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Unable to remote connect to new dvr
June 11, 2014
5:55 pm
capcomp
Member
Forum Posts: 3
Member Since:
June 11, 2014
Offline

Installed a new dvr today and am unable to connect remotely either via web browser or TechProSS Lite on my android phone. I can use logmein to access the network and work with the system. When using IE I get the following error screen;

When using TechProSS Lite all I get is login failed. We are using a dyndns account that worked ok with the previous dvr. Have opened ports in the router, and verified login credentials.

June 11, 2014
6:34 pm
capcomp
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Forum Posts: 3
Member Since:
June 11, 2014
Offline

When using either Chrome or Firefox I can successfully login remotely but I can not see the cameras. All I get is;

June 12, 2014
9:45 am
Jose Malave
Boca Raton, Florida
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Forum Posts: 162
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January 3, 2014
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What Operating System are you using as well as the browser? 

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June 12, 2014
10:43 am
capcomp
Member
Forum Posts: 3
Member Since:
June 11, 2014
Offline

Windows 7 64-bit

June 12, 2014
10:48 am
Daniel Ross
Moderator
Forum Posts: 287
Member Since:
March 27, 2013
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This could be a couple of different issues. I need you to call in to set up a remote session on that computer. Rebooting the DVR may clear it before you call. 

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