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Missing camera from remote view (recent issue)
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Mark
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May 28, 2018 - 9:30 am
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I have used TechProSS Lite and SmartPSS for many years and recently one of my camera views disappeared from view. I still have the view on the local monitor.

Not sure what has changed… I don’t remember changing anything in the DVR setup.

DVR is a TRIDVR-ELE8M and the camera missing from remote view is a IPOB-EL2IREW. The camera is on CH 7 on the DVR.

As stated, has always worked on both platforms until the last week. I have not reset the DVR, but I did cycle power to the camera.

Please advise…

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Jose Malave
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May 29, 2018 - 9:31 am
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Mark,

 

At first, I would have checked the connections on this Wireless Camera but since you explain that you can see it locally and not on the Smart PSS software. I strongly suggest getting in touch with us to check the recorder firmware and the camera while we are on your network. Please have a computer and an internet connection prior to initiating your Chat session here “LIVE CHAT“. 

 Jose Malave - IT Director| Toll Free: 866-573-8878 | E-mail: support@securitycameraking.com

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