There has been a widespread occurrence of DVR and NVR recorders being hacked remotely. A couple of weeks ago a backdoor vulnerability affecting up to 250,000 Hikvision devices was publicized and now we have been notified by another factory (the second largest security manufacturer in the world) that their recorders have a vulnerability that is being exploited worldwide on their recorders . It appears the hackers have found a way to use the local only 888888 user remotely in order to access the system. The attack makes changes to the video settings in order to make the screens black and rename the cameras as “Hacked”. It does not appear that they have modified or altered any of the stored recordings, nor have they locked the user out of the system.
As a supplier of security cameras from the 3 largest manufacturers we do our very best to
provide industry leading technical support and service to our customers. If your systems has been hacked please complete a ticket on our website and provide us with your order number, Serial number and the model number of your recorder. Include the fact that you have been hacked and we will provide priority support for your case.
The steps to remedy the issue are as follows:
We have a large team of technical support staff and we will be working as fast as we can in
order to assist as many of our customer as quickly as possible. Please try your best to provide
all the information we have requested so that we can expedite your ticket as soon as possible.
Even if your recorder has not been hacked your should take this opportunity to make sure you
have the most current firmware. All three of the factories we do business with update their
firmwares on a regular basis. Many of these updates offer improvements in functionality, fix
bugs or offer improvements in security.