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There can be only one... DVR
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colinmi
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June 1, 2016 - 11:31 am
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We have had an HYBDVR-FE016480 for a while.  It is accessed on our network here with no problems.  We just got a TRIDVR-ELE8M.  That works fine itself but we are unable to log into it on a machine that has logged into the HYBDVR.  I set it up with a proper static IP and DNS.  The login screen comes up but the login always fails. 

I am able to log into it successfully from a fresh machine that has never accessed the other DVR.  After that machine has been in the TRIDVR it will not log in to the HYBDVR.  It seems like an authentication problem or some conflict but we haven’t had any issues like that with anything else.   The basic IP/Subnet/DNS settings are fine.  The user name and password are fine because they work locally and on machines that have not previously accessed the other DVR.  The error message says “Invalid Password” if I enter an incorrect password, so it is getting the proper credentials, it is failing for some other reason.

I would appreciate any guidance here.

Thanks.

 

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Heath Phillips
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June 1, 2016 - 12:02 pm
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You must absolutely make sure that each DR has its own, unique IP address, and ports, especially when accessing remotely. I know your saying it is on local network, but still be 100% certain the HYBDVR and TRIDVR have different IP address, and ports, specifically HTTP, TCP, and UDP ports. 

 

For example: 

HYBDVR – 192.168.1.108, HTTP:88, TCP: 37777, UDP: 37778

TRIDVR – 192.168.1.109, HTTP:99, TCO: 47777, UDP: 47778

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colinmi
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June 1, 2016 - 12:16 pm
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They have their own IP addresses but I did not change the port numbers from the default on the new machine.  I will give that a try.  Thanks.

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colinmi
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June 1, 2016 - 1:09 pm
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OK.  On the TRIDVR I changed the HTTP, TCP and UDP ports so they are different than the HYBDVR.  I left the HYBDVR on HTTP port 80 so I don’t disturb current users and TRIDVR is using port 99 and the TCP and UDP ports as your example which are fine here. 

Now when I have the TRIDVR open on the machine it previously worked on and try to login to the HYBDVR in another IE 11 browser tab it just hangs when I hit Login – no error message.

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Heath Phillips
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June 1, 2016 - 1:21 pm
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You may need to delete the webrec. 

Close IE > go to C: drive on PC > Open “Program Files” folder > find and delete “webrec” and/or “webplugin.exe” > Open “Program filesx86” > find and delete “webrec” and/or “webplugin.exe”.

Then reload IE and reinstall the web plugins. 

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colinmi
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June 1, 2016 - 2:02 pm
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I deleted the webrec and reloaded IE and still got the same thing.  The first two machines I have been working on have been Windows 10 but I have used the IE 11 instead of Edge.  Now I have also tried this on a Windows 7 machine and gotten the same results.  I also tried a different port for HTTPS.

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Heath Phillips
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June 1, 2016 - 2:13 pm
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Alright,

It may be better for you to give us a call and have one of our techs log in and take a look at your network and see if we can find the solution. 

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colinmi
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June 1, 2016 - 2:17 pm
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Another thing I just tried was to have TRIDVR open in IE and then try to log into HYBDVR in Chrome.  I installed the plugin as it asked and then when I tried to login I got a popup asking me to install controls and be sure NPAPI is enabled.  I believe NPAPI is no longer available in Chrome.

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colinmi
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June 2, 2016 - 11:29 am
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Thank you for the phone and remote assistance with this.  The SmartPSS software is a much better solution than trying to have multiple Web Service interfaces open.  The users will appreciate it as well.  Thanks.

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