Simon,
Have you checked if it's locked? There are two buttons on the edge of the front face plate these will engage the lock and open the front plate, I say this because in many cases the user has not locked the front. Also, please call 866 573-8878 option 2 to see if there is a stock of this key.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com
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