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Hybrid DVR/NVR all video, audio, mouse, on-board keyboard stops responding and have to hard reboot system every few days.
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MarkyMark702
Las Vegas, NV
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December 25, 2014 - 10:28 pm
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I have a 16-Channel Hybrid DVR which is approximately 10-months new with 10-Analog Cameras and 4-IP-Cameras and for the past 2-weeks I have noticed that DVR will stop responding locally ( I have a monitor connected to back of DVR) and the mouse will also be unresponsive as well as across the network. We will be unable to view anything. Internet Explorer just times out when trying to connect to the DVR and the iPhones are unable to connect. I have to hard re-boot the DVR and then everything begins to work again with no problems until several hours later or the next day at which time the entire process repeats itself.

I have disconnect the DVR from the Network, installed a new battery back-up and still, same problem the DVR locks up and becomes unresponsive.

Nothing has changed on this DVR since the initial purchase and install. No changes in the home network, no router or switch issues. No firmware updates, etc. The DVR is isolated and not connected to anything except ac power and Analog cameras only. This way we can isolate the trouble much faster. The problem is that the DVR simply stops responding and has to be re-booted in order to work again.

The one thing we have noticed everytime we re-boot the DVR is that the Time and Date is incorrect and will usually show the time and date right before the DVR had become unresponsive. We will set the time and date but once the DVR becomes unresponsive and we re-boot the DVR the Time and Date is incorrect again.

 

Here is list of the components of the DVR:

1 – DVR: 16 Channel Hybrid LT Series DVR [#HYBDVR-LT016480]

10 – Analog Cameras: 700TVL Indoor/Outdoor Vandal Resistant Dome Security Camera [#OD-LX700IR50-W]

4 – IP Cameras:  Axis IP Cameras 2 – Model 3024-LVE, 2-Model 3364-V

The DVR is connected to its own dedicated 110 Outlet with its own 20AMP Breaker at the electrical panel. The DVR is plugged into a APC 1500 Battery Back-up which is also 10-months new.

I look forward to your response.

Mark

(702) 509-0258

 

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Gilberto
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December 26, 2014 - 9:41 am
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Good morning Mark and happy holidays, the issue may be a ip conflict, power supply or a HDD issue you can try unplugging your hard drives and rebooting. Mark if possible may I log in to your system and check your settings? What is a good time to call?

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MarkyMark702
Las Vegas, NV
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December 26, 2014 - 5:42 pm
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I can assure you there is no ip conflict, especially since I had it unplugged from the network for over a week and it still failed 4-times.

The hard drives have also been disconnected for several days and same issue, the unit still fails, stops responding, etc.

I am fairly confident that I have troubleshot this downto the DVR itself, as this is what I have been doing for the past 29-years, but I would still like to have the reseller support group take a look and verify, yes, its the DVR.

Call me anytime (702) 509-0258

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