September 6, 2014
I just purchased the IPPTZ-EL2MPL12X-Mini-O, a Hikvision 7608 NVR and some Hik cams. I also got the POE-1G to power the PTZ. I am not able to connect it to my Hik NVR nor am I able to see the image with Smart PSS. I’m not seeing any LED’s on the non-powered side of the POE injector. I’m hoping that the POE from the NVR didn’t cause any damage. The very lame manual for the POE-1G says that it can be connected to other POE sources. Since I can’t call for support, I’m hoping to gain some insight here. I need help!
do you have the POE1G connected to the build in poe of the NVR? is it normal for the non poe port of the POE1G to not led up. If you want to tested to be sure you should connect the IPPTZ to the POE1G to the camera and then connect it your router and try to ping the Default IP of the camera (192.168.1.108) if you haven’t change it. Make sure your PC is within the same range though. You could use the Config Tool to find the camera in the network as well. Smart PSS will only be connect to the camera as long as your PC and camera are in the same network. Normally NVRs with build in POE are set to be on a different subnet and whatever is connected to it will not be able to be accessible directly by it’s IP address,
September 6, 2014
I usually use Mac. I rebooted my laptop in Windows and was able to download the config tool. When I did that and ran it, it gave the camera a 10.0.1.XX IP. Then I was able to log onto it through a browser. I could see it and control it. The POE1G was working. But I still was not able to connect with my Hikvision 7608 NVR. I tried entering the IP manually and got nothing. I tried installing the latest Hik firmware first. I hear there may be a problem with different versions of ONVIF. The PTZ is 2.0. When I try to add the camera manually, I can select ONVIF. But it doesn’t say which version. Also, when I click the PTZ option, it keeps saying ‘feature not supported’. But the manual shows that you CAN use PTZ.
So, what you are trying to do is add the camera to your NVR? If so is the camera connected from the Poe1G to the build in Poe of the NVR? What is the IP address scheme on the NVR’s build in switch and what is the IP address of the camera? Also what is the mask on both devices? What protocol and port are you using to add the camera to the NVR? What other protocols your NVR support? If you sent some screenshots it will be easier for us to see and give you some more help,