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Video Player provided does not work.
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tkearns
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August 29, 2014
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August 29, 2014 - 8:52 am
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I am having major issues with the video player named "Player" that I downloaded with the NVR I purchased.  It simply will not play any video.  Not only will it not play the .dav files I record with the NVR, but also will not play any of the .mp4 files that I have.  I have tested the .mp4 files on VLC media player and Windows Media Player to make sure the files worked and to prove that "Player" cannot play them.

The .avi file converter built into the player will not work correctly either.  The .dav file have is 3.46 GB.  When I attempt to convert it to .avi format the process takes a couple of minutes as I watch the bars move across the screen as it completes the process.  It then says conversion complete and the .avi file is made and stored where I wanted it to be.  Though somehow the .avi file is now 0 KB in size.  When I attempt to play this video with the player, I get nothing still.  The window appears above the player toolbar with the file name at the top for either file format but remains empty until it turns black with the "Player" logo in the center.  The video timer on the toolbar stays at 0.00 min/sec on either end.

I feel like I have tried everything.  I have spoken with tech support twice and his recommendation was that since I am using a domain computer on our business network, some sort of group policy is restricting my access.  So, I tried to download and use the player on a computer that is not in the domain and on a separate, non-business WiFi network - didn't work.  I have even built a windows XP machine and left it out of the domain to test compatibility of the player.  It is a brand new install with only with only the video player installed on it and still does not work.  I have tested compatibility by trying to use this player on a Windows 8, Windows 7 64-bit, Win 7 32-bit, and Windows XP.  I have also tied adjusting the compatibility settings of the player.  Installing and running as administrator does not change anything.

Any help is appreciated because right now I have surveillance videos that can't do anything with.

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Brad Besner
Boca Raton, Florida
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August 29, 2014 - 9:24 am
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Hello,

I am truly sorry you are having such issues with the player, however, I can assure you that it does work. We have tens of thousands of customers that use that player regularly. Many of our forum members will be able to attest to that as well. There has to be something different with your particular circumstance that is causing the problem. We will do our very best for you and maybe some of our other forum members can provide their input as well. We certainly want to see this problem resolved for you. 

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Jesus Ragusa
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August 29, 2014 - 11:27 am
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Hello, 

 

is it possible you can PM me your phone number so I can try to help you out?

 

Thanks

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Gilberto
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August 30, 2014 - 9:53 am
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Hello tkearns good day to you. It may be a security setting in the PC try lowering your user account control to the minimum and in your internet explorer setting add the IP address of your DVR To trusted sites. When downloading video files from the web service try to save it in it's own file and destination and if your extracting footage from the DVR it's self using a flash drive make sure to format the drive before uploading DAV files.

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tkearns
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September 2, 2014 - 11:32 am
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Hey guys,

I guess somewhere along the way the .dav file I was attempting to play somehow became corrupt and would not play.  I have just recently dumped out two more files to try to play and they work flawlessly - the .avi converter included.  Thanks for the help!

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