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Hybrid DVR NVR issure related to default ethernet card
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MrDeepFreeze
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May 22, 2015 - 12:20 pm
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I have two HYBDVR-LT016480 DVR units in two completely separate locations.  Different networks, everything.  Both of these units have not been working with the IP cameras consistently and I just now realized an issue.  The network is configured like this…

  • Ethernet Card 1 – 192.168.1.50 – this is the main network with Internet access. – Set as default.
  • Ethernet Card 2 – 10.20.1.1 – this is connected to a POE switch where IP cameras are connected.  No other network connections are present.  This network has no access to the Internet.  Each camera has an IP such as 10.20.1.50.  This is not the default port.

In the configuration above the IP cameras will work at times but will fail most of the time.  I have Eth1 set as default so that email alerts and DDNS can go out.  If Eth2 is default then email alerts and DDNS won’t work.  

I now find that if I set Eth2 as the default that all the cameras stabilize and work properly BUT that break email and DDNS.  

What is the proper solution?  I need DDNS and email alerts to work but also need the cameras to work.

Thanks.

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Heath Phillips
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May 22, 2015 - 12:35 pm
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Hi, 

When NIC 2 is set to the default you lose internet access and you will not get the email notifications. Default should be NIC1, now I understand you are having an issue with it, but you are the only person I know of with the issue where cameras are not stable when NIC 1 is default. It could be a simple firmware fix. Can you send me a picture of the back of your unit, and also a picture of the firmware page it is currently running? I would appreciate it and we may be able to update firmware to solve this issue. 

Thanks. 

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MrDeepFreeze
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May 22, 2015 - 1:02 pm
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This info is from the web interface on the Version tab.  I’m hoping this will work since I do not have a monitor connected to this DVR as it is in the top of a closet.

  • SN: PA3LF041W00425
  • System Version:  2.616.GV00.0, Build Date: 05-29-2013

 

2015-05-22-11.53.22.jpgImage Enlarger

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MrDeepFreeze
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May 22, 2015 - 5:11 pm
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If you need a picture of the firmware page from a monitor connected to the DVR I can do that but I’m hoping that the version information I got from the web interface will suffice.  

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javajeff
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May 24, 2015 - 8:27 am
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Remove all cameras from the Remote section of the DVR.  Set the default NIC to Ethernet 1.  Manually add all cameras while default Ethernet is set to 1.

I had this exact issue with another customer where they added the cameras when the default was Ethernet 2 when they added the cameras and then switched to Ethernet 1.  If you add the cameras while the default is Ethernet 1, you should retain your path to the internet and have stable cameras.

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MrDeepFreeze
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May 24, 2015 - 4:26 pm
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I’ve tried that and it does seem to work at first but then after a few hours the IP cameras stop working again.  

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