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Unable to access prior video
April 2, 2014
10:19 am
tyler
New Member
Forum Posts: 1
Member Since:
April 2, 2014
Offline

I can't access video before March 2014. The calendar in the playback function wouldn't even let me go back to prior months so when I manually entered in the dates I got the "no data" message.

 

I have accessed these same time periods previously but after march it seems we can no longer access this data.  I checked the hard drive space and it tells me there's zero data as seen in the image below.  How can I access the old data that I used to be able to access?

 

April 2, 2014
10:44 am
Jose Malave
Boca Raton, Florida
Moderator
Forum Posts: 240
Member Since:
January 3, 2014
Offline

Please give our Tech Support Team a Call so they can log into your system and troubleshoot it. 866.573.8878 Option 3

 Jose Malave - Sales Rep. | Toll Free: 866-573-8878 x116 | E-mail: jmalave@securitycameraking.com

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