
September 17, 2014

I am trying to find out what I can do for the following:
8 channel mini DVR only 7 months old stopped booting
tried to troubleshoot by unplugging HDD, still no boot
Removed HD and tried to put it as slave in windows, but windows only sees as a blank HDD
Horrible timing, had a weekend alarm and wanted to view the recordings. Is there anyway to access this HDD using a windows machine?
This unit was supposed to have warranty, how do I claim warranty or just order a new motherboard?
Hi,
you could see the content of the the drive by using an external HDD enclose and using this software: Download
Assuming that you didn’t format the drive when you connected directly to a windows machine then this tool should be able to find any content if there was anything stored.
For the warranty, if the unit was purchased 7 months ago then you definitely still under warranty. Please go to this link Contact Us to submit a ticket so we can process as an RMA. Try to fill up as much information as possible. Unfortunately the unit will need to be sent for repair/replace to our facility.
Thanks

September 17, 2014

OK, I have the disc running and I see it in disc management, but the Disc copy utility you gave me above doesn’t see it, nothing in the Disk Name dropdown. I didn’t format the disk, but windows did “initialize” it (2 seconds)… I’m guessing that messed up the MBR or partition record. What is the original partition format, maybe a data recovery software could help me?
Yeah, Media player cannot play DAV files. Click here Download to get the DAV player then you could convert them.
Thanks
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