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Web Service
November 16, 2013
5:10 pm
prvrt
Member
Forum Posts: 8
Member Since:
November 16, 2013
Offline

I have used the Web Service fine for months. The other day it wanted me to download Apple quick time. Once I did, the only thing I can do now is view my cameras one at a time. I have no options what so ever and it is very slow to log in. What happened?

November 18, 2013
9:40 am
Daniel Ross
Member
Forum Posts: 287
Member Since:
March 27, 2013
Offline

Can you tell me what OS and browser you are using? 

November 21, 2013
10:10 pm
prvrt
Member
Forum Posts: 8
Member Since:
November 16, 2013
Offline

Windows 7, IE 11.

November 22, 2013
8:02 am
Jesus Ragusa
Moderator
Forum Posts: 265
Member Since:
March 27, 2013
Offline

Hello, 

 

You need to add the DVR IP to the compatibility view list in IE11. First lets delete the webrec on y our PC by going to the program files x86 folder and deleting a folder labeled "webrec, then Go to the DVRs IP address then before logging in to the unit go to   Tools>Compatibility view settings and add the DVR's IP address. Also you need to make sure your IE11 settings are set correctly to make the computer download the actives controller. Make sure you go to the security tab and custom level. Make sure the option download unsigned activeX controls is select as prompt. 

 

Thanks

 

 

November 22, 2013
9:14 pm
prvrt
Member
Forum Posts: 8
Member Since:
November 16, 2013
Offline

Works now, Thanks.

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