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Can't access NVR settings via SmartPSS or Browser
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michaelm
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December 15, 2015 - 2:25 pm
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I have to make some changes to a remote NVR that I don't have physical access to currently.

I can view the video streams in SmartPSS just fine, but if I go to DEVICE CFG and select the NVR in the list on the left, none of the settings options (ie. Network, Alarm, Disk, etc.) work. They come up blank and then I get an error (ie. "Failed to get local alarm information"). I can access settings for other DVR's we own in SmartPSS, just not this one NVR.

As well, I can't access the NVR directly through any web browser. It just loads a blank page. I have tried in IE, Chrome, Firefox and Safari. The NVR is online and connected to the network. I can ping it and view the cameras as mentioned already.

Please help - this effectively blocks me from changing anything on this device.

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Jose Malave
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December 16, 2015 - 9:01 am
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The first thing you want to do is check the HTTP port. It its something else other than 80 then you will need to tell IE that port by adding :88 if the port is 88 or the one you have configured. 

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Mark
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January 22, 2016 - 8:44 pm
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I have a Mac running OS X 10.11.3 (ElCapitan).

SmartPSS is installed correctly and seems to be working OK, but I have the same question as the OP.

 

Can settings such as users, time setting, email settings, and record parameters be set using SmartPSS or do I have to use the DVR embedded interface?

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January 25, 2016 - 10:51 am
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Hello,

 

Yes you can configure some features from Smart PSS. To see what features you can go to the Home then device Config. There you will see what features you can change. For the features not there you will need to use either IE or the machine interface. 

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