Posts Tagged ‘ restaurant surveillance ’

Video Surveillance – Why is it important to have a CCTV system?

Written By:
Tuesday, June 24th, 2014

First thing to decide is what do you want to accomplish with your CCTV system. There are many reasons to consider a camera system, but what is your primary desire? If it is watching over your home, you need to concentrate on the perimeter, meaning you will need high resolution cameras that will work day and night. A good idea is to watch the approaches, driveway, outdoor storage areas. Have a boat stored? Put a camera on it. There are many reasons to own a CCTV system.

If you want protection for your store, you will need to decide where your important areas are. Obviously, entry and exit points. You will want to watch over high value, easily-lifted products with a sharp focus lens. Cash register area should have an overview camera and a camera on the cash register. Liquor storage area needs special attention. Coolers seem to draw problem employees for extended, unseen break times. They tend to eat up your food there, too. Beer missing? You will quickly find out who and when. High value food products have a bad habit of disappearing out the back door. Put a camera outside that back door. It is always suggested to install a camera in the manager’s office, just to make sure he really is working and not watching porn or other unsavory things when he really has better things to do. Being able to watch delivery men can be very worthwhile, as there is a good chance you are being cheated by them. Have you had a slip and fall yet? A properly laid out system can make sure that you will be able to spot a fake accident when it happens. There is nothing better than being able to say “We have it on video!!” Generally a very good idea to be able to watch over the parking area. Seeing a guy walking up with a hoodie over his face? Get ready! Have a customer come in and scream that somebody backed into her car? You will see who is really at fault. Just having the ability to observe all activity will give peace of mind.

Have an industrial facility? Applications for a camera system are numerous. Watch over dangerous work areas, so you can make sure all rules are being obeyed. Problems with employees sneaking out to smoke weed? You can stop that. Valuable tools and parts missing? Stop that, too. Somebody made a mess out of the workplace? Call them in and tell them to go clean it up. Chances are that everybody in there will know about the counseling and will realize that you really are watching them. Powerful tool. Lazy employees will hate being watched and caught. But, you can talk to them about their bad habits, and hopefully get them to change their ways. If not, termination can be done without repercussions. Again, having it on video works very well. At times, an employee will clock out for a buddy. That is costing you money. A camera at the time clock area will make them not want to take the chance of getting caught. Applications for a camera system in these facilities are all over the place. Also consider that you will have the ability to watch over thing even when you are not there. All of our video systems give you the ability to look in even if you are on the other side of the world, via computer, smart phone, or tablet.

Have a car dealership? Wow, you really need a good system. Properly placed cameras can spot a theft before it even happens, and if being watched from a monitoring facility, authorities can be dispatched quickly and to exactly the right place. This also allows for a scaled response. Cops really like to know what to expect when they arrive on site. How much lot damage do you get? It would really be nice to be able to establish responsibility for that dented Mercedes. Do your sales people respond properly to walk-ins or do they attack like a pack of wolves? Or worse yet, NOT respond. Observe and counsel. Stolen tools are a real pain. A tech needs his tools, he pays for them, when they go missing, he can’t get his work done. If everybody knows that they can’t get away with it, even when Joe leaves that Snap-On torque wrench out. It will still be there when he comes back. Is someone stocking up their home office with your supplies? Stop that. Lunch room shenanigans? Nope, not now. How much aggravation does a lunch thief cause? Too much.

These very different applications call for different solutions. It is important to think over what you want out of a system, and then call us. Our staff has many years of experience, including installation and service. Quality of video products has improved greatly in the past few years. We now feature true high definition cameras that deliver megapixel resolution at pricing very close to the old style analog cameras. Response from our dealers has been phenomenal. Keep in mind that when you deal with Security Camera King you are not just getting a box of parts. You are getting Brad, Chuck, Dan, Zeke and a bunch more really talented experts in the field. On our website, check out the customer reviews of the products. Almost every one will say something about the support that they got in the purchase experience. Whether you have a simple shop or a 200,000 SF warehouse, we can, and will, assist you in making the proper equipment choice. We consider a security system to be an investment, not just an expensive toy. We will make sure that you make an intelligent investment choice, and then we will stand behind your system. You will get our superb tech support when you do your install, and for as long as you have the system. This service includes helping you with the more challenging parts, where our techs will remotely access your system and make whatever adjustments needed, and for as long as you have the system. That level of service is unheard of in our industry.


Preventing Restaurant Theft

Written By:
Wednesday, June 4th, 2014

From employees to guests, no one can escape Video Surveillance


In my years in the business, I have seen that restaurants and bars have about the highest need for video security. Why, do you ask? Well, many places have numerous employees, and not all are trustworthy. The opportunity for “just a little” to big time restaurant theft are all over.

A camera system allows you to see, and prove, when your people are taking advantage of you. One of the worst, most common, is giving friends free food or drinks. This bit of “nice” can and will cost you hundreds a NIGHT! Also, are you being cheated by servers pocketing cash? You can spot this if you have cameras properly placed.

