March 7, 2016
Have you checked if it's locked? There are two buttons on the edge of the front face plate these will engage the lock and open the front plate, I say this because in many cases the user has not locked the front. Also, please call 866 573-8878 option 2 to see if there is a stock of this key.
Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: firstname.lastname@example.org