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tbisme
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September 26, 2014
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September 26, 2014 - 11:21 am
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I spent a couple of hours after installing both the TechPro SS lite and TechPro SS Plus to get my camera to come up in the app. Turns out the problem is my connectivity using AT&T. I show LTE connection, but until I turned on the WiFi connection to my office, I would get the login failed message when trying to view my camera.

What’s up?

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Jose Malave
Boca Raton, Florida
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September 26, 2014 - 11:23 am
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If the recording device is on the Wifi connection that you are connecting you cannot use that external Ip address or DDNS . You need to use the internal Ip address when connected on the Wifi. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

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tbisme
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September 26, 2014 - 12:15 pm
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The camera is at my house.

I can connect to any wifi that my phone sees and get to the camera, but if I turn the wifi adapter off on my phone and try to connect to the same camera using the cellular network, it the TechPro SS Plus app gives me a login failed error.

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Jose Malave
Boca Raton, Florida
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September 26, 2014 - 12:28 pm
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This could be that your Extra Stream settings are set to high for your Phone to handle.

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

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Gilberto
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September 26, 2014 - 1:15 pm
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Hello what ports did you forward in the router?

http://www.securitycameraking……assistance

here are some helpful tools to check out

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javajeff
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September 26, 2014 - 3:33 pm
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I find it helpful to Manually add two devices to the TechProSS lite Device Manager.  I call one device TechproSS_internal_IP.jpgImage Enlarger

 

DVR Internal that uses the internal IP address (LAN) and the other one DVR External that uses the External WAN IP address.

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