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Cannot port forward

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HDose

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January 11, 2014

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January 11, 2014 - 3:56 pm

My DVR doesn’t show up on the attached device list on my Netgear router (DGN2200v4) after i reset it because i forgot my login information and i cannot port forward to view camera from a mobile device (error: “Server IP address must be a LAN IP address.”). It was working before but now it harder than i first set it up and the DVR is connected through a switch upstairs.

Brad Besner

Boca Raton, Florida

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January 11, 2014 - 11:58 pm

In order to open the required ports, you have to be able to access the router settings. If necessary, you can default the router then use the original manufacturer default user name and password.

HDose

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January 12, 2014 - 12:14 am

I know, I have full access to the system. Its that i cannot port forward my DVR.

Brad Besner

Boca Raton, Florida

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January 12, 2014 - 12:15 am

Please contact our tech support on Monday and we will log in and do it for you.

HDose

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January 12, 2014 - 12:24 am

I’ll try but i need the router to be on 24/7 since the card terminal access the database by internet now a days.

Brad Besner

Boca Raton, Florida

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January 12, 2014 - 7:37 am

We won’t turn off or prevent usuage of your router. It is a simple operation and will not interfere with anything.

Techpro Security

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January 12, 2014 - 3:30 pm

Another option is for you to open them now that you have access to the router. What you can do is in the DVR you can change the IP address to DHCP so the router will give it an IP from the DCHP pool, then go back and uncheck DHCP option OFF in the DVR so the IP stays static and it will never change. After that you should be able to see it in the List of connected devices in your router.

Thanks