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March 9, 2016
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I have the NVR-ELE32-4K and am able to do all the basic things with my “unsupported” ONVIF cameras, but getting the NVR to handle the motion detect has been annoying. I know I can setup the cameras themselves to handle this and have, but to get them to send the emails and such I would need to connect them to the router rather than safely hiding them behind the NVR. The problem is on the motion detect screen the configuration fails to load for every camera no matter what I do. I understand these aren’t supported cameras so I don’t expect the remote config to work from the NVR, but the cameras are already configured and I just need to make the NVR respond and email when the camera says motion is detected. I did find a “loophole” for channel 1 – for some reason when it initially tries to load channel 1 it fails, but if I move to channel 2 (or any other channel) and then back to channel 1 it will work properly and allow me to save everything properly. That still leaves all the other 31 channels nonfunctioning for motion detect and it only works when connecting from another computer (doesn’t work from software on the nvr directly).
So is there anything I can do to get the other channels working with motion detect or am I just stuck since I didn’t buy my cameras from you?
January 15, 2014
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Hi,
This is happening due to the fact that these are ONVIF cameras. I wouldn’t say your stuck because they were not purchased from us, as we sell ONVIF cameras as well.
The reason this is not working is because when using the ONVIF protocol not all information is transferred between camera and NVR. Unfortunately, this happens mainly with the motion settings.
I truly wish there was more we could do, but if certain functions of your cameras are not passing through to the NVR then that is just the way it is due to the ONVIF protocol. Honestly, this is to be expected from ONVIF cameras, even the ones we sell. The motion must be set in the camera itself, however we can still manipulate the motion settings enough to enable email.
Let me know if there is anything else we can do for you. Thanks.
March 9, 2016
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Okay so how do I “manipulate the motion settings enough to enable email”?
Is there any plan to properly support ONVIF protocol cameras for motion detect and such? I would be happy to make the changes myself if you could point me to the source code for the NVR. Heck is there any plan to support any other browser other than IE8?
I plan on exploiting how the loophole I found is working to enable the other channels (hopefully) though having access to the source code would make my work much easier.
January 15, 2014
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If you can not enable “send email” under the detect page then it simply is not supported.
We do not have access to the source code ourselves. IE8 is not the only supported browser, all versions of IE are supported.
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