Avatar

Please consider registering
Guest

sp_Registration Register sp_LogInOut Log In
sp_Search Search
Advanced Search
Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Search Search

Register Lost password?
sp_Feed sp_TopicIcon
admin password doesn't work
sp_NewPost Add Reply sp_NewTopic Add Topic
Avatar
Delmarie
New Member
Members
Forum Posts: 2
Member Since:
January 9, 2018
sp_UserOfflineSmall Offline
1
January 9, 2018 - 8:16 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hi,

Yesterday my admin/admin username/password was still working on SmartPPS.  Today it tells me it’s the wrong password.  How do I fix this and why would this happen?

Thanks.

sp_AnswersTopicSeeAnswer See Answer
Avatar
Heath Phillips
Florida
Moderator
Members

Moderators
Forum Posts: 261
Member Since:
January 15, 2014
sp_UserOfflineSmall Offline
sp_UserWebsite sp_GooglePlus
2
January 9, 2018 - 9:23 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hello, 

Unfortunately there is no way to reset that password, you will have to completely remove the software from your PC and do a fresh install of it. 

This is usually caused by a user attempting to change the password of their recorder through the SmartPSS software, and mistakenly actually changing the password to the software itself. 

If you recently tried changing the password to your recorder through the software, try accessing the software with that new password you set. 

sp_AnswersTopicAnswer
Answers Post
Avatar
Delmarie
New Member
Members
Forum Posts: 2
Member Since:
January 9, 2018
sp_UserOfflineSmall Offline
3
January 9, 2018 - 9:47 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Thank you for the swift response.  Great service.

sp_NewPost Add Reply sp_NewTopic Add Topic
sp_Feed
Go to top
Forum Timezone: America/New_York

Most Users Ever Online: 138

Currently Online:
29 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Dan Maresca: 460

Techpro Security: 404

shockwave199: 179

tubac: 166

Jer7of9: 151

Gilberto: 150

MrDeepFreeze: 136

javajeff: 132

Night Hawk: 100

West Coast Jones: 66

Newest Members:

FaricofiHupyima

dfcbkbyrfHupyima

rbkbyfHupyima

vfrcbvfHupyima

rcnfHupyima

gotlostHupyima

kbysxHupyima

zorinHupyima

ybrtyzHupyima

alexandrychHupyima

Forum Stats:

Groups: 5

Forums: 28

Topics: 1377

Posts: 5718

 

Member Stats:

Guest Posters: 112

Members: 10688

Moderators: 13

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Jose Malave, Gabe Garcia

Moderators: Ryan, Zeke Richey, Jorge Nava, Heath Phillips, Brian Lee, Eric Wilson, Michael, Tonya Haley, LittleBrad, Ted, Matthew Ernst, Ariel Millard, Thomas Dapra