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April 9, 2013
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Just got this DVR and put in a 3TB Seagate Barcuda 7200 HD. I keep getting rebooting on the DVR about every 4 minutes. See screen capture. Any help for me on this?
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March 27, 2013
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This can be due to the Drive. remove the drive an see if the unit keeps rebooting. IF this is not a new drive, or it has been used on another unit, try to reformat it with windows and see the issue goes away. We have also noticed that you are not using a surveillance drive (Approved). In some cases reboots like this are due to incompatibility with the HDD firmware and DVR.
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April 9, 2013
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Thank you Jesus - I'm checking into now and I'll reply back soon.
April 9, 2013
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ok removed that hard drive and ran it without the drive. It still reboots, goes offline and then comes back. Can you log in to my PC like you did for me a couple of years ago and check my settings?
March 27, 2013
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I could but that wouldn't change much because the unit is rebooting. Are you using the power supply that camera with the unit? Can you have a VGA monitor connected to the unit, no mouse, HDD or Cat5 ethernet cable connected to it and see how it responds? Have you try a different outlet? Do you have another power supply with at least 12vdc and 3 amps?
Let me know; if that issue persist then it will need to be sent back. We can sent an RMA with a return label so we can take care of it ASAP.
Thank you!
April 9, 2013
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Unfortunately it's still doing it, tried other outlets and locations without any cables and it's still persists. Can you send me a RMA/CALL TAG? Thanks.
Order Status..................New
Order Date....................Jul 02, 2015; 06:32am PDT
Order Number..................35619-150702
Terms and Conditions..........Agreed
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