Avatar

Please consider registering
Guest

Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?
sp_Feed sp_TopicIcon
admin password doesn't work
sp_NewPost Add Reply sp_NewTopic Add Topic
Avatar
Delmarie
New Member
Members
Forum Posts: 2
Member Since:
January 9, 2018
sp_UserOfflineSmall Offline
1
January 9, 2018 - 8:16 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hi,

Yesterday my admin/admin username/password was still working on SmartPPS.  Today it tells me it’s the wrong password.  How do I fix this and why would this happen?

Thanks.

Avatar
Heath Phillips
Florida
Moderator
Members

Moderators
Forum Posts: 235
Member Since:
January 15, 2014
sp_UserOfflineSmall Offline
2
January 9, 2018 - 9:23 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hello, 

Unfortunately there is no way to reset that password, you will have to completely remove the software from your PC and do a fresh install of it. 

This is usually caused by a user attempting to change the password of their recorder through the SmartPSS software, and mistakenly actually changing the password to the software itself. 

If you recently tried changing the password to your recorder through the software, try accessing the software with that new password you set. 

sp_AnswersTopicAnswer
Answers Post
Avatar
Delmarie
New Member
Members
Forum Posts: 2
Member Since:
January 9, 2018
sp_UserOfflineSmall Offline
3
January 9, 2018 - 9:47 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Thank you for the swift response.  Great service.

Forum Timezone: America/New_York

Most Users Ever Online: 127

Currently Online:
48 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Techpro Security: 404

shockwave199: 179

tubac: 166

Gilberto: 150

Jer7of9: 136

MrDeepFreeze: 135

javajeff: 132

Night Hawk: 98

West Coast Jones: 66

ShawnInFL: 64

Newest Members:

margerykr1

RandyDIT

BosterNog

Tysonwam

Stephenced

cialiswitly

Michaelbuish

esperanzaxk4

gloriari69

Eugenioanype

Forum Stats:

Groups: 5

Forums: 28

Topics: 1213

Posts: 5321

 

Member Stats:

Guest Posters: 68

Members: 6061

Moderators: 15

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Jose Malave, Gabe Garcia

Moderators: Dan Maresca, Ryan, Zeke Richey, Jorge Nava, Matthew Ernst, LittleBrad, Heath Phillips, Tonya Haley, Dan Millard, Eric Wilson, Brian Lee, Michael, Ted, mwhite, Julius Dilka