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dismas
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February 22, 2018 - 4:17 am
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trying i can ping ip of the nvr on the local network but when i try to login on the browser it says username or password i incorrect yet i can use the same password to login to the nvr directly

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Jose Malave
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February 22, 2018 - 9:03 am
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I have moved your post to its own topic as that old post has been completed, Please state what recorder you are using (model number) as well as the browser and operating system. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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pangus
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February 22, 2018 - 5:56 pm
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Jose,

Model EL016480, purchased 2013

Web Service 2012

Internet Explorer 11, compatibility, trusted site mode

Windows 10, pro

I’m just trying to get the dvr alert emails to make it through the router/modem

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Jose Malave
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February 23, 2018 - 9:00 am
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Please take a look at this article here 

https://www.securitycameraking.com/securityinfo/sending-snapshots-by-e-mail-from-a-dvr-when-triggered-by-motion-events/

 

Focus on the email portion of it. You will need a gmail account, set up your gmail account to allow less secure apps and use the following settings. 

 

port = 465

SSL Encrypted

smtp = smtp.gmail.com

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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pangus
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February 23, 2018 - 12:39 pm
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Thank you for the reply.

The article you reference is for a later version of web service than the 2012 version on my dvr, hence some differences:

The email settings to not include an option for setting SSL encryption.

There is no box to check for sending an attachment on the Network/Email config page.

The ‘user name’ and ‘password’ was previously for the dvr.  I tried using my gmail address and password but the ‘test’ still failed.

As for email settings on gmail, the dvr emails previously went through fine.  I have long had a separate mail box for them.  I looked through the many gmail settings and don’t see anything which would block the dvr and they haven’t been sent to spam.

I think that covers points made in the referenced article.

The only change since the emails stopped working was a change of the modem.  It seems to me that there should be some place in the web browser to direct the email through the new router.   I did put the new modem/router address for both local wifi and external viewing into TechproSS and can view the dvr output either way.  The web browser also picks up the dvr through wifi and hardwire. 

The email ‘test’ button continues to fail.

Again, the emails the dvr sent previous to the modem/router change show the ‘Sender IP’ as the previous router’s address.  Where do I enter the new router address for email?

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Jose Malave
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February 23, 2018 - 1:04 pm
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Please check the following in your GMAIL account.

Go to the “Less secure apps” section of my Account.

Turn on Allow less secure apps. (Note: If your administrator has locked less secure app account access, this setting is hidden.)

* Keep in mind that because this recorder is old there is no SSL support and all of your emails are sent unencrypted which is not secure. 

 

Some ISP’s may block some email ports, because of this I suggest trying other ports for Gmail servers. 

SSL is 465  or 25 if not using SSL
TLS is 587

In your situation, I would try port 25 and see if it sends the emails. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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