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Changing passwords on accounts
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Forum Posts: 151
Member Since:
May 19, 2013
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October 3, 2017 - 6:38 pm
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I have changed passwords on different acounts I created and they fail to work remotely from Android smartphone or SmartPSS.   It says wrong name or password or something similaro to that. Or it trys to connect remotely then stops. This happens when I change a password to an account. But! If I create an all new account name and password then it works and I can get in and see my cameras remotely. 

I don’t understand that reusable button in the account setup page. It’s a box that can be checked just like the box that can be checked for password changing.

I spent many hours coming to the conclusion that you just cant change a password on an account and expect it to work remotely. 

Like the guy said in the Clint Eastwood movie…I got to know…


Jer7of9 in Orlando


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October 3, 2017 - 7:47 pm
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jer7of9 –

You should be able to change passwords for any account. Best bet is to do it at the DVR, then go to Main Menu and log off. Then try to log in the Main Menu with your new password under that account. If it works then you should just have to change that password on everyone’s remote device and it should work. There are some older units that only allow up to 6 characters for the password too. The DVR may let you enter a longer password, but the remote app won’t connect. In most cases, if your DVR has a ‘Password Strength’ meter in the password section – it will allow more than 6 characters. If not – then make sure you are using 6 characters or less. Then make sure you change the password in the remote devices and it should work. Last thing to try on the remote devices = delete the DVR entry and create a new one using the new password. (if it still doesn’t work, please let us know – we may have a firmware update for the DVR)

The ‘Reuseable’ check is to allow more than one user to log in with that account simultaneously. If it is not checked, only one person at a time can log in using that account.

Let us know what you find.

Forum Posts: 151
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October 3, 2017 - 8:43 pm
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Well that explains it. I was using 10 characters for passwords today and they did not work. So I went to 4 character password  with a new account of 4 characters and it worked remotely. I did change passwords then logged off. Then logged back in from the DVR successfully. But using that same account and password did not work remotely. Thanks I will remember that.

The “reuseable” button means “multiple users” to me now that you explained it.

Thanks for your quick response to forums.


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