Avatar
Please consider registering
Guest
Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
Register Lost password?
Avatar
jgodfrey82
Member
Members
Forum Posts: 4
Member Since:
September 17, 2014
sp_UserOfflineSmall Offline
1
September 17, 2014 - 10:00 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I am trying to find out what I can do for the following:

8 channel mini DVR only 7 months old stopped booting

tried to troubleshoot by unplugging HDD, still no boot

Removed HD and tried to put it as slave in windows, but windows only sees as a blank HDD

 

Horrible timing, had a weekend alarm and wanted to view the recordings.  Is there anyway to access this HDD using a windows machine?

This unit was supposed to have warranty, how do I claim warranty or just order a new motherboard?

Avatar
Techpro Security
Member
Members
Forum Posts: 404
Member Since:
March 27, 2013
sp_UserOfflineSmall Offline
2
September 17, 2014 - 10:06 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hi, 

you could see the content of the the drive by using an external HDD enclose and using this software:  Download

Assuming that you didn’t format the drive when you connected directly to a windows machine then this tool should be able to find any content if there was anything stored. 

For the warranty, if the unit was purchased 7 months ago then you definitely still under warranty. Please go to this link Contact Us  to submit a ticket so we can process as an RMA. Try to fill up as much information as possible. Unfortunately the unit will need to be sent for repair/replace to our facility.

 

Thanks

Avatar
jgodfrey82
Member
Members
Forum Posts: 4
Member Since:
September 17, 2014
sp_UserOfflineSmall Offline
3
September 17, 2014 - 10:38 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

OK, I have the disc running and I see it in disc management, but the Disc copy utility you gave me above doesn’t see it, nothing in the Disk Name dropdown.  I didn’t format the disk, but windows did “initialize” it (2 seconds)… I’m guessing that messed up the MBR or partition record.  What is the original partition format, maybe a data recovery software could help me?

Avatar
Techpro Security
Member
Members
Forum Posts: 404
Member Since:
March 27, 2013
sp_UserOfflineSmall Offline
4
September 17, 2014 - 10:59 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Well, that’s not good. If windows initialize it Unfortunatelly the drive’s data is gone. I have now way to recover it.

Avatar
jgodfrey82
Member
Members
Forum Posts: 4
Member Since:
September 17, 2014
sp_UserOfflineSmall Offline
5
September 17, 2014 - 11:00 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

the data is still there, can you tell me the original partition type so I can try some of my data recovery software?

Avatar
Techpro Security
Member
Members
Forum Posts: 404
Member Since:
March 27, 2013
sp_UserOfflineSmall Offline
6
September 18, 2014 - 6:05 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hi, 

 

All we know is that it uses a Linux partition but it could be something proprietary. We don’t know exactly what kind. 

Avatar
jgodfrey82
Member
Members
Forum Posts: 4
Member Since:
September 17, 2014
sp_UserOfflineSmall Offline
7
September 18, 2014 - 9:48 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

So I ran a data recovery tool and it found 5 folders in a lost partition, one of which was “MPG” and there are about 400gb worth of MPG files, however windows media player won’t play them, any suggestion on what will?

Avatar
Techpro Security
Member
Members
Forum Posts: 404
Member Since:
March 27, 2013
sp_UserOfflineSmall Offline
8
September 19, 2014 - 9:37 am
sp_Permalink sp_Print sp_EditHistory sp_QuotePost
sp_ReportPost

Yeah, Media player cannot play DAV files. Click here  Download to get the DAV player then you could convert them.

 

Thanks

Forum Timezone: America/New_York
Most Users Ever Online: 233
Currently Online:
Guest(s) 23
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Dan Maresca: 460
Techpro Security: 404
Heath Phillips: 261
shockwave199: 179
tubac: 166
Jer7of9: 151
Gilberto: 150
MrDeepFreeze: 136
javajeff: 132
LittleBrad: 103
Newest Members:
Unfatly
AaronTab
ThomasLub
robiniw69
Poweetprthewamgt
Edulkip
Jamesdaype
BillyVen
marleneps2
Poplape
Forum Stats:
Groups: 5
Forums: 28
Topics: 1449
Posts: 5912

 

Member Stats:
Guest Posters: 130
Members: 19781
Moderators: 9
Admins: 5
Administrators: Damon Delcoro, Brad Besner, Jose Malave, Damon Delcoro, Tony Petruzzi
Moderators: Zeke Richey, Eric Wilson, Yarden Pinhasi, Aldino Frassinelli, Joe Shopsin, Joe Reffit, jwilhelmi, Jorge Nava, Tyler Rittel