Avatar

Please consider registering
Guest

sp_Registration Register sp_LogInOut Log In
sp_Search Search
Advanced Search
Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Search Search

Register Lost password?
sp_Feed sp_TopicIcon
No Video Remote access
sp_NewPost Add Reply sp_NewTopic Add Topic
Avatar
wylie33
New Member
Members
Forum Posts: 1
Member Since:
April 24, 2013
sp_UserOfflineSmall Offline
1
April 24, 2013 - 9:24 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I have a Elite series DVR. Can access and view without issue on internal network. I can access remotely. The issue is when connected remotely, No Video in camera view panels? The view panels show connection ( IP Address-Camera # Kbps S2 ) but no video ?

Before this happened: ( Loss of remote video )

I checked the settings in Config and found the IP address had changed for some reason from 192.158.1.44 to 192.168.1.109

I corrected this aspect and checked connection on internal network, it worked without issues.

I am running WinXP/ IE-8 / Compatibility view on the remote computer. WEB Service = Webrec Control Version 2.1.5.10 NETSDK Version 3.3.3.3 PLYSDK Version 3.24.1.908  Any suggestions on what to check / change would be greatly appreciated

Avatar
Brad Besner
Boca Raton, Florida
Admin
Forum Posts: 203
Member Since:
March 9, 2013
sp_UserOfflineSmall Offline
sp_UserWebsite
2
April 24, 2013 - 9:38 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hello,

It sounds like the issue is due to the ports that you opened for network traffic to the DVR from outside are still pointing to the old IP address. You will need to go into your router and find your port forwarding option and change the open ports (if you used the default) for 37777 and 37778 to point to 192.168.1.109 . Also, in the DVR network settings, uncheck the DHCP option so that the IP does not change again. 

sp_NewPost Add Reply sp_NewTopic Add Topic
sp_Feed
Go to top
Forum Timezone: America/New_York

Most Users Ever Online: 132

Currently Online:
37 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Dan Maresca: 460

Techpro Security: 404

shockwave199: 179

tubac: 166

Gilberto: 150

Jer7of9: 137

MrDeepFreeze: 136

javajeff: 132

Night Hawk: 100

West Coast Jones: 66

Newest Members:

augustagq11

opalla69

john6655

Rozahf

sarah33333

janelldn60

trishajl4

blindsey

Raven007

spadekevin

Forum Stats:

Groups: 5

Forums: 28

Topics: 1282

Posts: 5500

 

Member Stats:

Guest Posters: 81

Members: 7947

Moderators: 13

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Jose Malave, Gabe Garcia

Moderators: Ryan, Zeke Richey, Jorge Nava, Heath Phillips, Brian Lee, Eric Wilson, Michael, Tonya Haley, LittleBrad, Ted, Matthew Ernst, Ariel Millard, Ben Degraw