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NVR Abnormal Rebooting almost 2 hours
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Jer7of9
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February 10, 2015 - 4:03 am
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Woke up middle of night and NVR 8ch 8poe was rebooting like every 5 mins with no cams on monitor at all. Code in logs was Reboot Symbol 0x01, Reboot Type Abnormal Reboot.

Cams are on external switch so I rebooted switch and then later the cams came on and NVR settled down. The switch was on and all lights on switch were normal during abnormal rebooting of NVR. 

It seems fine now. But is the code Reboot Symbol 0x01 mean anything like my NVR is dying? Not quite a month old yet. 

Cams are Elm 3mp 50 ir

 

Thanks

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Jer7of9
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February 10, 2015 - 4:16 am
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Abnormal rebooting started at Auto Maintain Time of 2am Tuesday morning.

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February 10, 2015 - 5:08 am
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No, it just means that the unit reboot abnormal.

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Jer7of9
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February 17, 2015 - 8:29 am
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A week later and it did it again. (continuous rebooting at tue 2 am reboot schedule) It’s been rebooting for 6 hours. 

Rebooted router, no good. Rebooted switch, not good. Reboot NVR from power, no good. 

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February 17, 2015 - 8:37 am
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Hi, 

 

This seems to keep happening every auto maintenance schedule. have you checked if any of the 6TB you have have an error? Also you said that you are using a external Switch. Is the switch one of our switches? if you reboot the NVR manually does the issue occurs? Are the Cameras setup to auto reboot for maintenance at the same time as the NVR? have you tried to connect the cameras to the build in POE switch of the NVR? 

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Jer7of9
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February 17, 2015 - 8:55 am
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I forgot to mention the monitor has no view of the NVR so I can’t get in the NVR. Same monitor views DVR or TV channels fine.

Have not checked 6tb drives for error. Will do that when ever I get back in NVR.

Yes external switch is Trendnet 4 poe 4 non poe. Which runs my Roku tv device fine. No not one or your switches.

I will check cam auto reboot time and sync with NVR reboot time. The next time I can get in NVR.

I have had cams in built in POE. But took them out because I’m not ready for them to be put in there final port yet. (the nvr remembers where the cams were and doesn’t want to switch to another port if I move cams from on port to another) But I will plug cam 1 into buitl in POE to try to jump start system. 

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February 17, 2015 - 9:14 am
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You could try to setup the Cameras with status IP address on the same range as the build in POE, then connect the camera to the port you want then go to the NVR local interface and add the camera using the private protocol and type the static IP address you assigned to the camera and see if that will work.

 

Thanks

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February 17, 2015 - 9:15 am
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also what is the NVR firmware version and date you have?

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Jer7of9
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February 17, 2015 - 9:40 am
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I got into the cameras (on my computer) with IE the auto maintain time is 2am Tue. I am sure the NVR is set on that time too. (still can’t see NVR on monitor)

Firmware. It was new last month in Jan. I asked if there was a firmware update and one of you guys told me the NVR has the lastest as of Jan 2015. If there is a newer firmware one then yes I want to have it and upload asap. 

The NVR is still rebooting every few minutes. I can hear the sound of it rebooting, there is no visual on the monitor from the NVR. Have rebooted cams too. Last Tuesday after multiple reboots everything came back on ok. But this week more difficult.

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Jer7of9
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February 17, 2015 - 9:47 am
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Another question. 

When the NVR was running normally I could reboot from the NVR interface no problem and frequently did. So why would the Auto Maintain at 2am Tuesday cause this rebooting scenario to happen?

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February 17, 2015 - 10:22 am
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Well Im not saying that the auto maintenance is causing it, i just checked the last post when the initial reboot happened and it was on Tuesday last week.

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Jer7of9
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February 17, 2015 - 10:29 am
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Ok this NVR is officailly broke. I unplugged all cameras from the switch, unplugged the internet/switch from the NVR, no picture from the NVR interface. Unplugged the hdmi cable and plugged in a VGA cable to different monitor and still nothing from the NVR interface. The NVR interface should come up even with everything uplugged from the back of it. It just has the mouse plugged in and vga to monitor and no NVR bootup nor interface. The fan is the only thing running and a switching sound every few minutes. I have not opened this NVR and it has not been abused I assure you.

I think I need an RMA number to send this back. 

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February 17, 2015 - 10:40 am
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Please call us to issue you an RMA

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Jer7of9
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February 17, 2015 - 10:45 am
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I just filled out an online request about this NVR and attached a copy of this running forum conversation to that request. I am ready to send the NVR back as soon as I get an RMA number. 

Thank you.

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Jer7of9
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February 17, 2015 - 10:46 am
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Or I can call too.

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Jer7of9
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February 25, 2015 - 1:13 pm
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Just got my NVR back by UPS today. Thanks for repairing it. It seems to be running fine.

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Jer7of9
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March 9, 2015 - 6:22 pm
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Jeff

This is what I did after our phone call yesterday about my NVR not rebooting at all or after 25 mins. 

I took the external switch out of the loop. The tier runs like this, Router to NVR then 3 cams into NVR internal POE. This did not fix the rebooting problem. But it is the correct hook up as per our conversation. 

Next I disconnected both 6tb hdd from NVR and rebooting was quick and normal. (Except it had no hdd.) Then I plugged in one hdd (the 2nd sata hdd) and it rebooted quick and normal. Then I defaulted all settings on NVR, it rebooted normal. Then I added one camera, then rebooted normal. Then added 2nd cam, rebooted normal. Then added 3rd cam and rebooted normal. 

Then I remembered the Technical Specifications Data sheet on my NVR says 2 satas up to 8TB. We had 12TB. Back in Jan I brought this up to the salesman and he said that 12 TB should not be a problem. But is it the problem? I think it is. Because 6TB runs normal and 12 TB is faulty. 

I’m gonna take the other 6tb and put it in another computer or keep it in reserve if any other hdd die on me. 

End result, my NVR is running and rebooting fine and I got the cameras in the order I want them in.

Thanks for your cool calm solutions on the phone. Have a great day.

Jer7of9

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Jer7of9
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March 10, 2015 - 2:04 am
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Auto Maintain Reboot at 2 am Tuesday was a success!

It only took about 1-2 mins to reboot. 

Yes I made time at 2 am to watch it. lol

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javajeff
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March 10, 2015 - 9:13 am
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Thank you for the update.  We are going to research the capabilities of that NVR as we are looking into the capacity specifications as well.

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javajeff
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March 30, 2015 - 9:48 am
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We have another customer that tried using 2 6TB drives in the same unit and had the same issue.  This unit clearly does not support 12TB as it was not designed for it.

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