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Home Security Camera Support Forum Remote Viewing Software Unable to remote connect to new dvr

Unable to remote connect to new dvr

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capcomp

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June 11, 2014

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June 11, 2014 - 5:55 pm

Installed a new dvr today and am unable to connect remotely either via web browser or TechProSS Lite on my android phone. I can use logmein to access the network and work with the system. When using IE I get the following error screen;

When using TechProSS Lite all I get is login failed. We are using a dyndns account that worked ok with the previous dvr. Have opened ports in the router, and verified login credentials.

capcomp

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June 11, 2014

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June 11, 2014 - 6:34 pm

When using either Chrome or Firefox I can successfully login remotely but I can not see the cameras. All I get is;

Jose Malave

Boca Raton, Florida

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January 3, 2014

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June 12, 2014 - 9:45 am

What Operating System are you using as well as the browser?

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capcomp

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June 12, 2014 - 10:43 am

Windows 7 64-bit

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June 12, 2014 - 10:48 am

This could be a couple of different issues. I need you to call in to set up a remote session on that computer. Rebooting the DVR may clear it before you call.