January 4, 2017
I have port 37777 and port 80 open on my router but i can only view the dvr by using the ip address in safari. Ive tried using the mobile & desktop app to connect but that doesn't work either. I think my problem is port 37777 on the dvr but there isn't an option to check/change it. Any help would be appreciated.
I am sorry you are having an issue. First, you have the wrong ports for the Sibell machines. Unlike the Elite series recorders, with Sibell the ports to make sure you have open on your router are HTTP which is defaulted to port 80, the server port defaults to 6036, and the RTSP port defaults to 554.
Now in the Elite series the HTTP is the same, but it uses the TCP port of 37777. The TCP port is what the phone application and CMS software use, similar to the server port in the Sibell series.
For remote viewing make sure you get all 3 ports, HTTP, Server, and RTSP, forwarded in your router.
I always suggest changing from standard default ports, but that is my personal opinion. If you need assistance please contact tech support.