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jgodfrey82
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September 17, 2014 - 10:00 pm
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I am trying to find out what I can do for the following:

8 channel mini DVR only 7 months old stopped booting

tried to troubleshoot by unplugging HDD, still no boot

Removed HD and tried to put it as slave in windows, but windows only sees as a blank HDD

 

Horrible timing, had a weekend alarm and wanted to view the recordings.  Is there anyway to access this HDD using a windows machine?

This unit was supposed to have warranty, how do I claim warranty or just order a new motherboard?

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Techpro Security
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September 17, 2014 - 10:06 pm
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Hi, 

you could see the content of the the drive by using an external HDD enclose and using this software:  Download

Assuming that you didn’t format the drive when you connected directly to a windows machine then this tool should be able to find any content if there was anything stored. 

For the warranty, if the unit was purchased 7 months ago then you definitely still under warranty. Please go to this link Contact Us  to submit a ticket so we can process as an RMA. Try to fill up as much information as possible. Unfortunately the unit will need to be sent for repair/replace to our facility.

 

Thanks

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jgodfrey82
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September 17, 2014 - 10:38 pm
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OK, I have the disc running and I see it in disc management, but the Disc copy utility you gave me above doesn’t see it, nothing in the Disk Name dropdown.  I didn’t format the disk, but windows did “initialize” it (2 seconds)… I’m guessing that messed up the MBR or partition record.  What is the original partition format, maybe a data recovery software could help me?

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September 17, 2014 - 10:59 pm
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Well, that’s not good. If windows initialize it Unfortunatelly the drive’s data is gone. I have now way to recover it.

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jgodfrey82
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September 17, 2014 - 11:00 pm
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the data is still there, can you tell me the original partition type so I can try some of my data recovery software?

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September 18, 2014 - 6:05 am
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Hi, 

 

All we know is that it uses a Linux partition but it could be something proprietary. We don’t know exactly what kind. 

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jgodfrey82
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September 18, 2014 - 9:48 pm
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So I ran a data recovery tool and it found 5 folders in a lost partition, one of which was “MPG” and there are about 400gb worth of MPG files, however windows media player won’t play them, any suggestion on what will?

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September 19, 2014 - 9:37 am
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Yeah, Media player cannot play DAV files. Click here  Download to get the DAV player then you could convert them.

 

Thanks

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