September 11, 2014
February 3, 2015
Good evening, if you have been locked out of your unit is because of to many invalid passwords, you can simply disconnect the power from the wall outlet and reboot the system. Once rebooted you can try logging in again as admin. if you have forgotten your password you can contact us and we can give you a unique password for today.
February 12, 2015
Is there a way to recover from admin giving me a "The account has been locked" without rebooting the NVR? Rebooting NVRs is discouraged in my industry.
I have admin access through my 888888 user account but I can't get SmartPSS to connect to the NVR with the admin account being locked. I tried resetting the admin password in the NVRs System/Account web page but it didn't work.
Do I need to call?
Since you have access using the 888888 user name you can log in and create a new user name and password at the local interface.
Once you create that you can use those credentials with Smart PSS.
Please contact support if this does not work for you.
866-873-8878 ext 10