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No HDD available for recording
dg102360
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May 3, 2014 - 3:36 pm

I have a mini elite system about 5 years old.

The DVR is EL-M HD  H.264

 

I recently upgraded my old 400 line analog cameras to 720 line cameras.

About a week later my DVR stopped recording and gave the error "Storage Device Write Error: Storage device No. 1

 

I called Tech support and the advice was to replace the HDD as it was probably not working anymore.

I bought the exact same hard drive (Western Digital WD2500AAKS) so I would not have any compatibility issues.

Today when I swapped out the hard drives, I got the on screen message "No HDD available for recording".

I took the DVR cover off again and checked to make sure the HDD was plugged in securely and reseated the connectors.

100% sure it is snapped in properly, but on power up it gave the same message and it is obviously not recording.

What can I do ?

Thanks

Jose Malave
Boca Raton, Florida
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May 5, 2014 - 8:30 am

Replace the Hard Disk Drive. Many Hard Drives come dead from the Factory and this one can be one of them.

This hard Drive is on the Compatibility list.  

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Daniel Ross
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May 5, 2014 - 10:11 am

Also very possible firmware on drive is different than when it was first tested, so it is possible that drive may not be compatible anymore either. 

dg102360
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May 6, 2014 - 1:51 pm

If the firmware is indeed not compatible how do I fix that?

I think it less likely it is a defective hard drive as today I took the new HDD that was giving the error out of the DVR and tried a working HDD from one of my PC's and got the same "No HDD available for recording"error.

Although I bought the same model Western Digital hard drive WD2500AAKS, the original unit ends in -22L6A0 with a 25 JUNE 2009 date and the replacement WD hard drive ends in 00F0A0 with a 08 APRIL 2010 date. 

Brad Besner
Boca Raton, Florida
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May 6, 2014 - 1:59 pm

It could be something as simple as a defective SATA cable too. 

Daniel Ross
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May 6, 2014 - 2:29 pm

What I mean by firmware is that western digital changed it there by making it incompatible with our dvrs.  There would not be a fix if WD did that as they don't tell us what they changed.  SATA cable could be bad too. You should try unplugging and plugging cable back in. 

dg102360
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May 13, 2014 - 2:55 pm

So I bought a new SATA cable and tried that with the new HDD and is still gave the "No available HDD for recording" message.

At this point should I just return the new HDD I bought from a 3rd party as incompatible or defective ?

Given my model DVR (see original post) will either the 2 HDD's posted on the SCK website work for me?

#HDD-250 or #HDD-500

Thanks 

Daniel Ross
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May 13, 2014 - 4:33 pm

I cannot give you a firm yes or no answer on that. Unfortunately that DVR is not made anymore. The entire platform has been upgraded with new main board. I would not suggest buying a drive online simply because you may get stuck with a drive that does not work and have cover return shipping if you want a refund. 

At that age of the unit it is very possible the board itself has gone bad... To test the drive you just purchased you can always connect it to a computer to see if it comes up. 

dg102360
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May 14, 2014 - 2:58 pm

Well I'm not sure what better options I have than trying the SCK HDD for $100.

I was able to return the 3rd party HDD for a refund yesterday.

My DVR may be old but it has 4 audio input (which I use) and the user manual says  D1 record at 30f/s, so replacing it with the current

model that would be $250 plus a HDD for another $100 minimum.

Obviously I don't want to replace the DVR if just a compatible HDD will work first.

Daniel Ross
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May 14, 2014 - 4:39 pm

I am not sure the best solution for you dollars wise. If the DVR turns out to be bad you would need a new DVR anyway. Being out of warranty I can suggest creating an RMA to bring unit back here and I can test it with drives here, but you will be responsible for shipping... If you ended up buying a DVR I could probably cover shipping back to you. That is as long as you live in the continental US. 

dg102360
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May 15, 2014 - 1:43 pm

That sounds like a good plan. If you issue a RMA I will ship the DVR back to you.

If you find a drive that works that will solve my problem.

If not then I will have to make a decision about the DVR itself.

Thanks

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