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PSS seems not working on windows
fco
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January 20, 2014
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January 20, 2014 - 2:26 pm

Hi,

I am trying to add my cameras using "device manager". I am able to add the device to the list but it seems like this list is not saved anywhere and once I exit device manager the device list is empty.

 

How can I add a device permanently?

 

Thank you

Ryan Newkirk
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January 20, 2014 - 2:29 pm

Once you add the device to the list, you have to make sure to click "OK" at the bottom.  If you just hit the "x" at the top, it will not save your newly added device.

Dro Simoes
Boca Raton, FL
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January 20, 2014 - 2:30 pm

That's weird. When I add through Device Manage and close out the program then open it back up the devices I have added are still there. The problem you are seeing may be an issue on only your machine. Maybe one of our techs have seen this issue and can chime in here on what the issue may be.

 

May I ask what OS you are running on and which version of PSS?

TechPro Security Products, LLC
http://SecurityCameraKing.com
http://TechProSecurity.com
Email: dsimoes@techprosecurity.com
Toll Free: (866) 573-8878 ext. 102
Phone: (561) 288-5258 ext. 102
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Dro Simoes
Boca Raton, FL
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January 20, 2014 - 2:31 pm

oh ok Ryan, I usually just click OK. Didn't realize there was an exit "X" button (cancel button) on top. Thanks for clarifying.

TechPro Security Products, LLC
http://SecurityCameraKing.com
http://TechProSecurity.com
Email: dsimoes@techprosecurity.com
Toll Free: (866) 573-8878 ext. 102
Phone: (561) 288-5258 ext. 102
Fax:(561) 288-5257
99 NW 11th ST
Boca Raton, FL 33432

fco
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January 20, 2014 - 2:40 pm

I don't see any OK button on the "device manage" window. Many of the controls appear out of place.

 

 My computer has Windows 7 professional.

 

 

Jesus Ragusa
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January 20, 2014 - 2:45 pm

Hello, 

 

I think your issue is the DPI size in your PC. Please follow this Link: http://www.securitycameraking......-software/

 

Thanks

 

 

Dro Simoes
Boca Raton, FL
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January 20, 2014 - 2:53 pm

This is what it should look like:

pss-device-manager-window.jpg

TechPro Security Products, LLC
http://SecurityCameraKing.com
http://TechProSecurity.com
Email: dsimoes@techprosecurity.com
Toll Free: (866) 573-8878 ext. 102
Phone: (561) 288-5258 ext. 102
Fax:(561) 288-5257
99 NW 11th ST
Boca Raton, FL 33432

fco
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January 20, 2014 - 3:15 pm

Thank you. The DPI fixed it.

Now I found another issue but smaller. When I minimize the PSS it disappears and I cannot start a new one so I have to re-boot the computer.

Dro Simoes
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January 20, 2014 - 3:19 pm

If you're on windows, It's minimizing to your notifications area by the clock on your task bar. The icon looks like a small blue and white dome security camera. you can click it and it will maximize again.

TechPro Security Products, LLC
http://SecurityCameraKing.com
http://TechProSecurity.com
Email: dsimoes@techprosecurity.com
Toll Free: (866) 573-8878 ext. 102
Phone: (561) 288-5258 ext. 102
Fax:(561) 288-5257
99 NW 11th ST
Boca Raton, FL 33432

fco
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January 20, 2014 - 3:21 pm

Perfect. Thank you very much. Both or you are very professionals!!!

Now everything works fine.

Jesus Ragusa
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January 20, 2014 - 3:24 pm

is because is minimized to the windows bar. This bar is the one where the Time is. If you look close you will se an arrow, simply click on it and the PSS icon will be there. You can drag the icon to the right to make it visible all the time, or you can right click on top of the time and click properties. In there you will see an option called "Customize notification Icons" Click on it and look for the PSS icon and under behaviors chose "Show icon and notification", click OK when done.

 

Thanks

 

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