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NVR 4 port freezing up
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MrDeepFreeze
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July 13, 2015 - 12:28 pm
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I’ve got an NVR-ELT-4-POE4 with 4 IPOB-EL3MPIR50 connected.  The NVR is freezing up after a few hours of being on.  Why would this happen?  I’ve set each camera to 15fps and 2048Kbps thinking that this would help but its still freezing up or at least the video all freezes until the unit restarts automatically at 2am each day.  What could be causing this?

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Jose Malave
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July 13, 2015 - 4:29 pm
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Hi, 

Seems like your Recorder and cameras are set to restart on a schedule. Check your Maintenance settings on both your recorder and Cameras and change the settings as you see fit. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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MrDeepFreeze
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July 13, 2015 - 7:21 pm
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I set the NVR to auto restart everyday at 2am to try and make sure that it won’t lock up for multiple days.  How could this setting be causing it to lock up?

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Techpro Security
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July 13, 2015 - 8:24 pm
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Can you please provide a list of firmware versions that you are running with your NVR & Cameras? Also what kind of Hard Drive are you using with the NVR?

Thanks

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MrDeepFreeze
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July 14, 2015 - 8:56 am
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I’d have to go to the NVR to find the firmware but it was a brand new unit ordered in just the last few weeks.  The HD is a WD 4TB purple Surv. Grade drive.

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Heath Phillips
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July 14, 2015 - 9:00 am
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When you turned this NVR on, did it prompt you to change the admin password? 

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Heath Phillips
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July 14, 2015 - 9:01 am
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Also, if you have remote access to the NVR we can log in and check from here.

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MrDeepFreeze
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July 14, 2015 - 9:03 am
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I do not have remote access at this location.  No network or Internet is available.  I do not remember if I was prompted to change the admin password or not.  I don’t think so.

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MrDeepFreeze
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July 14, 2015 - 12:44 pm
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The system version appears to be 3.200.0000.6.R

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MrDeepFreeze
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July 15, 2015 - 1:14 pm
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I suppose I can change the HD out but other than that I can’t imagine why its freezing up.

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javajeff
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July 15, 2015 - 4:16 pm
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Just to chime in, there is a Motion stream as well as a Regular stream.  Are you recording motion?  In the Encode section for each camera, there is an option called “Type.”  You need to check your settings on the motion stream as well if you are using motion.  So for 3MP, you can have up to 15fps total, which means both streams combined.

NVR-ELT-4-POE4 Specifications
Recording Speed: 5MP@7fps | 3MP@15fps | 1080p@30fps | D1@30fps
Resolution: 5MP (2560×1920) / 3MP (2048×1536) / 1080P (1920×1080) / 720P (1280×720) / D1 (704×480)
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MrDeepFreeze
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July 15, 2015 - 4:47 pm
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Yes, I do have motion and regular selected.  Are you telling me that if both are selected and if motion is activated then it will record the same footage twice from the same camera?  That would seem redundant and push more data to the NVR than necessary.  Should it just be set to regular without motion?  

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javajeff
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July 15, 2015 - 5:01 pm
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You will only record both if you have both selected on your recording schedule. A valid test for you will be to see if it freezes with motion completely off.

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MrDeepFreeze
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July 15, 2015 - 9:40 pm
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Yes, I typically configure DVR/NVRs to record both regular and motion.  I’ve always figured that it was just recording one stream but marking a portion of the stream that showed motion.  I never would think it would record two separate streams from the same channel/camera.  It almost seems like you can’t use the motion setting at all without asking for trouble.  I’ve been round and round with this on NVRs.  A year ago or so you had to set each camera for motion detection and it really didn’t even work smooth.  It wasn’t worth doing.  Today it is easier as the NVR motion setting will automatically configure the camera for motion which is great but if its recording everything twice and the NVR can’t handle that much traffic then it really can’t be used.  How are others dealing with this?

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javajeff
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July 16, 2015 - 10:01 am
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Can you confirm that you have a blue or black interface on the NVR screen?  Also, we need the build date along with your firmware.  Is it 11-27-2014 ?

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MrDeepFreeze
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July 16, 2015 - 2:10 pm
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Is working motion detection just a thing of the past?

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MrDeepFreeze
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July 16, 2015 - 2:12 pm
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I’ll have to get that info but it was a unit that was included in order number T35283-150621.  I believe its blue.

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Dan Maresca
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July 16, 2015 - 3:42 pm
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Looks like it could be drive, mother board, firmware, camera, or poe switch. I would say call in with what you have going on. We need to isolate the issue before saying its this or that component.

If the only way to power camera is poe on NVR to make life easier I would say grab a 4 port stand alone POE switch so that way you can connect pc, camera and NVR all separate from NVR poe. That will let you log into camera to see if its frozen when this happens on NVR.

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MrDeepFreeze
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July 20, 2015 - 11:58 am
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I changed the HD out so we’ll see how it goes.  I will note that when I changed the HD it was extremely hot.  It wasn’t even comfortable to hold for very long, it was that hot.  

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Dan Maresca
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July 20, 2015 - 1:01 pm
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