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Hikvision error code (246519)
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LCD1
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April 19, 2018
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April 19, 2018 - 1:41 pm
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 Hi When I log into my mobile app my cameras freeze after 1 minute.

Then says failed to start playing.

Now it keeps saying connection failed.

I have two systems on my Hikvision app the other system is working fine.

What could be the problem ?

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Jose Malave
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April 19, 2018 - 1:44 pm
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Seems like your ports are either not opened, maybe not all of them are or your have the wrong WAN IP address. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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LCD1
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April 24, 2018 - 7:33 am
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What do you suggest I do to rectify this problem ?

Can you talk me through the stages please ?

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Jose Malave
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April 25, 2018 - 10:14 am
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Unfortunately, I cannot assist you any further as this equipment was not purchased with us. However, I can provide you with a link. We also have videos and articles that will help you on this task. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

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