10% Off All Orders + Free Shipping
Use Coupon Code Joy2017
Hurry! Sale Ends 12/31/17
Avatar

Please consider registering
Guest

Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?
sp_Feed sp_TopicIcon
Please help me connect to my DVR
sp_NewPost Add Reply sp_NewTopic Add Topic
Avatar
atlambros
Member
Members
Forum Posts: 4
Member Since:
May 6, 2016
sp_UserOfflineSmall Offline
1
May 6, 2016 - 5:37 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hey guys, I’m having trouble connecting to my DVR. I’m using the general config tool and it is locating my DVR but when I click login this message keeps popping up. “Note: Current device IP and PC IP may be not in the same network segment or the port setting is incorrect. Please reset and then try again.” My PC and DVR are both plugged into the same router, and I have a static IP address. The DVR says it’s connected to the internet but I cannot retrieve the feed through my PC or through my gDMSS app. Any help would be GREATLY appreciated! Thanks.

Avatar
Heath Phillips
Florida
Moderator
Members

Moderators
Forum Posts: 233
Member Since:
January 15, 2014
sp_UserOfflineSmall Offline
2
May 6, 2016 - 5:45 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Are you positive that your PC and computer are assigned IP address to the same network range? Just because the DVR and PC are plugged into same router does not mean they are configured to the same network. 

Please be 100% certain the PC and DVR are set to IP addresses within the same range. 

Avatar
Dan Maresca
Moderator
Guests

Members

Moderators
Forum Posts: 460
Member Since:
March 27, 2013
sp_UserOfflineSmall Offline
3
May 6, 2016 - 5:47 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Helo,

 

That means your dvr is not in the same ip range as the network you have it connected to. You have to change it to match.  Before you do you have to find out what you have. 

Avatar
atlambros
Member
Members
Forum Posts: 4
Member Since:
May 6, 2016
sp_UserOfflineSmall Offline
4
May 6, 2016 - 5:48 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

How do I see what range I need to be in? I’m sorry, I’m not very good with networking.

Avatar
Heath Phillips
Florida
Moderator
Members

Moderators
Forum Posts: 233
Member Since:
January 15, 2014
sp_UserOfflineSmall Offline
5
May 6, 2016 - 5:51 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Open command prompt on your PC, windows key & “R” at the same time. A run box will poop up, type CMD and kit enter. 

 

Once in command prompt, type ipconfig and hit enter, that will tell you the IP of your computer, telling you the scheme the DVR should be on as well. 

Avatar
Ted
Moderator
Moderators
Forum Posts: 59
Member Since:
May 15, 2015
sp_UserOfflineSmall Offline
6
May 6, 2016 - 6:16 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Looks like Heath beat me to it – but here you go anyway =

On your PC keyboard – find the Windows ‘Flying Flag’ key between Ctrl and Alt on the lower left – hold that down and press R one time. That gets a ‘Run’ prompt up – typ cmd in the prompt and click OK = that will get a black DOS window up.  In that window type ipconfig and click Enter. This will show a list of your wired and wireless connection IP addresses. If you are using a wired connection – look for ‘Ethernet adapter local area Connection.  If you see a 192.168.1.xxx (where xxx is any number) in there – that is your IP address. The first three sets of numbers need to match on your PC and the NVR. (The last number must be different)

(This is all assuming you are on site with the NVR and connected to the same LAN)

Let us know if that helps!

Avatar
atlambros
Member
Members
Forum Posts: 4
Member Since:
May 6, 2016
sp_UserOfflineSmall Offline
7
May 6, 2016 - 6:17 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

ipconfig is showing some big IPv6 address that I have never seen before. Confused

Avatar
atlambros
Member
Members
Forum Posts: 4
Member Since:
May 6, 2016
sp_UserOfflineSmall Offline
8
May 6, 2016 - 6:25 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

and the IPv4 address is 10.1.XX.X which is also not my static IP.

Avatar
Ted
Moderator
Moderators
Forum Posts: 59
Member Since:
May 15, 2015
sp_UserOfflineSmall Offline
9
May 6, 2016 - 7:59 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Ok then – the 10.1.x.x is your LAN address on the PC.

You’ll need to have the NVR addressed as 10.x.x.x – first three numbers must match, last number must be different.
You will use that number to connect when you are on the same LAN (Local Area Network).

If you want to connect from off site – you will need to port forward your router, and then use your WAN (Wide Area Network or Internet) address. Easy way to find your WAN address is go to http://www.canyouseeme.org. This will show your internet address and also has a port checker. Use the port checker to make sure your router is forwarding correctly.

Forum Timezone: America/New_York

Most Users Ever Online: 127

Currently Online:
18 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Techpro Security: 404

shockwave199: 179

tubac: 163

Gilberto: 150

MrDeepFreeze: 135

javajeff: 132

Jer7of9: 129

Night Hawk: 98

West Coast Jones: 66

ShawnInFL: 64

Newest Members:

Bobbyloott

WilliamCuh

TimothyHoish

annaxb11

Annarindrype

ThomasSok

BladecliffAdorunund

manuelln16

DentalBib

BoberModAdorunund

Forum Stats:

Groups: 5

Forums: 28

Topics: 1199

Posts: 5272

 

Member Stats:

Guest Posters: 62

Members: 5665

Moderators: 15

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Jose Malave, Gabe Garcia

Moderators: Dan Maresca, Ryan, Zeke Richey, Jorge Nava, Matthew Ernst, LittleBrad, Heath Phillips, Tonya Haley, Dan Millard, Eric Wilson, Brian Lee, Michael, Ted, mwhite, Julius Dilka