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June 14, 2015
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Trying to setup my hybrid DVR and cant get anything out of the HDMI port. Am I missing anything. Have tried with two different TV's and also a hdmi to dvi adapter in a computer monitor. Can only view using VGA port. Is there a check box in the settings I cant find? I have a TV next to the DVR location I want to use as a monitor.
You have to change the resolution in the Display section in order to get it to work. If you have a working VGA, then you have the means to change the resolution, then change cables. You may also be able to find the display section of the menu using the Web Service and change the resolution there.
June 14, 2015
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I have tried every resolution and no difference. Also tried two different cables that are verified good on other products. Tried on two different TV's and computer monitor DVI ports. Verified settings on NTSC. I am interfacing directly with DVR and want HDMI output directly from DVR.
Are you using any kind of HDMI splitter or booster? Or are you simply using one cable with one end to the DVR and one end to the monitor? Also, are you positive the TV is on the correct input? What TV are you using?
June 14, 2015
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Direct cable no splitters and using correct input settings. Two different TVs tried LG And Panasonic. This is a three day old DVR.
Change the resolution to 1920x1080, SAVE, Restart the DVR. Make sure NOTHING is plugged into the VGA port on restart. This method should work. Also, if your unit has 2 HDMI ports, make sure you are plugged into HDMI port 1.
June 14, 2015
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Changed resolution to 1920 x1080 removed VGA and rebooted (Twice) still no HDMI output.
We can have you send in the unit so we can test the HDMI port with our monitors and cables. Is that what you would like to do? If it works, we will send it right back to you. If it does not work, we will move through the RMA process. We rarely see non working HDMI ports with everything else working. Majority of the people that send in units due to HDMI issues work when they get here.
June 14, 2015
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I still have two more TV's with HDMI ports that I can try. If it still fails I will call and setup a return for you to test. At this point I am concerned about the new unit having an output fault. Could the firmware have latched in a bug? I could try a default reset if that is possible but I assume i would have to reset all of my settings.
You can selectively default any area without affecting others. Try the other TVs and let us know. What is your exact model number, firmware # and revision Date.
June 14, 2015
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Model DVR-CV116480M-DH-V2
Firmware 3.200.0001.14 rev 2014-12-17
That firmware looks good. If you are still having the issue, I recommend to default the whole unit back to factory to solve this issue. The only other option is to send us the unit to test it here.
June 14, 2015
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Well I finally had the time to try to connect to the remaining TV's in the house. I hooked it up to my Sony and was able to get a signal out of the HDMI port of the DVR. At this point I know it can but it is extremely picky. My last DVR worked on the previous tried TV's. I am still unable to get a signal to work on a computer monitor when using a HDMI to DVI adapter which i would have thought should work. So for those of you out there my experience is that at least the DVR that I received has a picky HDMI output.
January 3, 2014
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Do you have the exact model of the converter? In some occasions its a simple null plug that does not covert the signal this may be the same device that you have.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
June 14, 2015
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I'm not sure what you mean by convert. I am not converting vga to hdmi. It is my understanding that DVI and HDMI are both digital signals and all that should be needed is an adapter for the cable to connect the HDMI to the DVI on the computer monitor.
January 3, 2014
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There are different types of DVI Connectors and Signals.
What is your Make and Model of Monitor.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
June 14, 2015
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Monitor is Samsung sync-master 2253LW with DVI-D connector.
January 3, 2014
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You have the ability to change the resolution output on the recorder itself. You might have to turn the Monitor off when doing so due to HDCP. Once you turn it on you will be able to see the video output. Set the HDMI output to 720P matching the resolution of the monitor.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
That monitor does not support 1080P, so that resolution will never work. I own that monitor, and a straight VGA cable will give you the best option for success. I can tell you this, I would never try to use that monitor with our DVRs because 4:3 aspect ratio, 720P, or 1080P is the best options for success. The native resolution is 1680x1050, which is not supported by our DVRs.
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