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April 19, 2018
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Hi When I log into my mobile app my cameras freeze after 1 minute.
Then says failed to start playing.
Now it keeps saying connection failed.
I have two systems on my Hikvision app the other system is working fine.
What could be the problem ?
January 3, 2014
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Seems like your ports are either not opened, maybe not all of them are or your have the wrong WAN IP address.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
Calculate your Hard Disk Drive Here | Calculate your Lens Here | Calculate your Voltage Drop Here
Video Vault (All Videos) | Security Camera Videos | Smartphone Access Videos
April 19, 2018
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What do you suggest I do to rectify this problem ?
Can you talk me through the stages please ?
January 3, 2014
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Unfortunately, I cannot assist you any further as this equipment was not purchased with us. However, I can provide you with a link. We also have videos and articles that will help you on this task.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
Calculate your Hard Disk Drive Here | Calculate your Lens Here | Calculate your Voltage Drop Here
Video Vault (All Videos) | Security Camera Videos | Smartphone Access Videos
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