Avatar
Please consider registering
Guest
Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
Register Lost password?
sp_Feed sp_TopicIcon
Login failed using cellular
sp_NewTopic Add Topic
Avatar
tbisme
New Member
Members
Forum Posts: 2
Member Since:
September 26, 2014
sp_UserOfflineSmall Offline
1
September 26, 2014 - 11:21 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I spent a couple of hours after installing both the TechPro SS lite and TechPro SS Plus to get my camera to come up in the app. Turns out the problem is my connectivity using AT&T. I show LTE connection, but until I turned on the WiFi connection to my office, I would get the login failed message when trying to view my camera.

What's up?

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 820
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
2
September 26, 2014 - 11:23 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

If the recording device is on the Wifi connection that you are connecting you cannot use that external Ip address or DDNS . You need to use the internal Ip address when connected on the Wifi. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Avatar
tbisme
New Member
Members
Forum Posts: 2
Member Since:
September 26, 2014
sp_UserOfflineSmall Offline
3
September 26, 2014 - 12:15 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

The camera is at my house.

I can connect to any wifi that my phone sees and get to the camera, but if I turn the wifi adapter off on my phone and try to connect to the same camera using the cellular network, it the TechPro SS Plus app gives me a login failed error.

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 820
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
4
September 26, 2014 - 12:28 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

This could be that your Extra Stream settings are set to high for your Phone to handle.

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Avatar
Gilberto
Member
Members
Forum Posts: 150
Member Since:
June 4, 2014
sp_UserOfflineSmall Offline
5
September 26, 2014 - 1:15 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hello what ports did you forward in the router?

https://www.securitycameraking.....assistance

here are some helpful tools to check out

Avatar
Guest
Guest
Guests
6
September 26, 2014 - 3:33 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I find it helpful to Manually add two devices to the TechProSS lite Device Manager.  I call one device TechproSS_internal_IP.jpgImage Enlarger

 

DVR Internal that uses the internal IP address (LAN) and the other one DVR External that uses the External WAN IP address.

Forum Timezone: America/New_York
Most Users Ever Online: 727
Currently Online:
Guest(s) 14
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Techpro Security: 404
shockwave199: 179
tubac: 167
Jer7of9: 155
Gilberto: 150
MrDeepFreeze: 136
Night Hawk: 100
Mark: 89
West Coast Jones: 66
ShawnInFL: 64
Newest Members:
ShivaNaidu
BrentOrita
Timothyzep
WeezyWee1
Arisha4ot
trikeusa
RonaldTouro
Maidanpeeri
kelvin.kbworks@gmail.com
Arisha3ot
Forum Stats:
Groups: 5
Forums: 28
Topics: 1502
Posts: 6001

 

Member Stats:
Guest Posters: 144
Members: 23000
Moderators: 7
Admins: 5
Administrators: Damon Delcoro, Brad Besner, Jose Malave, Damon Delcoro, Tony Petruzzi
Moderators: Zeke Richey, Eric Wilson, Yarden Pinhasi, Joe Shopsin, jwilhelmi, Jorge Nava, Tyler Rittel