April 4, 2014
Hello, we recently purchased 6 of the IPVD-EL3MPIR cameras and the software version (firmware) of the cameras is listed as 2.210.0001.0.R, build: 2013-05-17.
Is there anywhere that I can go to see what the current version of that firmware should be and/or where to download the firmware? I have tried to search online to no avail, I can only find one topic from about a year ago that has a link to a firmware file, but I don’t know what version it is and I don’t want to use that one if it is older than the one I currently have.
We don’t publish firmware updates for several reasons. The main issue is that customers have often attempted to install incorrect or non compatible firmwares in their devices which effectively turned them into very expensive paper weights. If you are having an issue or problem with your device, then it is possible we may have an updated firmware for you. You will need to contact us directly and if there is a newer version available we can assist you with the update.