10% Off All Orders + Free Shipping
Use Coupon Code Joy2017
Hurry! Sale Ends 12/31/17
Avatar

Please consider registering
Guest

Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?
sp_Feed sp_TopicIcon
Video dropping out
sp_NewPost Add Reply sp_NewTopic Add Topic
Avatar
dhagen
New Member
Members
Forum Posts: 1
Member Since:
June 6, 2014
sp_UserOfflineSmall Offline
1
June 6, 2014 - 11:01 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hello,

I’ve got a system that is causing me trouble. SmartPSS keeps disconnecting from the NVR (NVR-ELC-16-POE16), and when I can get a connection, the recorded streams show that all the cameras are dropping out their stream as well. Please look at the attachment and you’ll see the pattern of disconnect. It’s very regular.

Has anyone seen this before? Do I have something misconfigured? I have one camera plugged into the back of the NVR, and the rest are plugged into a PoE switch on the same network as the NVR.

Thanks.

-Daniel

Screen-Shot-2014-06-06-at-9.24.26-AM.pngImage Enlarger

Avatar
Dan Maresca
Moderator
Guests

Members

Moderators
Forum Posts: 460
Member Since:
March 27, 2013
sp_UserOfflineSmall Offline
2
June 6, 2014 - 11:24 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

At this point take the smart PSS out of the equation. See if you can log in using IE 32-bit mode. Also at NVR check playback to see if anything is out of norm per your recording schedule. Next make sure you can access the unit remotely. This looks like more of a network issue. I would start checking connectivity of network to see if anything else is losing connection. 

Forum Timezone: America/New_York

Most Users Ever Online: 127

Currently Online:
35 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Techpro Security: 404

shockwave199: 179

tubac: 163

Gilberto: 150

MrDeepFreeze: 135

javajeff: 132

Jer7of9: 129

Night Hawk: 98

West Coast Jones: 66

ShawnInFL: 64

Newest Members:

DentalBib

BoberModAdorunund

StevenSoono

Waisher

KoskrymOperm

haleypg60

Loablerw

Nejolnepl

BruntzAdorunund

TheBlues05

Forum Stats:

Groups: 5

Forums: 28

Topics: 1199

Posts: 5272

 

Member Stats:

Guest Posters: 62

Members: 5657

Moderators: 15

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Jose Malave, Gabe Garcia

Moderators: Dan Maresca, Ryan, Zeke Richey, Jorge Nava, Matthew Ernst, LittleBrad, Heath Phillips, Tonya Haley, Dan Millard, Eric Wilson, Brian Lee, Michael, Ted, mwhite, Julius Dilka