10% Off All Orders + Free Shipping
Use Coupon Code Joy2017
Hurry! Sale Ends 12/31/17
Avatar

Please consider registering
Guest

Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

Register Lost password?
sp_Feed sp_TopicIcon
DVR is offline
sp_NewPost Add Reply sp_NewTopic Add Topic
Avatar
sergiu
Member
Members
Forum Posts: 6
Member Since:
July 8, 2014
sp_UserOfflineSmall Offline
1
July 8, 2014 - 4:33 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Hi,

I have managed to add my dvr to SmartPSS but it shows as Offline.

DVR is Dahua 1604 LE-L. it works on PSS but my plan is to buy a 2 more DVR and use all three on the same program. will the new version dvr that work on SmartPSS work on PSS. is there a backward compatibility?

Avatar
Brian Lee
Moderator
Guests

Members

Moderators
Forum Posts: 11
Member Since:
June 18, 2014
sp_UserOfflineSmall Offline
2
July 8, 2014 - 9:43 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Are you able to access the DVR’s web service from the computer PSS is installed on? If so, ensure the username and password is set correctly for that device, as when you add a DVR to PSS by default it sets both username and password to “admin”. The new DVR’s should work on PSS just fine.

Regards,
 
Brian Lee
Tech Support
Avatar
sergiu
Member
Members
Forum Posts: 6
Member Since:
July 8, 2014
sp_UserOfflineSmall Offline
3
July 8, 2014 - 9:53 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

on basic PSS everithing works perfect(login, view, playback). but if i want to use SmartPSS i cannot logon the DVR. I am able to add it to the device list using the admin account(it doesn’t say wrong paCapture.PNGImage Enlarger

ss) but from then on it’s offline.

Avatar
Dan Maresca
Moderator
Guests

Members

Moderators
Forum Posts: 460
Member Since:
March 27, 2013
sp_UserOfflineSmall Offline
4
July 9, 2014 - 11:52 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

The DVR is probably to old to work with the newer version. Another option is to update the firmware on that unit and see if that does anything. I can get you the firmware for the unit but I need to know what order it came off of. PM the original order information. It is very important you get the right firmware. If the wrong firmware is loaded onto DVR that will brick the unit. 

Avatar
sergiu
Member
Members
Forum Posts: 6
Member Since:
July 8, 2014
sp_UserOfflineSmall Offline
5
July 10, 2014 - 1:51 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

I don’t know where to get the order number.

3 days ago i found a firmware online and updated the DVR and it still worksSurprised but i cannot see the cameras in live preview.

S/N: PA0BA0230068

Firmware: 2.608.0000.6 Build : 2011-10-18

Avatar
sergiu
Member
Members
Forum Posts: 6
Member Since:
July 8, 2014
sp_UserOfflineSmall Offline
6
July 10, 2014 - 1:54 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

sergiu said
I don’t know where to get the order number.

3 days ago i found a firmware online and updated the DVR and it still worksSurprised but still i cannot see the cameras in live preview using SmartPSS. On general PSS and IE everything is fine.

S/N: PA0BA0230068

Firmware: 2.608.0000.6 Build : 2011-10-18

*forgot something

Avatar
Dan Maresca
Moderator
Guests

Members

Moderators
Forum Posts: 460
Member Since:
March 27, 2013
sp_UserOfflineSmall Offline
7
July 10, 2014 - 9:50 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Did you purchase the unit from us?

Avatar
sergiu
Member
Members
Forum Posts: 6
Member Since:
July 8, 2014
sp_UserOfflineSmall Offline
8
July 14, 2014 - 1:49 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

i think so. I cannot contact the person who bought it and i don’t have the DVR’s papers.

it should work on smartPSS same as on PSS, or SmartPSS doens’t supports older DVR versions.

Avatar
Dan Maresca
Moderator
Guests

Members

Moderators
Forum Posts: 460
Member Since:
March 27, 2013
sp_UserOfflineSmall Offline
9
July 14, 2014 - 9:50 am
sp_Permalink sp_Print sp_EditHistory sp_QuotePost
sp_ReportPost

I would need you to call in. I cant just give you a firmware and hope its the right one. 

Avatar
sergiu
Member
Members
Forum Posts: 6
Member Since:
July 8, 2014
sp_UserOfflineSmall Offline
10
July 14, 2014 - 10:19 am
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

this is the version of my dvr

Capture.JPGImage Enlarger

Avatar
JordanIT
Member
Members
Forum Posts: 3
Member Since:
February 18, 2015
sp_UserOfflineSmall Offline
11
February 18, 2015 - 2:43 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Sorry if it breaks protocol to necro an old thread, but I’ve got the same issue as sergiu above.  My DVR is a DVR-LT032960 purchased by the previous system administrator and no paperwork.  I’m running SmartPSS 1.11.1.  I’m wondering if my firmware is the latest revision as suggested above.  I’d prefer to use the web interface if I could, but the PC environment is mostly Windows 8.1 which means Internet Explorer 11 and the webrec.cab file simply will not successfully install and/or run properly since it’s unsigned.  Any info you have would be appreciated.

Avatar
Techpro Security
Member
Members
Forum Posts: 404
Member Since:
March 27, 2013
sp_UserOfflineSmall Offline
12
February 18, 2015 - 2:48 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Please send a screenshot of the firmware version and date of the 32 Ch. 

Avatar
JordanIT
Member
Members
Forum Posts: 3
Member Since:
February 18, 2015
sp_UserOfflineSmall Offline
13
February 18, 2015 - 4:50 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

Jesus Ragusa said
Please send a screenshot of the firmware version and date of the 32 Ch. 

PM sent with screenshot.  Thank you.

Avatar
JordanIT
Member
Members
Forum Posts: 3
Member Since:
February 18, 2015
sp_UserOfflineSmall Offline
14
March 27, 2015 - 3:31 pm
sp_Permalink sp_Print sp_QuotePost
sp_ReportPost

In case this helps anyone else with the issue, I did the following to get the DVR online:

1) Click Devices.

2) Add the Device.

3) Edit the Device.

4) Ensure that the username and password correct and the account is not locked (still not sure how to fix the locked portion yet).  Click Get Info and click Save.

5) On the Home Page, click Device CFG and wait a few moments for the device to come online.

6) If the device still does not come online, go to the Home Page and click Account.  Ensure that the account there matches the username and password you are using to log into the Device.  After that, the software connected successfully to my DVR.

Forum Timezone: America/New_York

Most Users Ever Online: 127

Currently Online:
27 Guest(s)

Currently Browsing this Page:
3 Guest(s)

Top Posters:

Techpro Security: 404

shockwave199: 179

tubac: 163

Gilberto: 150

MrDeepFreeze: 135

javajeff: 132

Jer7of9: 129

Night Hawk: 98

West Coast Jones: 66

ShawnInFL: 64

Newest Members:

KoskrymOperm

haleypg60

Loablerw

Nejolnepl

BruntzAdorunund

TheBlues05

Gregoryalaph

CoinLight

Roberttal

Alisa93exage

Forum Stats:

Groups: 5

Forums: 28

Topics: 1199

Posts: 5272

 

Member Stats:

Guest Posters: 62

Members: 5653

Moderators: 15

Admins: 4

Administrators: Damon Delcoro, Brad Besner, Jose Malave, Gabe Garcia

Moderators: Dan Maresca, Ryan, Zeke Richey, Jorge Nava, Matthew Ernst, LittleBrad, Heath Phillips, Tonya Haley, Dan Millard, Eric Wilson, Brian Lee, Michael, Ted, mwhite, Julius Dilka