Avatar
Please consider registering
Guest
Search
Forum Scope


Match



Forum Options



Minimum search word length is 3 characters - maximum search word length is 84 characters
Register Lost password?
sp_Feed sp_TopicIcon
NVR 4 port freezing up
sp_NewTopic Add Topic
Avatar
MrDeepFreeze
Member
Members
Forum Posts: 136
Member Since:
December 31, 2013
sp_UserOfflineSmall Offline
1
July 13, 2015 - 12:28 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I've got an NVR-ELT-4-POE4 with 4 IPOB-EL3MPIR50 connected.  The NVR is freezing up after a few hours of being on.  Why would this happen?  I've set each camera to 15fps and 2048Kbps thinking that this would help but its still freezing up or at least the video all freezes until the unit restarts automatically at 2am each day.  What could be causing this?

Avatar
Jose Malave
Boca Raton, Florida
Admin
Forum Posts: 820
Member Since:
January 3, 2014
sp_UserOfflineSmall Offline
2
July 13, 2015 - 4:29 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hi, 

Seems like your Recorder and cameras are set to restart on a schedule. Check your Maintenance settings on both your recorder and Cameras and change the settings as you see fit. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

Calculate your Hard Disk Drive HereCalculate your Lens Here |  Calculate your Voltage Drop Here

       Video Vault (All Videos)         |  Security Camera Videos |     Smartphone Access Videos  

                    Check out the new Tech! HD-CVI       More.... 

Avatar
MrDeepFreeze
Member
Members
Forum Posts: 136
Member Since:
December 31, 2013
sp_UserOfflineSmall Offline
3
July 13, 2015 - 7:21 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I set the NVR to auto restart everyday at 2am to try and make sure that it won't lock up for multiple days.  How could this setting be causing it to lock up?

Avatar
Techpro Security
Member
Members
Forum Posts: 404
Member Since:
March 27, 2013
sp_UserOfflineSmall Offline
4
July 13, 2015 - 8:24 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Can you please provide a list of firmware versions that you are running with your NVR & Cameras? Also what kind of Hard Drive are you using with the NVR?

Thanks

Avatar
MrDeepFreeze
Member
Members
Forum Posts: 136
Member Since:
December 31, 2013
sp_UserOfflineSmall Offline
5
July 14, 2015 - 8:56 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I'd have to go to the NVR to find the firmware but it was a brand new unit ordered in just the last few weeks.  The HD is a WD 4TB purple Surv. Grade drive.

Avatar
Guest
Guest
Guests
6
July 14, 2015 - 9:00 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

When you turned this NVR on, did it prompt you to change the admin password? 

Avatar
Guest
Guest
Guests
7
July 14, 2015 - 9:01 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Also, if you have remote access to the NVR we can log in and check from here.

Avatar
MrDeepFreeze
Member
Members
Forum Posts: 136
Member Since:
December 31, 2013
sp_UserOfflineSmall Offline
8
July 14, 2015 - 9:03 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I do not have remote access at this location.  No network or Internet is available.  I do not remember if I was prompted to change the admin password or not.  I don't think so.

Avatar
MrDeepFreeze
Member
Members
Forum Posts: 136
Member Since:
December 31, 2013
sp_UserOfflineSmall Offline
9
July 14, 2015 - 12:44 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

The system version appears to be 3.200.0000.6.R

Avatar
MrDeepFreeze
Member
Members
Forum Posts: 136
Member Since:
December 31, 2013
sp_UserOfflineSmall Offline
10
July 15, 2015 - 1:14 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I suppose I can change the HD out but other than that I can't imagine why its freezing up.

Avatar
Guest
Guest
Guests
11
July 15, 2015 - 4:16 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Just to chime in, there is a Motion stream as well as a Regular stream.  Are you recording motion?  In the Encode section for each camera, there is an option called "Type."  You need to check your settings on the motion stream as well if you are using motion.  So for 3MP, you can have up to 15fps total, which means both streams combined.

