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IPVD-EL3IRS Resolution Problem
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Mark
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May 18, 2016 - 9:52 am
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We are setting up a large system on a property involving many NVR’s and camera’s.

The main camera we are using is the IPVD-EL3IRS (Vandal Dome Camera).

The NVR’s are all NVR-ELE8M-P4K

Without changing any of the camera settings, about 1/2 of them are giving us a distorted picture… seems to be stretched on direction.

I am posting examples here, same person in the photo… same NVR, same camera(s) but drastically different results.

We’re also having trouble getting some of the camera’s or channels to record on motion, after trying many different settings. Motion is enabled on the camera’s as well as in the NVR motion settings and record scheduling.

Please let me know what setting I need to change to fix this.

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Dan Maresca
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May 18, 2016 - 12:22 pm
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Hi,

 

can you verify the resolution of the camera is set the same in the encode options? If they are can you verify recording is also like that? We may need to default or update a device.  

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Mark
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May 18, 2016 - 8:24 pm
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Dan Maresca said
Hi,

 

can you verify the resolution of the camera is set the same in the encode options? If they are can you verify recording is also like that? We may need to default or update a device.    

I cannot at this time Dan… the site is remote and I will not be back there for a week or so.

Do you think the “stretched” picture can be a bad adjustment? 

I am not sure I understand your question… All of the camera’s are a default. The motion detect option was turned on, though a call to your tech support line seemed to think they should not be set with motion detect on power up. The 6 we worked with last were all set to detect motion.

The camera’s were all set to the same resolution of the NVR, but I cannot say they were set the same at the camera level (logging on to the camera directly) They are all set the same for record options on the NVR, yet not all record.

I may have to get creative to allow you guys to check everything. There is no internet readily available at the site.

I really need to get this resolved, so next time I am out there I will make it a point to call early. 

In the mean time, any advice would be appreciated.

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Heath Phillips
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May 19, 2016 - 10:45 am
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Even though the cameras should be default it is always a good idea, with odd issues such as this, to log directly into the camera and default the image settings, and then also default the entire camera under the system settings. 

Other than that, we really would need access to asses this type of issue. I understand in some applications thats easier said than dopne, but maybe you can take one of the problem cameras to a different location, and if we find the solution you will know what to do with the remaining cameras to fix them. 

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