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jslaymon
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July 6, 2017 - 7:58 am
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The wife bought this system online about a year ago.  She doesn’t remember the seller and the box doesn’t list anything so I can’t contact the seller for help. Anyway, I finally got the time to install the system. It’s a H.264 recorder with four cameras. I installed the cameras only using the cables supplied so I don’t believe I have a distance problem. Went through the configuration setup and when I booted up I have “video loss” on all four cameras. I checked the configuration and have it set to record at all times. At the moment it’s a standalone system as I haven’t added it to the network. For some reason it doesn’t recognize the wireless USB adapter, but I have to believe this system will work without being on a network? I’ve went through the user manual several times as well as the configuration. Any suggestions are appreciated.

 

Thanks

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Heath Phillips
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July 6, 2017 - 9:34 am
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If this is a coax system and none of the cameras are coming up I would advise you to check the power. Test voltage on the line at the camera side and verify you’re getting the necessary voltage. 

Please understand our support will be vague in this scenario as this is not our system. Thank You. 

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jslaymon
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July 6, 2017 - 11:26 am
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Not coax. The cameras come with connectors that connect to the cable supplied with the system. This cable has terminated connectors similar your typical R/W/Y video plug on one end and BNC connector that plugs into the unit.

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Heath Phillips
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July 6, 2017 - 11:31 am
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Same thing applies, are you sure you have sufficient power? 

Can you send me an image of the connectors from the camera and the cable?

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jslaymon
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July 6, 2017 - 1:39 pm
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Brand new unit so I hope the power supply is good. Unit powers up with no problem and is able to send a signal to the monitor. I’ll take a pic of the connections tonight when I get home…….Thanks

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jslaymon
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July 7, 2017 - 7:26 am
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Here’s pics of the connections. One pic show two sets of cameras cables. Each camera has a yellow BNC and a red connector. The next pic shows the other end of the cable. Only the BNC connection is plugged in as there is no place for the audio (red). Third pic is the back of the H.264 unit. I looked back in the box and found there is a second power adapter. I don’t see any place to use it so I’m not sure why it was included. It’s identical to the other power adapter, but I did swap them and still have the video loss.IMG_5181.JPGImage Enlarger

IMG_5183.JPGImage Enlarger
IMG_5180.JPGImage Enlarger
IMG_5179.JPGImage Enlarger

 

Thanks

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Heath Phillips
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July 7, 2017 - 9:10 am
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Yea this is the type of system I meant by coax. These should be very easy to troubleshoot. Could still be the power supply, could be the cable (less likely since all cams don’t work) or could be the DVR is defective. 

At this point I would recommend testing the power source as previously mentioned. For all of the cameras to do this the issue must be something all of the cameras share like the power or the DVR…

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jslaymon
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July 7, 2017 - 12:17 pm
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I don’t think it’s the cameras either. I removed all of them and tried each one on each port with the same results. I also swapped the power supply and had the same results, which is why I don’t think it’s the power adapter. I suppose it could be the board in the DVR, but it’s brand new. I deal with network switches, PC’s, etc. all the time and it’s rare to get something in new and it doesn’t work. What voltage should I see at the camera, 12V?

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Jose Malave
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July 7, 2017 - 12:31 pm
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jslaymon,

In this image, the red 2.5mm DC barrels are not connected to a power source.

Capture.JPGImage Enlarger

 

You also show a connection here, any splice will degrade the signal and if this is a digital signal such as HD-CVI, HD-TVI or AHD the signal will drop to the point where nothing will be seen. 

Capture2.JPGImage Enlarger

 

Please open the recorder and let’s try to identify it by MAC address as well as any other stickers on the main board. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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jslaymon
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July 7, 2017 - 4:22 pm
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Those “splice” connections are what was provided in the kit. The red DC connections are connected because I don’t have anything to connect them to. Maybe I’m missing a part?

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Jose Malave
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July 7, 2017 - 5:11 pm
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The red 2.5mm Connectors are for power, there lies your issue. You can purchase a power supply here that will take care of 4 cameras. 

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 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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jslaymon
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July 10, 2017 - 8:25 am
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Up and working. After reading your post, it dawned on me why there was a second power supply. I originally thought those connectors were for audio. I feel stupid, because I’ve installed several systems, but they were always POE, so I’m going to put a little blame on my wife. She ordered the system, tried to install instead of waiting until I got the time. She never put everything back in the box including the instructions. Anyway, after reading your post on the way home I’m trying to figure how to connect the power. I walk in the house, and my wife asks, “Is this anything you need or can I throw it in the Goodwill box”? In her hand is the cable to connect the cameras to the power.  lol

As soon as I plugged it in, we’re gold. I probably would have wasted another week or so trying to fix this without your help…………Thanks

 

So next issue is connecting to my wireless. I have a USB Wi-Fi card installed on the unit. I set up the network configuration in the unit, but I can’t ping it. If the unit is plugged in via cat5 to my router/modem I can ping it. Most cards I read about require an “install” to be performed with a driver update. The unit doesn’t even prompt me when I plug in the device or reboot with it plugged in. Do you sell one for this type o setup?

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Heath Phillips
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July 10, 2017 - 9:24 am
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Happy to hear you got the cameras operational. 

As for your wireless, we do not sell anything that will connect your DVR to your wifi. Our DVRs/NVRs do not support this feature as it seems yours does not as well. We only carry one small NVR that would connect to your Wi-Fi however it is made specifically for that. 

My suggestion is to just hard wire it to the LAN. It is clearly working and it is more reliable as far as I’m concerned.  

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jslaymon
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July 10, 2017 - 10:51 am
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The software actually has an option for wireless. Because we have a two story, it was easier to install the cameras in our garage (no drywall and studs to fish). Getting a wired connection is almost impossible.

 

Thanks for the help.

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Heath Phillips
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July 10, 2017 - 11:01 am
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In that case I recommend you do some research and contact the manufacturer of this product and get their advise. 

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