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"Player" video player flagged as a malware
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tkearns
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December 9, 2014 - 2:38 pm
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Hi all,

On Thursday of last week (12/4/14), our Anti-Virus flagged the AmrDll.dll file within the player program files as malicious, more specifically a Trojan.  Our Anti-Virus software, Vipre, immediately quarantined the file on the two machines that have the player installed.  As a result, the player no longer works unless we force Vipre to allow the program to run with the “infectious” file.  We uploaded the accused file to VirusTotal.com where 4 scanners reported the file as trojan malware.  I’m sure you can understand why we are weary to leave the suspicious file unquarantined.  Has anyone noticed anything suspicious about the player used to view the DVR footage?  We are aware that false positives occur, but do not want to proceed as such without further investigation.  I have more information on this case documented if interested.  Any support is appreciated.  

Regards,

Tyler

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Techpro Security
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December 9, 2014 - 2:44 pm
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Hello, 

 

This could be cause because the supplies didn’t sign there files with a certificate therefore it could be a false alarm. I can guarantee there is nothing wrong with the files in the player that could harm your machine. The only possible way thins could be bad is if the file has been downloaded from other site other than ours. 

Thanks

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Brad Besner
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December 9, 2014 - 2:45 pm
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I can assure you that there is no Trojan Virus in our software or devices. It is not unusual for some anti virus software to falsely detect viruses. I have seen it happen with many devices. As a matter of fact, if you try to install the HP or Brother printer drivers from their website, they will flash a warning to first disable your anti virus software because it will detect certain files as viruses and prevent the software from working. This is the case here. All you have to do is allow the files to run which you can do manually within your anti virus software. This is exactly why the anti virus softwares give control to allow files that you trust to run. 

Sometimes if enough people report this occurrence to the virus software company they will issue a fix for the issue in the next update. 

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Jose Malave
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December 9, 2014 - 2:51 pm
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This is a False Positive the AmrDll.dll is associated with C++ Mobile Edition developed by Borland Software Corp. for the Windows Operating System.The software is not the culprit.

It can be that a virus or malware has corrupted this file thus the virus software seeing this file being modified or a modification to your registry causing the file to go into Quarantine. It is recommended to go directly to Borlan Software Corp. and getting a copy of this file as opposed to getting it elsewhere. Once you have obtained the file from the developer you can drop it into the System 32 folder where it should reside. Of course this is a General Diagnosis since it can be many other reasons. 

I recommend a Technician go over your system and repair the OS. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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tkearns
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December 10, 2014 - 10:57 am
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Thanks for your help guys.  We assumed it to be false, but wanted to check with your team and other users in case it was a threat.  We’ve reinstalled the player a week later on the machines and ran the program without any noise from our anti-virus.  They may have solved the issue by now.  Thanks again.

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Jose Malave
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December 10, 2014 - 12:33 pm
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My Pleasure. Its always best to be sure. ;)

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

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