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NVR questions
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SpacedCowboy
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September 5, 2016 - 12:35 am
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Hi,

So I bought a 64 Channel 4K Hot Swap NVR and a bunch of IP cameras from you guys back in March, and I’m very happy with it. It actually caught someone stealing an Amazon package left outside the front door. The police were pretty impressed with the 8/12 MP footage, and it clearly caught his and her licence plate, so caught and court 🙂

I do have a few questions though:

  • There is a periodic beep (every few seconds) coming from the NVR. Everything seems to be nominal according to the web interface (nothing in the logs, the RAID is marked as normal, the hot-spare isn’t in use). I was wondering if you had any idea what it’s for ?
  • This is a minor niggle, but no matter what I do, I don’t seem to be able to get the right date and time. We’re in PST (so GMT +8) but even if I set the date and time to the correct values, the NVR wants to timestamp it as 8 hours behind, *and* 1 day ahead. It’s Sunday 4th where I am, but the NVR already has Monday 5th available in its calendar. 
  • Are there any updates available on your site ? I noticed some minor niggles (the max speed I can do is ~2x when it’s set to x16, the calendar controls become unresponsive once you’ve clicked on the timeline until you click out and in of the playback page again, etc. Nothing earth-shattering, but it’d be nice to get the latest version if there is one. I’m happy to send you my serial number/whatever if you need to validate.

Cheers

   Simon

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Ted
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September 6, 2016 - 11:33 am
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Simon –

For the periodic beep = Check in Main Menu under ‘Event’ – there are different alarms set up there for various conditions. (Network Alarm for IP conflict/Tampering alarm for cameras = if a cam is moving in strong wind, this alarm might trigger / Disk alarms / etc.
Try looking in the Logs to see if you can find a reference to what might be triggering.

For the Time issue = PST is GMT -8 not +8 (that is China or Korea) That is why the DVR/NVR is jumping ahead a half day. If you use the NTP service make sure you also set DST (Daylight Saving Time)

If you are using 8MP cameras – the max playback you will get is 2x on the DVR/NVR. Playback on the SmartPSS software may go a little smoother, but don’t expect too much with an 8MP camera – there is just too much data to play back at accelerated speeds.
The calendar control has always been that way – you have to stop playback to choose a different day.

If you want to check for an update = we’ll need the exact model number of the DVR/NVR, and the ‘Software version’ and ‘build date’ in Main menu> System (under the ‘Info’ row) > Version (on the left side menu)

To get a firmware upgrade – you’ll need to open a chat with a live operator, we don’t post firmware upgrades. (Too much probability of getting the wrong one, and ‘bricking’ the DVR/NVR. A live operator can verify your order and model number to avoid that happening.)

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SpacedCowboy
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September 7, 2016 - 12:17 am
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Periodic beep… 

Nothing jumps out at me from the logs. I do get a bunch (10) of IPC offline alarms, but they all seem to be around the time when the system reboots, they’re not the every-5-seconds-or-so. 

There’s nothing in the storage logs, but if I go to Setup -> Abnormality -> HDD -> No space, this alarm is enabled, and if I go to Setup -> Storage -> Hdd Manage,  I do see that md0 is reporting 0 GB Free space, 21.83 TB of total space. It’s reporting a status of ‘normal’ though.

If I go to Setup -> System -> Auto Maintain, I see that “Auto Delete of old files” is set to “Never”. Could this be the cause of the free space being zero ? Or is that a normal state of affairs and it just overwrites once it has 0 space free ?

Timezone…

[sigh] I’m a moron. 

Update:

I might try that tomorrow – I’m an embedded s/w engineer, updating firmware isn’t scary for me 🙂

Cheers

   Simon

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September 7, 2016 - 11:58 am
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Simon –

That ‘No Space’ alarm may be the culprit. I just checked two different units here – one of them had that alarm disabled – the other had ‘Buzzer’ turned off and only made a log entry when space went to less than 20%.
Try turning off ‘Buzzer’ on that alarm and see if that affects it.

The ‘Auto delete old files’ is set to ‘Never’ by default – it will not keep the unit from deleting old files to create space for new files.
(It is a ‘Reboot’ function to purge files on restart)

If you have 21 TB of storage – you have multiple hard drives – go to Main menu > Storage (in Settings row) > HDD Detect (on left side)
Run a quick ‘Detect’ on each drive and see if there are any errors.

And lastly – check uner Main menu > Event (in Settings row) > Detect (on left menu) Check the ‘Motion’ tab and make sure ‘Buzzer’ is not enabled for any camera. If ‘Anti-dither’ is set to 5 seconds, and the ‘Buzzer’ is enabled for Motion – you’ll get an annoying beep every 5 seconds. (anti -dither is the time after a motion alarm, before the unit can send another motion alarm such as the buzzer = so if you have constant motion, it would beep every 5 seconds or so)

If none of that helps – then it may be time to look at a ‘Factory Reset’ to default everything. If that stops the beeping then there was a setting we missed somewhere.

The deciding factor for me on firmware update is – has the NVR alwayws done this or did it just start happening recently?
If it has done this from day 1 – then a firmware update may be the best solution. If it just started recently, it is more likely one of two things = a settings mistake, or potential hardware issue. (hardware issue would probably show something in the logs though)

Ted

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