How do I go about getting the camera's IP address?  And if I had that, could I browse to it with a PC?  And if I could  browse to it, what user name and password would I use?

Jesus Ragusa
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October 22, 2013 - 12:39 pm

the ip address should be stated in the manual of the camera. Unfortunately I don't know what it is, nor the username and password. you could try admin for the username and 12345 for the password, assuming here! : ). If you know the IP address then you can access the camera with your browser. I will try to contact them and they can help you with your questions about the camera or check the manual to see if there is any valuable info about the product. It normally shows some basic info but you will be surprised if you check it and ends up stating all of your questions. 

 

 

 

Thanks

 

Jenkins-ear
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October 22, 2013 - 2:48 pm

Ah - I've found out that the camera is the Hikvision DS-2CD2032-I.  Am now looking at the manual from the Hikvision site.  Looks like it will give me the info I need.

 

Thanks.

Jesus Ragusa
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October 22, 2013 - 2:56 pm

Smile

Brad Besner
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October 22, 2013 - 2:59 pm

If it is a Hikvision camera, just verify it is Onvif 2.0 or better then you can use the ONVIF setting in the NVR to connect. 

Jenkins-ear
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October 22, 2013 - 3:51 pm

I managed to get the camera connected to my PC.  I had to change its IP address to something my network was happy with before I could view the live stream.  It made me install a browser plug-in from the camera, too, before all of that would work.

 

So I can now browse to camera and see all of its settings and specs.  Where would "ONVIF" appear?  If the camera didn't support that, what alternative would it be showing?  I'm asking, because there are about 50 camera configuration settings - I don't know which one to look at to see if I can change it to "ONVIF"

Brad Besner
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October 22, 2013 - 3:55 pm

The camera would not have a setting in it for ONVIF. ONVIF is a common protocol that has become a standard for most professional IP cameras now. You will need to check with the manufacturer of the camera to find out if it is ONVIF 2.0 or better. If the camera was manufactured recently by Hikvision, then it is likely to be ONVIF. If it is an older camera then it probably isn't. You could also go to the NVR and attempt to connect to the camera using the ONVIF configuration in the NVR. Why not call us and have us help you with this? 

Jenkins-ear
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October 22, 2013 - 4:01 pm

Ok - understand.  Have sent an inquiry to Hikvision on that.

 

Am going to make another stab tomorrow on NVR with manual set up, specifying ONVIF.

 

One last Q  I now see that the camera supports DHCP - it's defaulted to OFF. Given this guy's network, should that probably be ON?

 

Thanks - you guys are the greatest.  

Jesus Ragusa
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October 22, 2013 - 4:32 pm

No, it is best that every camera get a unique IP address based on the network range the cameras are at. It cannot be the same ip though, i.e Cam#1 is 192.168.1.10, then the next camera should be something different, like 192.168.1.11 and so on. 

Thanks 

 

 

Jenkins-ear
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October 23, 2013 - 8:37 am

For others who may be struggling with the same issues:

 

The spec sheet for the Hikvision DS-2CD2032-I shows ONVIF System Compatibility. (No mention of any release level, though.)

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