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Jokasig
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April 12, 2018 - 10:00 am
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When reviewing video, it plays back at normal speed. However, once converted to an .avi file (through the Security Camera web backup feature), the playback is fast forward. How do we get regular speed?

Also, Windows doesn’t seem to live .avi. Is there a more reliable file format?

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Jose Malave
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April 12, 2018 - 11:01 am
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I noticed that on your orders you do not have a drive from us, Please be sure to utilize a surveillance type drive if you are using a non-surveillance type drive you will end up with a drive that fails quicker or has errors such as the one you are experiencing. The .AVI format is a popular standard, please use VLC PLayer or any other player that has the AVI encode libraries. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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Jokasig
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April 12, 2018 - 11:05 am
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Thanks for the followup. We use WD Purple 4TB Surveillance Hard Disk Drive, which I was told was acceptable.

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Jose Malave
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April 12, 2018 - 11:06 am
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What software are you using to view the video? 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

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Jokasig
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April 12, 2018 - 3:24 pm
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Thanks Jose! We switched to the VLC player and it’s working as expected.

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Jose Malave
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April 12, 2018 - 4:28 pm
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Great! Let us know if you need anything else. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

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