Please consider registering


— Forum Scope —

— Match —

— Forum Options —

Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?
sp_Feed sp_TopicIcon
Video Player provided does not work.
Forum Posts: 4
Member Since:
August 29, 2014
sp_UserOfflineSmall Offline
August 29, 2014 - 8:52 am
sp_Permalink sp_Print

I am having major issues with the video player named "Player" that I downloaded with the NVR I purchased.  It simply will not play any video.  Not only will it not play the .dav files I record with the NVR, but also will not play any of the .mp4 files that I have.  I have tested the .mp4 files on VLC media player and Windows Media Player to make sure the files worked and to prove that "Player" cannot play them.

The .avi file converter built into the player will not work correctly either.  The .dav file have is 3.46 GB.  When I attempt to convert it to .avi format the process takes a couple of minutes as I watch the bars move across the screen as it completes the process.  It then says conversion complete and the .avi file is made and stored where I wanted it to be.  Though somehow the .avi file is now 0 KB in size.  When I attempt to play this video with the player, I get nothing still.  The window appears above the player toolbar with the file name at the top for either file format but remains empty until it turns black with the "Player" logo in the center.  The video timer on the toolbar stays at 0.00 min/sec on either end.

I feel like I have tried everything.  I have spoken with tech support twice and his recommendation was that since I am using a domain computer on our business network, some sort of group policy is restricting my access.  So, I tried to download and use the player on a computer that is not in the domain and on a separate, non-business WiFi network - didn't work.  I have even built a windows XP machine and left it out of the domain to test compatibility of the player.  It is a brand new install with only with only the video player installed on it and still does not work.  I have tested compatibility by trying to use this player on a Windows 8, Windows 7 64-bit, Win 7 32-bit, and Windows XP.  I have also tied adjusting the compatibility settings of the player.  Installing and running as administrator does not change anything.

Any help is appreciated because right now I have surveillance videos that can't do anything with.

Brad Besner
Boca Raton, Florida
Forum Posts: 201
Member Since:
March 9, 2013
sp_UserOfflineSmall Offline
August 29, 2014 - 9:24 am
sp_Permalink sp_Print


I am truly sorry you are having such issues with the player, however, I can assure you that it does work. We have tens of thousands of customers that use that player regularly. Many of our forum members will be able to attest to that as well. There has to be something different with your particular circumstance that is causing the problem. We will do our very best for you and maybe some of our other forum members can provide their input as well. We certainly want to see this problem resolved for you. 

Jesus Ragusa

Forum Posts: 400
Member Since:
March 27, 2013
sp_UserOfflineSmall Offline
August 29, 2014 - 11:27 am
sp_Permalink sp_Print



is it possible you can PM me your phone number so I can try to help you out?



Forum Posts: 150
Member Since:
June 4, 2014
sp_UserOfflineSmall Offline
August 30, 2014 - 9:53 am
sp_Permalink sp_Print sp_EditHistory

Hello tkearns good day to you. It may be a security setting in the PC try lowering your user account control to the minimum and in your internet explorer setting add the IP address of your DVR To trusted sites. When downloading video files from the web service try to save it in it's own file and destination and if your extracting footage from the DVR it's self using a flash drive make sure to format the drive before uploading DAV files.

Forum Posts: 4
Member Since:
August 29, 2014
sp_UserOfflineSmall Offline
September 2, 2014 - 11:32 am
sp_Permalink sp_Print

Hey guys,

I guess somewhere along the way the .dav file I was attempting to play somehow became corrupt and would not play.  I have just recently dumped out two more files to try to play and they work flawlessly - the .avi converter included.  Thanks for the help!

Forum Timezone: America/New_York

Most Users Ever Online: 41

Currently Online:
10 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

shockwave199: 178

Gilberto: 150

tubac: 132

MrDeepFreeze: 131

Jer7of9: 105

Night Hawk: 88

ShawnInFL: 61

smokey44: 40

Craig: 34

West Coast Jones: 30

Newest Members:


Geefour Global Services









Forum Stats:

Groups: 5

Forums: 27

Topics: 762

Posts: 3789


Member Stats:

Guest Posters: 4

Members: 1006

Moderators: 8

Admins: 5

Administrators: Security Camera King, Damon Delcoro, Brad Besner, Dro Simoes, Ian Bailes

Moderators: Dan Maresca, Ryan Newkirk, Jesus Ragusa, Zeke Richey, Jose Malave, Heath Phillips, javajeff, mrkuchuk