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PSS seems not working on windows
January 20, 2014
2:26 pm
fco
Member
Forum Posts: 4
Member Since:
January 20, 2014
Offline

Hi,

I am trying to add my cameras using "device manager". I am able to add the device to the list but it seems like this list is not saved anywhere and once I exit device manager the device list is empty.

 

How can I add a device permanently?

 

Thank you

January 20, 2014
2:29 pm
Ryan Newkirk
Moderator
Forum Posts: 39
Member Since:
November 21, 2012
Offline

Once you add the device to the list, you have to make sure to click "OK" at the bottom.  If you just hit the "x" at the top, it will not save your newly added device.

January 20, 2014
2:30 pm
Dro Simoes
Boca Raton, FL
Admin
Forum Posts: 39
Member Since:
March 27, 2013
Offline

That's weird. When I add through Device Manage and close out the program then open it back up the devices I have added are still there. The problem you are seeing may be an issue on only your machine. Maybe one of our techs have seen this issue and can chime in here on what the issue may be.

 

May I ask what OS you are running on and which version of PSS?

TechPro Security Products, LLC
http://SecurityCameraKing.com
http://TechProSecurity.com
Email: dsimoes@techprosecurity.com
Toll Free: (866) 573-8878 ext. 102
Phone: (561) 288-5258 ext. 102
Fax:(561) 288-5257
99 NW 11th ST
Boca Raton, FL 33432

January 20, 2014
2:31 pm
Dro Simoes
Boca Raton, FL
Admin
Forum Posts: 39
Member Since:
March 27, 2013
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oh ok Ryan, I usually just click OK. Didn't realize there was an exit "X" button (cancel button) on top. Thanks for clarifying.

TechPro Security Products, LLC
http://SecurityCameraKing.com
http://TechProSecurity.com
Email: dsimoes@techprosecurity.com
Toll Free: (866) 573-8878 ext. 102
Phone: (561) 288-5258 ext. 102
Fax:(561) 288-5257
99 NW 11th ST
Boca Raton, FL 33432

January 20, 2014
2:40 pm
fco
Member
Forum Posts: 4
Member Since:
January 20, 2014
Offline

I don't see any OK button on the "device manage" window. Many of the controls appear out of place.

 

 My computer has Windows 7 professional.

 

 

January 20, 2014
2:45 pm
Jesus Ragusa
Moderator
Forum Posts: 240
Member Since:
March 27, 2013
Offline

Hello, 

 

I think your issue is the DPI size in your PC. Please follow this Link: http://www.securitycameraking……-software/

 

Thanks

 

 

January 20, 2014
2:53 pm
Dro Simoes
Boca Raton, FL
Admin
Forum Posts: 39
Member Since:
March 27, 2013
Offline

This is what it should look like:

pss-device-manager-window.jpg

TechPro Security Products, LLC
http://SecurityCameraKing.com
http://TechProSecurity.com
Email: dsimoes@techprosecurity.com
Toll Free: (866) 573-8878 ext. 102
Phone: (561) 288-5258 ext. 102
Fax:(561) 288-5257
99 NW 11th ST
Boca Raton, FL 33432

January 20, 2014
3:15 pm
fco
Member
Forum Posts: 4
Member Since:
January 20, 2014
Offline

Thank you. The DPI fixed it.

Now I found another issue but smaller. When I minimize the PSS it disappears and I cannot start a new one so I have to re-boot the computer.

January 20, 2014
3:19 pm
Dro Simoes
Boca Raton, FL
Admin
Forum Posts: 39
Member Since:
March 27, 2013
Offline

If you're on windows, It's minimizing to your notifications area by the clock on your task bar. The icon looks like a small blue and white dome security camera. you can click it and it will maximize again.

TechPro Security Products, LLC
http://SecurityCameraKing.com
http://TechProSecurity.com
Email: dsimoes@techprosecurity.com
Toll Free: (866) 573-8878 ext. 102
Phone: (561) 288-5258 ext. 102
Fax:(561) 288-5257
99 NW 11th ST
Boca Raton, FL 33432

January 20, 2014
3:21 pm
fco
Member
Forum Posts: 4
Member Since:
January 20, 2014
Offline
10

Perfect. Thank you very much. Both or you are very professionals!!!

Now everything works fine.

January 20, 2014
3:24 pm
Jesus Ragusa
Moderator
Forum Posts: 240
Member Since:
March 27, 2013
Offline
11

is because is minimized to the windows bar. This bar is the one where the Time is. If you look close you will se an arrow, simply click on it and the PSS icon will be there. You can drag the icon to the right to make it visible all the time, or you can right click on top of the time and click properties. In there you will see an option called "Customize notification Icons" Click on it and look for the PSS icon and under behaviors chose "Show icon and notification", click OK when done.

 

Thanks

 

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