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Cannot port forward
January 11, 2014
3:56 pm
HDose
Member
Forum Posts: 3
Member Since:
January 11, 2014
Offline

My DVR doesn't show up on the attached device list on my Netgear router (DGN2200v4) after i reset it because i forgot my login information and i cannot port forward to view camera from a mobile device (error: "Server IP address must be a LAN IP address."). It was working before but now it harder than i first set it up and the DVR is connected through a switch upstairs. 

January 11, 2014
11:58 pm
Brad Besner
Boca Raton, Florida
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Forum Posts: 190
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March 9, 2013
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In order to open the required ports, you have to be able to access the router settings. If necessary, you can default the router then use the original manufacturer default user name and password. 

January 12, 2014
12:14 am
HDose
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Forum Posts: 3
Member Since:
January 11, 2014
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I know, I have full access to the system. Its that i cannot port forward my DVR.

January 12, 2014
12:15 am
Brad Besner
Boca Raton, Florida
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Forum Posts: 190
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March 9, 2013
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Please contact our tech support on Monday and we will log in and do it for you. 

January 12, 2014
12:24 am
HDose
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Forum Posts: 3
Member Since:
January 11, 2014
Offline

I'll try but i need the router to be on 24/7 since the card terminal access the database by internet now a days.

January 12, 2014
7:37 am
Brad Besner
Boca Raton, Florida
Admin
Forum Posts: 190
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March 9, 2013
Offline

We won't turn off or prevent usuage of your router. It is a simple operation and will not interfere with anything. 

January 12, 2014
3:30 pm
Jesus Ragusa
Moderator
Forum Posts: 240
Member Since:
March 27, 2013
Offline

Another option is for you to open them now that you have access to the router. What you can do is in the DVR you can change the IP address to DHCP so the router will give it an IP from the DCHP pool, then go back and uncheck DHCP option OFF in the DVR so the IP stays static and it will never change. After that you should be able to see it in the List of connected devices in your router. 

 

Thanks

 

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