Burger King had a situation where employees were eating free food as a fringe benefit. The camera installation stopped this bit of petty restaurant theft immediately, resulting in a reduction of shortages in each store averaging 1000.00 per month! When you are talking 600 stores that is a lot of money.

Do you have a liquor room? Prime area for theft. Usually access is restricted, but opportunity is still there. A camera will determine who is the culprit.

Storage room. I have seen instances where cases of high value product were being taken out the back door and set out of sight to be picked up by an accomplice. That’s bad enough when it’s a case of burger patties, but I have seen cases of lobster and filet mignon stolen this way.

Back door. An area of real concern, as most anything of value can be removed. A camera inside and out will stop this cold.

Besides the obvious restaurant theft issues that a camera system can stop, there are many more areas where a good camera system can save the owners big money.

Are your staff actually doing their job while you are not there? We have seen video where staff was having a party!! On your time, on your dime! Free food and drinks for their favorite friends, a great way to be real popular. And a great way to hurt your profits bad.

Do you have servers just standing around when there are customers to be taken care of? This is one way for a restaurant to get a bad reputation for bad service. Even if you are not there, you can go on line and make sure this is not happening. If it is, a phone call will take care of that!

Same thing for kitchen staff. Do you have enough people? Do you have too many? Are they properly preparing meals? Are they wasting product? Observing while you are not there will give you an excellent handle on that situation.

It is a sad fact of life that people get into arguments. This can even lead to violence in the workplace. A video of the episode can lead to who is the victim and who is the bad guy. No more “He said, She said”. You have it on video! Another real problem at restaurants can be sexual harassment. These lawsuits are a no win for the restaurant owner. If the activities are recorded, responsibility can be quickly established.

Another big problem for restaurants is spurious lawsuits. A slip and fall can result in large legal expenses and expensive settlements. Unfortunately, a large number of these suits are faked, and then are very hard to disprove. But, if caught on camera, it all goes away. I have seen this in all kinds of businesses, from bagel shops to large auto dealers. Easy money if you get away with it, and there are bands of fakers, teamed with sleazy attorneys that eat quite well doing these, over and over.

Have a valet? Does he drive easy, or does he like to take a joyride? You can get rid of this bad liability before it causes a bad problem.

Parking lot security. Observing and recording what is going on out there can be very important. From punks stealing from cars to drug dealers selling to your customers and employees. Get a handle on it, problem goes away. And if Mr. Jones backs into Mrs Bigbucks Bentley and drives off, you can solve that and be a hero!

Office. Watch the manager work. IS he working, watching porn, entertaining a waitress, having fun with friends, getting a nice meal, or is he actually doing his job! Easy to see, and to prove.

Deliveries. Too many times delivery guys are charging for non-existant deliveries. Delivers 4 cases, your manager signs for 6. Manager gets a few bucks, you lose more money. Think it doesn’t happen? It does. I have even seen it with ice deliveries! Cases of wine or liquor? Big bucks.

Also keep in mind that as effective as our systems are for solving and recording inappropriate activities, they are equally effective at deterring these problems. If a bad guy is looking over the place for a future activity, just seeing your camera system can, and will, suggest to him that going to another place to victimize is a better idea. Hey, there a lot of places out there that don’t protect themselves, so why risk it, getting caught.

A video system, properly installed, can be an extremely powerful tool for a restaurant. Have multiple locations? You can have everyone on video in your office or home. How much time will that save you, not having to waste time driving around. Have an employee go a bit above and beyond his job responsibilities? Call him in and thank him. THAT bit of news will go all over the place. See someone breaking the rules, call them in and counsel them. Make sure they know “We have it on video!”. Have an employee repeatedly violating policy? They can be fired without repercussions, remember, you have it on video, they cannot object or say you were not being fair.

When choosing a video system, it is absolutely vital to choose wisely. There are way too many inferior products being sold on the internet. To make a proper selection, it is most important to talk to a system designer that can help you lay out a workable system, that will last and one that will give you the video quality necessary for the results you are after. Going to Walmart or Home Depot will allow you to get a box of cheap product, built as consumer grade. That means that the product was built to a price point. And when you need help, who do you call? When you come to Security Camera King, you will get top quality product, commercial grade. That means product built to a quality and performance level. And, a very vital part of your investment is the service that you will get here. Professional sales people with real experience in the field. We will be happy to make sure that you get a system that meets and exceeds your needs and expectations. When you do the installation, we have techs here that will assist you as much as you need. They do this all day, every day and can, and will, go on line to your recorder to make sure you have it properly set up. In my 40+ years in the business, I have never seen the equal of the technical staff here. In fact, our sales manager is a much better tech than most of the tech agents at other companies.

Keep in mind, a security system is not just a purchase, but a real investment in your security. Do it right, do it once, do it with Security Camera King!