NVR-ELT-4-POE4 Specifications
Recording Speed: 5MP@7fps | 3MP@15fps | 1080p@30fps | D1@30fps
Resolution: 5MP (2560x1920) / 3MP (2048x1536) / 1080P (1920x1080) / 720P (1280x720) / D1 (704x480)
Avatar
MrDeepFreeze
Member
Members
Forum Posts: 136
Member Since:
December 31, 2013
sp_UserOfflineSmall Offline
12
July 15, 2015 - 4:47 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Yes, I do have motion and regular selected.  Are you telling me that if both are selected and if motion is activated then it will record the same footage twice from the same camera?  That would seem redundant and push more data to the NVR than necessary.  Should it just be set to regular without motion?  

Avatar
Guest
Guest
Guests
13
July 15, 2015 - 5:01 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

You will only record both if you have both selected on your recording schedule. A valid test for you will be to see if it freezes with motion completely off.

Avatar
MrDeepFreeze
Member
Members
Forum Posts: 136
Member Since:
December 31, 2013
sp_UserOfflineSmall Offline
14
July 15, 2015 - 9:40 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Yes, I typically configure DVR/NVRs to record both regular and motion.  I've always figured that it was just recording one stream but marking a portion of the stream that showed motion.  I never would think it would record two separate streams from the same channel/camera.  It almost seems like you can't use the motion setting at all without asking for trouble.  I've been round and round with this on NVRs.  A year ago or so you had to set each camera for motion detection and it really didn't even work smooth.  It wasn't worth doing.  Today it is easier as the NVR motion setting will automatically configure the camera for motion which is great but if its recording everything twice and the NVR can't handle that much traffic then it really can't be used.  How are others dealing with this?

Avatar
Guest
Guest
Guests
15
July 16, 2015 - 10:01 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Can you confirm that you have a blue or black interface on the NVR screen?  Also, we need the build date along with your firmware.  Is it 11-27-2014 ?

Avatar
MrDeepFreeze
Member
Members
Forum Posts: 136
Member Since:
December 31, 2013
sp_UserOfflineSmall Offline
16
July 16, 2015 - 2:10 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Is working motion detection just a thing of the past?

Avatar
MrDeepFreeze
Member
Members
Forum Posts: 136
Member Since:
December 31, 2013
sp_UserOfflineSmall Offline
17
July 16, 2015 - 2:12 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I'll have to get that info but it was a unit that was included in order number T35283-150621.  I believe its blue.

Avatar
Guest
Guest
Guests
18
July 16, 2015 - 3:42 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Looks like it could be drive, mother board, firmware, camera, or poe switch. I would say call in with what you have going on. We need to isolate the issue before saying its this or that component.

If the only way to power camera is poe on NVR to make life easier I would say grab a 4 port stand alone POE switch so that way you can connect pc, camera and NVR all separate from NVR poe. That will let you log into camera to see if its frozen when this happens on NVR.

Avatar
MrDeepFreeze
Member
Members
Forum Posts: 136
Member Since:
December 31, 2013
sp_UserOfflineSmall Offline
19
July 20, 2015 - 11:58 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I changed the HD out so we'll see how it goes.  I will note that when I changed the HD it was extremely hot.  It wasn't even comfortable to hold for very long, it was that hot.  

sp_AnswersTopicAnswer
Answers Post
Avatar
Guest
Guest
Guests
20
July 20, 2015 - 1:01 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Keep us posted. 

Forum Timezone: America/New_York
Most Users Ever Online: 727
Currently Online:
Guest(s) 31
Currently Browsing this Page:
1 Guest(s)
Top Posters:
Techpro Security: 404
shockwave199: 179
tubac: 167
Jer7of9: 155
Gilberto: 150
MrDeepFreeze: 136
Night Hawk: 100
Mark: 89
West Coast Jones: 66
ShawnInFL: 64
Newest Members:
FredMok
Shantibc97
RozCasty
MQ_FUN
pakwichek@trustech.org
sojha60
ezcosmetic@hotmail.com
quintain
RondaKaBle
Mannymar
Forum Stats:
Groups: 5
Forums: 28
Topics: 1495
Posts: 5992

 

Member Stats:
Guest Posters: 141
Members: 22938
Moderators: 7
Admins: 5
Administrators: Damon Delcoro, Brad Besner, Jose Malave, Damon Delcoro, Tony Petruzzi
Moderators: Zeke Richey, Eric Wilson, Yarden Pinhasi, Joe Shopsin, jwilhelmi, Jorge Nava, Tyler Rittel