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Port Forwarding Setting Question
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Mark
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September 6, 2018 - 9:11 pm
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I’m having trouble setting up port forwarding on a router unfamiliar to me. Going from memory (not at the site right now) I think it is an Air OS Router.

There are more places than I am used to, to enter IP addresses.

Please see the attached image and let me know what to plug in where if you would… The settings you see there did not work, nor did any other variations I tried.

For now I am using the default IP and Port settings on the NVR. The local netowrk IP address is also set at 192.168.1.1.

I DID NOT add the “/32” to the end of the IP entries that show it… The router did that when I saved the configuration.

Screenshot-2018-09-06-20.04.59.pngImage Enlarger

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Mark
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September 7, 2018 - 8:05 am
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One additional question… there are a couple of routers set up as switches in the run to the NVR I am working with. Do the ports have to be opened in those devices as well? 

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Jose Malave
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September 7, 2018 - 8:30 am
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Mark,

Please run a tracert command on your computers Command Line

tracert google.com

This will show you every step that it takes until it reaches google.com domains server. 

If it shows 192.x.x.x.x.x or 10.x.x.x.x in between before it leaves your local network each of these devices must be set properly for port forwarding or the packets will end up being dropped by any device in between that does not have these port forwarding rules. As always we can assist on this matter just open a chat session and we can remote onto a computer there and take a look at the topology of your network and make the necessary changes for your location to have remote access. 

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 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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Mark
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September 7, 2018 - 8:47 am
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Jose Malave said
Mark,

Please run a tracert command on your computers Command Line

tracert google.com

This will show you every step that it takes until it reaches google.com domains server. 
If it shows 192.x.x.x.x.x or 10.x.x.x.x in between before it leaves your local network each of these devices must be set properly for port forwarding or the packets will end up being dropped by any device in between that does not have these port forwarding rules. As always we can assist on this matter just open a chat session and we can remote onto a computer there and take a look at the topology of your network and make the necessary changes for your location to have remote access.   

Thanks Jose… I’ll be out there in an hour or so and get that done.

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Mark
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September 10, 2018 - 2:19 am
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Turns out I had everything set right… I have an ISP that does not see the need to open 37777 or 80 on a managed router. As a matter of act, they tell me there is no managed router, even though I can navigate to it and get a log in screed (as can Jose and Brian at SCK) but the ISP will not give me log in information for their “Antenna”! It is a microwave internet system and I cannot find anyone at their company that understands that their “antenna” also does routing! The login page at that IP address says it is a router.

In the mean time we have a work around using easy4IP. Not the route I wanted to go, but until I can get the ISP to open those ports, it will work.

Thanks Jose and Brian.

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Jose Malave
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September 10, 2018 - 8:43 am
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Sad to hear that the ISP cannot understand that their antenna is doing routing and is blocking your ports from the internet after you opened them on your router. P2P should work for now, Unfortunately, its something that may have down times while they run maintenance or it runs into issues. 

Mark, let me know if there is anything I can assist you with once they realize what is happening. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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